Enterprise Customer Commitment Charter

Enterprise Customer Commitment Charter

Your experience matters


We’re pleased to introduce our Enterprise Customer Commitment Charter, setting out the standards you can expect from us.
  

More than just connections

At JT, we are proud to be at the heart of the Channel Islands’ digital future — trusted by businesses to deliver resilient, secure and innovative connectivity and infrastructure solutions.

We know that staying ahead means having more than just a reliable provider — it means having a partner who’s fully invested in your success. That’s why we see ourselves as an extension of your team, delivering round the clock support through resilient infrastructure, expert teams and tailored digital services. We’re pleased to introduce our Enterprise Customer Commitment Charter, setting out the standards you can expect from us.

Kate Marshall
Head of Enterprise, Guernsey

Rose McCloskey
Head of Enterprise, Jersey

Our commitments are anchored in four core pillars:

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Local Expertise
leveraging deep regional knowledge to serve you better.
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A Customer-First Mindset
Your needs at the heart of everything we do.
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Technological Innovation
Driving progress through cutting-edge solutions.
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A Purpose-Driven Approach
Aligning our goals with meaningful, long-term impact.
Enterprise Customer Charter Cover
Commitment Charter

Our charter is shaped by you, our customers.

Your feedback drives our continuous improvement and your success is our priority. With JT, you can trust in a partner who is invested in your growth and dedicated to making it easier to do business.

What our charter means for you

We prioritise listening to our customers’ needs and strive to stay one step ahead. Through our ongoing conversations with you, we have identified key strategic drivers that shape our holistic priorities:

Cost Efficiencies
We understand the importance of optimising costs while maintaining high-quality services. Our solutions deliver value and efficiency.
Operational Efficiencies
We focus on streamlining operations to enhance productivity and reduce complexity.
Risk & Security
Protecting your business from risks is paramount. We implement robust measures to safeguard your operations.
Business Continuity
We are committed to ensuring your business remains operational under all circumstances, providing reliable and resilient services.
Availability of Business-Critical Applications & Data
We ensure that your applications and data are always accessible, supporting your critical business functions.
Secure Access to Business-Critical Applications & Data
We provide secure and seamless access to your vital applications and data, enabling you to operate confidently and efficiently.

Cost Efficiencies

We understand the importance of optimising costs while maintaining high-quality services. Our solutions deliver value and efficiency.

Operational Efficiencies

We focus on streamlining operations to enhance productivity and reduce complexity.

Risk & Security

Protecting your business from risks is paramount. We implement robust measures to safeguard your operations.

Business Continuity

We are committed to ensuring your business remains operational under all circumstances, providing reliable and resilient services.

Availability of Business-Critical Applications & Data

We ensure that your applications and data are always accessible, supporting your critical business functions.

Secure Access to Business-Critical Applications & Data

We provide secure and seamless access to your vital applications and data, enabling you to operate confidently and efficiently.

Arrange a chat

Speak to one of our experts

JT Channel Island Sales Team

E business.solutions@jtglobal.com
T (Jsy / UK) +44 (0) 1534 882345
T (Gsy) +44 (0) 1481 882 345