Managed Services

JT Managed Services

JT’s Managed Services are designed to simplify the management of your communications and networking technology and create a focused, and more effective communications service across your entire enterprise. A dedicated team of experts will work with you to bring your disparate existing systems into a single service. We provide a 24×7 service desk and agent support focused on quality assurance and system availability. Our coverage has a truly global reach providing remote and on-premise support, proactive monitoring, and fully outsourced services for Voice, WAN, LAN and Wi-Fi infrastructure.

A Bespoke Service

The Managed Services solution has been designed with global enterprises in mind, and we can provide the option of localised or centralised billing in multiple currencies. All of this is put in place through a streamlined and agile ‘take on’ process that will rapidly be executed; where we will assess your business’, tailoring a bespoke solution to your needs.

Why JT’s Managed Services

  • Simplicity with a simple commercial framework
  • First class service powered by globally recognised market leaders
  • Global reach delivered with local expertise
  • Flexibility creating tailored and scalable solutions specific to your business
  • 24x7x365 monitored support with sustained protection and attack mitigation
  • ITIL based Service Management Centre
  • Increased business efficiency with streamlined solutions specific to your business
  • Efficient and cost effective solution
  • Full managerial monitoring allowing you to analyse activity and identify trends
  • Service account management 24x7x365

Resources

Case Studies

Healthspan

Healthspan

We spoke to Healthspan in their Guernsey HQ about their experience with JT, using their integrated Mitel contact centre system to deal with multi-channel customer support, and how this has helped shape an enhanced customer experience.

Rossgower

Rossgower

“Every step of the way JT has made it a priority to understand our needs and has provided a thorough service delivering the technology to complete the picture for us in terms of customer service.”
Dean de la Rue, Director