JT four billion mobile transactions

JT processes four billion mobile transactions in 2017

JT is now ranked among the global leaders for managing text messages on behalf of business customers having processed a record-breaking four billion mobile transactions in 2017.

The Channel Islands’ only locally owned telecoms company has built long-term partnerships with many international mobile network operators and has signed more than 750 roaming agreements to allow its customers to connect wherever they are in the world. Building on those networks, JT has developed products to help other operators monetise their own services. One of these is messaging for texts (SMS) and ‘Home Location Registers’ (HLR), which allows carriers to determine the home country and network of a mobile subscriber. JT provides portability information for routing of messages purposes to make sure that carriers send messages in the most efficient and cost-effective way.

Tom Noel, Managing Director of JT International, the division responsible for growing the group’s global business, said: “JT has been in the business of messaging since its conception and has been one of the industry’s leading pioneers. Reaching four billion transactions is a significant milestone for us and moves us closer to our goal of becoming the Operator of Operators for Messaging.

“Despite the growth of services such as WhatsApp and Snapchat, messaging remains preferred method to reach a customer and big players like Google, Facebook and Apple all use it, for example, for two-factor authentication. Chatbots are also becoming popular, especially in call-centre environments. Although some people have predicted the end of messaging, it is very much alive and well, and our growth confirms this.”

As well as messaging, JT International has also developed niche products in the areas of global roaming, fraud protection and the Internet of Things (IoT).


JT collecting Connected Britain award

JT wins major national award for ground-breaking full-fibre network

JT has been recognised at the Connected Britain Awards, announced at the end of the UK’s premier conference on communications technology this week. The Channel Islands’ largest and only locally owned telecoms operator won the Fibre Connectivity Award for its pioneering Gigabit full-fibre network.

In winning the award, JT was recognised above some significant other shortlisted organisations involved in fibre technology, including Digital Scotland, Gigaclear and Grosvenor Group.

The organisers, Total Telecom, described this win as:

Fibre Connectivity Award: This was another tightly contested category, and one that carried a good deal of prestige, given the UK’s renewed focus on fibre networks. JT Group claimed victory in this category with their ambitious project on the island of Jersey (more information here).

This award is timely as this year Jersey will become the world’s first full-fibre jurisdiction, with every residential and business broadband customer directly connected to a network that offers unrivalled internet upload and download speeds. This achievement was rewarded by the judges, who praised JT’s foresight and commended the way the project was managed and delivered.

JT Chief Executive Officer Graeme Millar, who accepted the award in London, said: “We’re clearly delighted that our Gigabit project has been singled out at such a prestigious event. Choosing to replace our copper network with a full-fibre one back in 2012 was a bold decision to make; however, we’ve always known that it was the right one and it’s obviously pleasing to now receive national recognition for our efforts. JT started the journey of rolling out our network years in advance of the point at which it would be required and we’re now at a place where many other jurisdictions want to be.

“We’ve laid over 3,000 km of individual fibre-optic cable to almost 40,000 homes and 5,000 businesses. With 100 per cent of broadband customers soon to be connected to full-fibre, Jersey will have the highest fibre-to-the-home penetration in the world. That is something the whole Island can be proud of.

“Our success at the Connected Britain Awards is down to the cumulative effort of a huge team of people and I would like to publicly thank my colleagues and all our stakeholders for their enduring hard work and support, as well as the support of our customers, whose needs were central to the vision of this project.”


New JT Fan Zone to create festival atmosphere at Super League Triathlon

JT – the official Technology Partner of September’s Super League Triathlon in Jersey is expanding its support this year to bring a wide selection of entertainment, food and games to the world-class event; for local islanders and visitors alike.

Building on the huge success last year – when JT provided technical support, mobile communications and full-fibre internet access to the broadcast team and race organisers – JT are helping make the weekend of 28-30 September even more of a community event. The FREE JT Fan Zone will be based on the lawn above the Waterfront car park and will include three days of free music, catering from Jersey suppliers, a Tech Zone with games to play, and an activity-filled Kids’ Zone, all free for islanders to enjoy.

The weekend of intense competition will be televised and streamed around the globe. Last year, it attracted a worldwide audience of 375 million people in 147 markets. The live streaming and social media coverage were possible thanks to the strength of JT’s full-fibre and mobile network helping power the event. By this September, Jersey will be the first jurisdiction in the world to have every residential broadband property directly connected to fibre and this event is the ideal opportunity to celebrate that achievement.

Tamara O’Brien, Head of Customer Experience at JT, said: “A Super League needs a super-fast network to support it and I’m delighted that JT is, once again, the official Technology Partner providing support for this exciting event. As the event grows so does our involvement, and we’re proud to be giving something back to Islanders through the new JT Fan Zone. The event is also a great occasion to showcase our 100 per cent full-fibre network to the world. Like the Super League Triathlon, it really puts Jersey on the map and as the island’s only locally owner provider we’re very proud to be even more involved in this event.”

Super League Triathlon Chief Executive Officer Michael D’Hulst said: “Last year was a great success so we’re delighted to be returning to Jersey. We want as many Islanders as possible to come down to see the action, so I’m thrilled that JT is making the weekend even more of an event for everyone.”


Pippa Donovan, Digital Customer Experience co-ordinator at JT, has been identified as one of the ‘Top 30 under 30’ in her field

JT’s Pippa shines in CX Network’s ‘Top 30 under 30’

Pippa Donovan, Digital Customer Experience co-ordinator at JT, has been identified as one of the ‘Top 30 under 30’ in her field.

Pippa (27) makes the list of ‘Rising Customer Experience Super Stars’ compiled by the CX Network, the leading online resource for senior customer experience, service, insight, digital and marketing decision makers.

The global list includes professionals from as far afield as Russia, the United States and the Philippines.

Pippa is responsible for collating all customer experience data at JT, ensuring that JT’s high standards of customer service are maintained. She is also central in helping deliver the company’s overall customer experience strategy as part of JT’s dedicated Customer Experience team and helping ensure that it extends to every part of the business.

Tamara O’Brien, Head of Customer Experience at JT and a member of the CX Network, said; “Pippa’s inclusion on this prestigious list is well deserved and recognises her great work and commitment to helping us deliver a unified customer experience across our organisation focused on delighting our customers, from the call-centre team to the engineers on the ground, to our finance teams.   As a team we represent the voice of the customer across our business helping ensure their needs are a priority in shaping the products and services we deliver, Pippa is a passionate and energetic contributor who always puts our customers first. A high level of customer care has also been an essential part of our ground-breaking project to connect every property in Jersey to our full-fibre network, which is very near completion and will be a global first.”

The CX Network 30 Under 30 Rising Customer Experience Super Stars list can be found here.