Getting in touch with us:
Sales and Corporate Solutions Team:
Looking for expert advice, a tailored proposal, or simply want to understand how our products can support your business? Our friendly Sales Team, including product specialists and consultants, are here to listen, understand your needs, and guide you with clear, helpful information. Whether it’s a quote or just a conversation, we’re ready to help.
Call: 01534 882345
Monday to Friday 9am-5pm
Service Desk:
Experiencing an issue? Our Service Desk is available 24/7, 365 days a year. This approachable team is your first point of contact for troubleshooting, ticket creation, and updates as we work swiftly to resolve any problems. No matter the time or day, we’re here to support you.
Call: 01534 882345
Please have your JT service and account details to hand.
If you have access to JT’s ticketing portal, please log in and raise an incident ticket.
Technicians & Field Engineers:
Behind the scenes and out in the field, our skilled engineers are the backbone of our technical support. From provisioning and configuring services to resolving complex issues, they’re passionate about getting things right. Need a site visit, survey, or technical advice? Just reach out to the Service Desk, and we’ll match you with the right expert. Rates and availability will be clearly explained.
If you have access to JT’s ticketing portal, please log in and raise a service request.
Billing & Account Support:
Have a question about your invoice or account? Would you like to Register for your Billing Manager portal?
We’ll make sure your query is handled promptly and professionally, so you can get back to focusing on what matters most.
Call: 01534 882345
Monday to Friday 9am-5pm