Category: Media Centre > News (Global)

JT has launched a new digital initiative that gives their people the opportunity to recognise and reward team members across all locations and in real-time for delivering on the company’s strengths.

With a passion for people and a drive for digital innovation, JT set about creating an easy to use, digital platform, that was managed by their own people, and was simple and engaging.

The new JT All-Stars recognition platform gives everyone the ability to thank their peers, colleagues and co-workers, and also gives Managers the option to allocate points that can be redeemed from an extensive range of prizes.

Having launched the scheme less than a month ago, already over 85% of JT’s 586 strong global team have activated their accounts, with over 1,000 peer recognitions being made.

This latest scheme is just one of a few digital initiatives being launched by JT resulting directly from listening to employee feedback. It’s part of the company’s innovative culture and drive to building an inclusive working environment, where people are encouraged to have a voice, so everyone feels valued and heard. So now, when a co-worker does something great, they can share that moment with the whole team or business by sending them a recognition in real time.

Laura Belo, JT’s Head of HR, said: “We’re so proud of our people and everything we achieve together, but what’s really special is seeing people taking the time to thank and reward each other. This new platform not only puts our people first it empowers them to create positive business outcomes and sustainable performance. Simple acts of kindness can go a long way and we’re thrilled with both the adoption rate and feedback from our people so far.”

JT and Jersey Post are working together to support Islanders who have relatives and friends in Ukraine.

As of 1st March 2022, all fixed and mobile calls and SMS messages from the Channel Islands to numbers in Ukraine will be free.

Meanwhile, Jersey Post will waive postage charges for mail addressed to Ukraine from today.

Pip Carpenter, Head of Consumer Market at JT, said: “We have all seen the deeply disturbing images and news coming from Ukraine and our hearts go out to the people caught up in this tragedy. We want to do what we can to help and, working with Jersey Post and others, we hope by making phone calls free will support those who are trying to contact and stay in touch with friends and loved ones.”

David McGrath, Group Marketing Director from Jersey Post, said: “As both JT and ourselves are in a position to help, we started working on how to make this happen over the weekend. Keeping in touch with people at moments like this are vital, and we will do all we can to help those caught up in these tragic events.”

Mail should be hand-delivered to both Broad Street Post Office and Rue des Pres Post Office for processing by Jersey Post.

JT has partnered with Sky Mobile, voted Uswitch Best Pay Monthly and Best Value Pay Monthly network, to provide additional security for its millions of customers when carrying out financial transactions on their mobile device.

By partnering with JT’s Fraud Protection Services (FPS) Sky Mobile can help UK Banks’ fraud detection systems to query valuable network information, providing an extra level of security to Sky Mobile’s customers against SIM swap fraud. Criminals use SIM swap fraud to gain access to bank accounts by hijacking one time pass codes sent to mobile phones.

Once triggered by the bank, JT’s system, in conjunction with Sky Mobile, can carry out a seamless background check to verify whether the SIM has been swapped on the customer’s phone, a key indicator of potential fraud and prevents criminals from stealing customers’ identities.

By working with mobile and virtual network operators globally, JT’s Fraud Protection Services provides the broadest coverage possible to prevent criminals from stealing customers’ identities. The service is already widely used by banks and businesses throughout the UK and around the world, providing additional security and peace of mind.

Clare Messenger, Head of Fraud Protection Services at JT, said: “SIM Swap Fraud is on the rise around the world and on average a customer loses £2,500 when a successful fraud is carried out. JT’s Fraud Protection Services provide an enhanced level of security when customers are making payments or using other sensitive information. What’s different about JT’s FPS platform is that it takes away the complexity of using multiple arrangements with mobile operators to create a single system to quickly verify transactions. We are delighted that our innovative services have been trusted by a leading brand like Sky Mobile to provide that extra confidence that their customers are protected against this type of fraud.”

Paul Taylor, Managing Director, JT International said: “The pandemic transformed our world in so many ways and one of those was increasing our reliance on using mobile phones to access the internet as part of our everyday lives. Fraudsters saw opportunities to use sophisticated techniques to target system vulnerabilities and we at JT International have been working hard to provide the necessary extra layers of protection to identify and prevent potential fraud.”

Paul Sweeney, Managing Director, Sky Mobile said: “With SIM swap fraud on the rise, it’s important to us that Sky Mobile customers are kept safe, which is why we’ve partnered with JT FPS to provide them with an additional level of protection and peace of mind.”

JT is doing its bit for the planet while also providing its business clients with a solution to the ongoing global supply chain problems and shortage of components thanks to their Cisco Premier Partner status.

Businesses that are facing difficulty replacing equipment such as phones, routers and security products are being offered re-manufactured digital equipment by JT through its Cisco Refresh service. Re-manufactured equipment saves resources and reduces waste by breathing new life into old or used products.

As part of JT’s commitment to addressing increasing environmental pressures in its 10-year Sustainability Strategy, the company is working with its partner Cisco, one of the world’s leading suppliers and manufacturers of digital services and equipment, to repurpose and reuse legacy kit under their circular economy pillar.

Katie Corbett, Director of Enterprise and Business Services, said: “Many islanders will know how hard it can be at times to buy items such as games consoles due to a global shortage of components, such as computer chips. It’s the same for businesses trying to upgrade or replace essential equipment. The solution we’re offering means our customers can avoid supply chain disruptions whilst also being able to buy sustainable products that have a low carbon footprint. Business customers get the same warranty protection and support that they would with brand new products, but it gives us the opportunity to service them faster, in a more  sustainable and cost effective way. The feedback so far has been fantastic and we’re excited to help and support more businesses in the same way going into 2022.”

Find out more here: business.jtglobal.com/cisco-refresh/

JT’s innovative Fraud Protection Services combines data and technology in the fight against fraud and financial crime, saving businesses and their customers millions as fraudsters step up their attempts to breach accounts.

Although stricter online security measures are making it harder for criminals,  the compromise of personal and financial data remains a significant problem for many businesses as they seek to protect their customers from scams.

There has been a worldwide increase in SIM card fraud – an account take over, where control is transferred from a genuine SIM card to one controlled by criminals. To combat this JT International developed a detection service, now widely used by international banks and leading businesses in the UK and around the world,  giving them the ability to automatically check if the identity of the person attempting to make a transaction is genuine.

One bank that’s using JT’s Fraud Protection Service (FPS) says the advanced technology is preventing an estimated loss of $100,000 every time a SIM swap fraud is detected.

By working with mobile network operators around the world, JT’s Fraud Protection Services is preventing criminal gangs from targeting call centres in their attempts to steal customers’ credentials to buy goods, access bank accounts or move and transfer money.

Clare Messenger, Head of Fraud Protection Services at JT, said: “Fraud is on the rise and with people more reliant on digital and mobile phone services, criminal organisations have been quick to exploit certain weaknesses. One such weakness identified as a prime area where account takeovers can occur is within call centres, a facility that is seen in many industries. At JT we have built strong relationships with network operators globally which means we can use our unique Fraud Protection Service to check customer credentials in milli-seconds, giving our customers peace of mind that their customers are swiftly protected without any drop in customer experience – a seamless, yet reassuring service.”

Paul Taylor, Managing Director, JT International said: “JT is well known for creating innovative products and services, and for some years now we have been building up our Fraud Protection Services, becoming the ‘go to’ partner for many leading finance houses and other service providers around the world. Fraud crosses all sectors, using real-time checks can speed up the time it takes to onboard customers, identifying possible problems while fast-tracking those that have passed the checks.  Our services can also be used throughout the lifecycle of a customer, continuing to provide ongoing insight that will help combat fraud.’’

JT’s focus on customer care and customer experience (CX) during the COVID-19 pandemic shone through at a national awards event last week, where JT’s team were awarded Gold in the ‘Customer Experience in the Crisis’ category.

JT were up against strong global entries from much larger companies, like TalkTalk and Pharmacy2U. The judges decided JT’s commitment to meeting the unprecedented demand for fast and reliable connectivity to every household during the pandemic made it a worthy winner.

Daragh McDermott, Managing Director JT Channel Islands, said: “COVID-19 has challenged everyone, and our first priority was to always keep our customers connected. We were acutely aware of how reliant the whole community was on our infrastructure and services, so we worked quickly to support customers when they needed us most.  Measures like introducing free landline calls, upgrading our broadband network to 1GB/s at no extra cost and removing charging if customers went over their usage limits, were quickly put in place to ensure people stayed connected. I am really proud of how our teams have worked together and that they have been recognised in this way, as they too have found things very challenging during these extraordinary times.”

JT was also a finalist in the ‘CX in the Community’ and ‘Business Change Transformation’ categories, and also won Silver in ‘The Best Use of Insight and Feedback – Customers Voice’, beating insurance giants Vitality and broadband provider Swish Fibre.

Tamara O’Brien, Group Head of Corporate Communications, Brand & CX, added: ‘It’s fantastic to see our people’s total commitment to our customers, their colleagues and our wider community has shone through on a national stage, up against world class global companies such as TalkTalk and Pharmacy2U.

Our people were incredibly swift to adapt our services based on what our customers needed and to use the customer insight and data we had to help us support them.  This recognition underlines how important continuing to listen to our customers and evolving the service and experience we provide is.”

To see all the winners see : https://cxa.co.uk/winners-and-finalists-2021

Adventurous activities for young people in Jersey have been made safer and more challenging thanks to modern GPS-led SMART technology donated by JT.

Scout leaders from two island Scout groups are now using handheld devices powered by JT SIMs that send them data that enables them to monitor their troops from a safe distance during expeditions, hikes and bicycle rides.

This provides an extra layer of safety when the Scouts – who are aged from 10 to 14 – take part in activities that are aimed at developing teamwork, navigation skills and problem solving.

Dan O’Connor, Scout Leader, 23^rd Jersey Scout Group, said: “We’ve recently been introduced to GPS tracking by a Scout leader from another group, and thanks to JT’s help both groups can now use this to deliver a more challenging programme.  Our Scouts are eager to get outdoors and to face challenges. They want to make their own decisions. This technology allows us to create activities which are exciting but also safe, where the perceived level of danger is much higher than the actual level of risk. The Scouts are developing independence, resilience and teamwork skills, but they’re also having fun.  We can track exactly where each group is and how fast they’re moving, allowing us to supervise them from a safe distance and provide help only if it becomes necessary. This gives them a greater sense of freedom and responsibility, not to mention the huge sense of accomplishment and confidence boost they get from completing a task without any adult help.”

Tom Noel, Director of Corporate Affairs and Sustainability, added: “Scouting is very popular in Jersey, but it’s reliant on the people who volunteer their time as leaders to provide fun and challenging activities for the island’s youth. With many of our own JT people actively involved in the scout movement we wanted to find a way we could use our digital expertise and network to help evolve practical activities. By using JT SIMs, leaders can link the small GPS trackers the Scouts take with them to provide real time positioning so they can see where they are on a map. The scouting motto is ‘Be Prepared’ and I think this is a fantastic way to help our young people learn important life skills and show great teamwork and leadership. They can plan and execute each outing, while their leaders can ensure they are comfortable, warm, safe and, most of all, prepared to face the unexpected — but safe in the knowledge that if needed, they can step in to support.”

Responding to the news that Jersey’s full-fibre broadband network has been listed at the very top of the World Broadband Speed League 2021 (produced by the comparison site, cable.co.uk), JT’s Managing Director, Daragh McDermott commented: “When we began the rollout of fibre to the home in Jersey a decade ago, we knew it would be a hugely challenging programme of work, but we also knew it was the right thing to do and that we needed to get it completed ahead of the customer demand that we predicted was coming down the line.

“Following completion of the fibre rollout four years ago, we have continued to invest in our quality of service and our customer experience, as well as proactively increasing the minimum speeds provided to our subscribers. By way of an example, the package of measures introduced by JT to assist subscribers with their connectivity requirements during the pandemic included an increase of speeds to 1 Gb/s (synchronous) for all subscribers. These increased speeds remain in place at no additional cost to JT subscribers, and the use being made of the connectivity has helped us reach the very top of the World Broadband Speed League 2021. It is also noteworthy that we are ahead of the closest comparator by a significant margin.

“Jersey’s full-fibre network will serve the island well for generations to come, and we are excited about how islanders and businesses can now use the infrastructure we have built to make the most of the amazing digital opportunities which are out there. We are also now looking forward to assisting our colleagues in Guernsey to achieve a similar outcome, following the announcement yesterday by the Committee for Economic Development to commence an island wide fibre rollout.”

JT has joined the likes of Vodafone,  BT and O2 on the shortlist of the Connected Britain Awards, in recognition of the work it has done on sustainability, and supporting the community.

The 2021 Awards shortlist includes JT in both the Sustainibility Award, and the Community Improvement Award.

The final winners will be announced at Connected Britain’s ‘The Future of UK Connectivity” conference on 21^st September in London, at which the Managing Director of JT, Daragh McDermott will also be giving a presentation on “The role of digital infrastructure in the delivery of critical public services.”

You can watch more about this major telecoms sector conference here.

#ConnectedBritain is one of the top UK events covering the technology, regulation and investment environment for the rollout of next generation broadband. It says that 2021 will explore in more depth how next generation broadband technologies, especially fibre and 5G, are enabling an economic revolution in the UK.

JT’s MD, Daragh McDermott added: “I’ll be speaking at the conference about how companies like JT can use their digital infrastructure – such as a full-fibre broadband network – to support their communities, particularly in challenging times such as the recent pandemic. I’m really proud of the way the team at JT has pulled together to keep islanders connected throughout everything we have all had to cope with.”

JT’s Director of Corporate Affairs and Sustainability Tom Noel commented: “JT intends to do all it can to help the island meet its goal of becoming carbon neutral by 2030, and we have recently published our sustainability strategy to do just that. To see our efforts marked with this shortlisting suggests we have started in the right way, and can now really ‘kick on’ to support this exceptionally important goal in the years to come.”