Using your personal information
By signing up to JT’s newsletter you are consenting to us using this information to provide you with service(s) or marketing promotions from our JT Group of companies. If we need to handle personal information about you this will be processed in accordance with the Data Protection (Jersey) Law 2018 / Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found at www.jtglobal.com/GDPR. Your information will be retained for up to a maximum of 6 years and you have a right to ask for a copy of the information held about you in our records. If you require us to correct any inaccuracies please email customer.services@jtglobal.com

Skip to content
  • Personal
  • Business
  • Shop
  • International
Help My Account
Service Announcements
  • Business
    • Network
    • Managed Services
    • Voice Services
    • Cloud
    • Mobile
    • Cybersecurity
    • eGaming
    • Small Business
    • Home Office Equipment
    • Office Automation with Zero1
    • Help
  • Personal
    • Pay Monthly
    • Pay As You Go
    • JT One
    • Broadband
    • Roaming
    • JT Apps
    • 5G
    • Help & Support (Personal)
  • Shop
    • Phones
    • Tablets
    • Gaming
    • Speakers & Headphones
    • Security, Wi-Fi & Landline
    • Smart Watches & Accessories
  • International
    • Roaming Solutions
    • Fraud Protection
    • Messaging
    • Support (International)
  • Help
 My Account  Announcements
Search
Generic filters
Exact matches only
X
  • JT Global

    Report a Fault

Home > Help and Support > Report a Fault

< BACK TO HOME

Report a Fault

Report a Broadband fault   
Report a Landline fault   
Report a Mobile fault   
Report a Private Circuit fault   
Report a System/Equipment fault   
Report a fault to JT cables, poles, cabinets or manholes   

Residential Services

If your business has residential services and you need help using your services or managing your account, please fill out this form and a member of our Residential Support team will get in touch as quickly as possible



< BACK TO HOME

Company Info

  • About Us
  • Our People
  • Our History
  • Our Partners
  • Charity & Community
  • Sustainability
  • Customer Promise
  • Latest News
  • Careers
  • Customer Satisfaction Results
  • Case Studies

More Sites

  • JT Group
  • JT Shop Online
  • JT International
  • JT Rewards
  • JT Directory
  • JT Insight
  • JT Quote

Help and Support

  • JT Billing Manager
  • JT Business Blog
  • Resources
  • Report a fault
  • FAQs
  • Pricing Guides
  • Contact us
  • Service Announcements
  • Press Enquiry

Follow us

  • LinkedIn
  • Twitter
  • Facebook
  • Facebook JT Help
  • Instagram
  • Sign up for latest news
  • JT Voice

Company Info

  • About Us
  • Our People
  • Our History
  • Our Partners
  • Charity & Community
  • Sustainability
  • Customer Promise
  • Latest News
  • Careers
  • Customer Satisfaction Results
  • Case Studies

More Sites

  • JT Group
  • JT Shop Online
  • JT International
  • JT Rewards
  • JT Directory
  • JT Insight
  • JT Quote

Help and Support

  • JT Billing Manager
  • JT Business Blog
  • Resources
  • Report a fault
  • FAQs
  • Pricing Guides
  • Contact us
  • Service Announcements
  • Press Enquiry

Follow us

  • LinkedIn
  • Twitter
  • Facebook
  • Facebook JT Help
  • Instagram
  • Sign up for latest news
  • JT Voice
Terms and conditions  |   Privacy policy  |   Anti-Modern Slavery Statement  |   Responsible disclosure  |   Supplier Code of Ethical Purchasing  |   Wholesale Portal  |   LC33
© JT Group Limited