JT’s frontline teams shine at National Customer Experience Awards

JT’s focus on customer care and customer experience (CX) during the COVID-19 pandemic shone through at a national awards event last week, where JT’s team were awarded Gold in the ‘Customer Experience in the Crisis’ category.

JT were up against strong global entries from much larger companies, like TalkTalk and Pharmacy2U. The judges decided JT’s commitment to meeting the unprecedented demand for fast and reliable connectivity to every household during the pandemic made it a worthy winner.

Daragh McDermott, Managing Director JT Channel Islands, said: “COVID-19 has challenged everyone, and our first priority was to always keep our customers connected. We were acutely aware of how reliant the whole community was on our infrastructure and services, so we worked quickly to support customers when they needed us most.  Measures like introducing free landline calls, upgrading our broadband network to 1GB/s at no extra cost and removing charging if customers went over their usage limits, were quickly put in place to ensure people stayed connected. I am really proud of how our teams have worked together and that they have been recognised in this way, as they too have found things very challenging during these extraordinary times.”

JT was also a finalist in the ‘CX in the Community’ and ‘Business Change Transformation’ categories, and also won Silver in ‘The Best Use of Insight and Feedback – Customers Voice’, beating insurance giants Vitality and broadband provider Swish Fibre.

Tamara O’Brien, Group Head of Corporate Communications, Brand & CX, added: ‘It’s fantastic to see our people’s total commitment to our customers, their colleagues and our wider community has shone through on a national stage, up against world class global companies such as TalkTalk and Pharmacy2U.

Our people were incredibly swift to adapt our services based on what our customers needed and to use the customer insight and data we had to help us support them.  This recognition underlines how important continuing to listen to our customers and evolving the service and experience we provide is.”

To see all the winners see : https://cxa.co.uk/winners-and-finalists-2021



Macmillan Jersey’s Get Together for Good brings out the best

Last year, JT and Macmillan Jersey changed what was an annual coffee morning event into 7 days of activities that brought people together and raised over £26,000 for the local charity. Now in its second year, the event attracted much more support with events taking place all over the island. Funds are still coming in but the charity expects to raise in excess of £30,000, with over £6,000 coming from their partners JT, who held their own internal charity week in tandem, raising £3,000 which was then £4£ matched by the company.

The event was initially created to enable the charity to continue with a well-established fundraising tradition during a difficult fundraising period, which has now become a new firm favourite in Jersey’s community calendar.

Steph Gibaut, Head of Income Generation for Macmillan Jersey, said: “It’s been amazing to see how ‘Get Together for Good’ is evolving alongside Jersey’s Greatest Coffee Morning, which so many people still like to hold. The contribution and support from the community has surpassed all our expectations, from the fantastic prizes to give away in our Charity Raffle, to film nights and a special coffee blend, it’s surprising how much you can pack into one week of fun. Every penny raised will go towards the essential work that we do in supporting cancer patients, their family, friends and work colleagues. As a Jersey charity that doesn’t receive any funding from Macmillan UK, our services can only be provided thanks to the generosity of the many local people who support us. After such a financially challenging year, we are so grateful to those that went the extra mile to support us and want to give special thanks to JT who have over the past two years become so much more to us than just a sponsor’’.

Daragh McDermott, JT’s Managing Director, Channel Islands said: “It’s truly  inspiring to work with a team like Macmillan Cancer Support Jersey. Over the past two years we’ve worked together to create an annual fundraising event that allows people to design their own activity, have some fun but above all, help support those, who support our loved ones.  JT offices around the world took on a very different look for that week in September, with all of our people embracing the theme and pulling together to raise money, awareness and have a good time. We held 28 independent events, ranging from  an online ‘Duck Derby’ to a pop-up clothes shop, and a coffee and cake morning across all of our global offices. The icing on the cake was to see Fort Regent glow green all week for Macmillan Jersey awareness.

Macmillan Jersey not only motivate us at JT, they’ve also captured the hearts of our entire community, with so many people and businesses around the island coming together to support this great event, it just shows how we can all be part of one team, united in our efforts to make a difference’’.



Scouts use JT technology to make activities safer and more fun

Scouts use JT technology to make activities safer and more fun

Adventurous activities for young people in Jersey have been made safer and more challenging thanks to modern GPS-led SMART technology donated by JT.

Scout leaders from two island Scout groups are now using handheld devices powered by JT SIMs that send them data that enables them to monitor their troops from a safe distance during expeditions, hikes and bicycle rides.

This provides an extra layer of safety when the Scouts – who are aged from 10 to 14 – take part in activities that are aimed at developing teamwork, navigation skills and problem solving.

Dan O’Connor, Scout Leader, 23rd Jersey Scout Group, said: “We’ve recently been introduced to GPS tracking by a Scout leader from another group, and thanks to JT’s help both groups can now use this to deliver a more challenging programme.  Our Scouts are eager to get outdoors and to face challenges. They want to make their own decisions. This technology allows us to create activities which are exciting but also safe, where the perceived level of danger is much higher than the actual level of risk. The Scouts are developing independence, resilience and teamwork skills, but they’re also having fun.  We can track exactly where each group is and how fast they’re moving, allowing us to supervise them from a safe distance and provide help only if it becomes necessary. This gives them a greater sense of freedom and responsibility, not to mention the huge sense of accomplishment and confidence boost they get from completing a task without any adult help.”

Tom Noel, Director of Corporate Affairs and Sustainability, added: “Scouting is very popular in Jersey, but it’s reliant on the people who volunteer their time as leaders to provide fun and challenging activities for the island’s youth. With many of our own JT people actively involved in the scout movement we wanted to find a way we could use our digital expertise and network to help evolve practical activities. By using JT SIMs, leaders can link the small GPS trackers the Scouts take with them to provide real time positioning so they can see where they are on a map. The scouting motto is Be Prepared’ and I think this is a fantastic way to help our young people learn important life skills and show great teamwork and leadership. They can plan and execute each outing, while their leaders can ensure they are comfortable, warm, safe and, most of all, prepared to face the unexpected — but safe in the knowledge that if needed, they can step in to support.”



JT welcomes double win at IoD awards 2021

Responding to their IoD Director of the Year 2021 Award wins, Phil Male, JT Group Chairman, and Tom Noel, JT’s Director of Corporate Affairs and Sustainability, commented:

Phil Male – winner of Non-executive Director of the Year (sponsored by Club NED):

“Clearly, I’m delighted to receive this fantastic award, because I think it recognises just how much everyone at JT has pulled together through the last eighteen months, which has seen us keep the island connected through COVID, be recognised as having the world’s fastest broadband network, launch a critical Sustainability Strategy and complete the largest corporate transaction in the digital sector that the island’s ever seen. There is no way that could all have been achieved unless it was preceded by many years of careful planning, hard work and talent, and that is exactly what I have seen throughout my colleagues in the JT Group. Thank you to the IoD and Club NED, on their behalf, for this fitting recognition of their achievements.”

Tom Noel – winner of the Director of the Year – Sustainability (sponsored by Jersey Water):

“There is nothing more important in business today than sustainability, and my team was really proud to be able to launch JT’s strategy earlier this year. JT will be working with our partners to help the island meet its carbon-neutral target, and we knew it was essential that we set out clearly exactly what we planned to achieve, with measurable objectives.

“In many ways though, publishing that strategy brought together much of the work which was already happening, and clearly set out the road ahead – which means the hard work starts now, and as a provider of critical national infrastructure, JT will be doing all it can to make sure its own operations are delivered sustainably, but also working together with our partners to enable the island to do the same.

“This award is recognition for everyone at JT who had worked so hard to get us to this point; I’d like to thank the IoD, and the Award’s sponsor, Jersey Water.”



Fort Regent to turn green to mark Macmillan Jersey’s ‘Get Together for Good’ campaign

The dome on Fort Regent will glow green for the whole of next week to mark the ‘Get Together for Good’ campaign for Macmillan Cancer Support Jersey supported by JT.

The week, which starts on Monday 20 September and runs until 26 September, will feature activities that islanders can get involved in, either hosting an event at home or taking part in activities with friends, family and work colleagues.

Last year, JT and Macmillan changed the annual fundraising coffee morning to a 7-day event, raising over £26,000. This year there are even more opportunities to make a real difference and raise even more to ensure cancer support services continue for locals.

Daragh McDermott, Managing Director, JT Channel Islands, said: “After the success of last year, we want supporters to have even more opportunities to get involved which is what the ‘Get Together for Good’ week is all about. We chose Macmillan Jersey as our main charity in 2020, it was such a great partnership that when we asked our people at JT to continue our link with Macmillan Jersey for another year, they overwhelmingly agreed. I’m really pleased to see so many of our own partners and customers supporting this year by putting on events all over this island. We hope this will inspire more people to get inloved, organise an event and send out an invitation to friends in the name of ‘Get Together for Good.’’

Island businesses have embraced the new concept and set their own challenges. Coopers Coffee has created a special Macmillan coffee blend, Randalls Group are hosting quizzes every night during the week and Santander Work Café is hosting their very own greatest coffee morning, events will be happening all week at the JT shop in Queen’s Street.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “There are so many individual fund-raising events happening all over the island next week with people getting together and sharing some time to support our services. As a charity, we are available to everyone affected by cancer and we are so grateful for the support we receive from JT who have helped us expand this event more than we could have imagined. All next week Fort Regent will be lit up in green, highlighting how our team at Macmillan Jersey do a wonderful job in bringing people affected by cancer together and help cancer patients enjoy life to the fullest.”



JT Technology linking GB gold medal winners to a global audience

Sports fans around the world will be glued to their screens this weekend watching some of the world’s top triathletes compete in Jersey, thanks to the connectivity provided by JT, the Official Technology Partner of the 2021 Super League Triathlon Jersey (SLT).

With Elizabeth Castle providing the backdrop, the SLT Championship Series returns on Saturday 18 September after a two-year absence with a host of Olympic medallists, including Team GB’s gold medal winners Alex Yee, Georgia Taylor-Brown, Jonny Brownlee and Jess Learmonth.

In a change to the usual format, SLT Teams puts the biggest names in triathlon into teams to compete against each other in the SLT Championship and, thanks to the technology supplied by JT, reaching 1.6 billion sports fans world wide will enjoy all the action as it is broadcast live from the Waterfront.

Daragh McDermott, Managing Director, JT Channel Islands, said: “After we watched and celebrated their success in Tokyo, it’s fantastic to be welcoming so many athletes fresh from the Olympics to our island.

“We are immensely proud of our continued involvement in the Super League Triathlon, helping to share this global event to the many fans of triathlon around the world and showcasing the best of what Jersey has to offer; that includes the excellent connectivity delivered by our full-fibre broadband network, which has recently been ranked as the very best in the world.

“We want to wish all the competitors the best as they line up for what is a highlight of the year, and we are delighted to be involved.”

Michael D’Hulst, CEO and Co-Founder of SLT, added: “We have worked closely with JT right from the beginning and they have been a huge supporter of everything we are doing to bring this fantastic sport to a new, global audience. It would simply not happen without the super-fast fibre connectivity that JT has made available in Jersey. Our athletes love the welcome they receive when they come to Jersey and relish the challenges of racing on the tight and narrow course around the St Helier Waterfront. Super League Triathlon is fast paced racing at its most exciting and, with our partners at JT, we can share the atmosphere from this fantastic event to a global audience.”



Jersey’s fibre broadband network ranked as best in the world

Jersey’s fibre broadband network ranked as best in the world

Responding to the news that Jersey’s full-fibre broadband network has been listed at the very top of the World Broadband Speed League 2021 (produced by the comparison site, cable.co.uk), JT’s Managing Director, Daragh McDermott commented: “When we began the rollout of fibre to the home in Jersey a decade ago, we knew it would be a hugely challenging programme of work, but we also knew it was the right thing to do and that we needed to get it completed ahead of the customer demand that we predicted was coming down the line.

“Following completion of the fibre rollout four years ago, we have continued to invest in our quality of service and our customer experience, as well as proactively increasing the minimum speeds provided to our subscribers. By way of an example, the package of measures introduced by JT to assist subscribers with their connectivity requirements during the pandemic included an increase of speeds to 1 Gb/s (synchronous) for all subscribers. These increased speeds remain in place at no additional cost to JT subscribers, and the use being made of the connectivity has helped us reach the very top of the World Broadband Speed League 2021. It is also noteworthy that we are ahead of the closest comparator by a significant margin.

“Jersey’s full-fibre network will serve the island well for generations to come, and we are excited about how islanders and businesses can now use the infrastructure we have built to make the most of the amazing digital opportunities which are out there. We are also now looking forward to assisting our colleagues in Guernsey to achieve a similar outcome, following the announcement yesterday by the Committee for Economic Development to commence an island wide fibre rollout.”



Fund raising record tumbles at Autism Jersey Golf Day

Island golfers clubbed together to raise £40,000 smashing last year’s record amount at the annual Autism Jersey Golf Day.

The event, which is sponsored by JT, is growing in popularity with 24 teams teeing off at La Moye Golf Club last month. In 2020, the event raised £35,000 to support the work of Autism Jersey. An additional six teams played this year, helping to boost the amount raised.

Due to COVID-19 restrictions last year, the event lunch was hosted across two venues and linked using the latest audio-visual technology powered through JT’s full-fibre network. This year golfers all got together afterwards in the La Moye Clubhouse for the lunch and prize giving which was attended by the Lieutenant Governor.

Nick Winsor, Chairman of Autism Jersey, said: ““We are delighted that JT continues to support our charity and this very popular annual event. The golf day raises awareness of Autism in our community and valuable funding for our services. It has been amazing to watch the Autism Jersey JT Golf Day grow from strength to strength each year. I would like to take this opportunity to thank everyone involved.”

Daragh McDermott, JT’s Managing Director, added: “It is great to see the continued level of support for the charity and the friendly rivalry among the teams who try to beat each other each time we hold this event. The charity does amazing work in our community, helping to support people who are leading lives that are fully included in our society. Our long-term link with Autism Jersey is confirmed by this event and we at JT are immensely proud to be involved. We had some challenges holding it last year, but I am pleased to say that we were all able to gather in one place this time to swap stories and celebrate with those who have won prizes.”



JT cans collection supports Durrell rainforest scheme

Despite fewer team members being in the office brought about by COVID-19 restrictions and JT’s flexible working policy, JT people have continued to support Durrell’s Cans for Corridors project that ensures pockets of Brazilian rainforest are linked to help black lion tamarins.

Durrell uses money raised from recycling cans to create tree corridors, and for every fifty drinks cans collected and recycled, Durrell plants a tree. The Cans for Corridors project supports a nursery where local people, who lost their livelihoods when the rainforest they depended on was cleared, grow the saplings which are then planted. In the last decade, more than 80,000 trees have been planted and JT has been playing its part.

Martin de la Haye, Procurement Officer, leads the can collection at JT: “I’ve been working and volunteering at Durrell for many years and it was through another volunteer who works directly with the tamarins at Jersey Zoo that I found out about the Cans for Corridors recycling project. I thought that with such a large number of people working for JT, this was something that we could very easily get involved in, recycling every can, from every JT building and delivering them to Durrell every month.

In 2019 we collected 131 bags which was the equivalent of 85 trees, but as you can imagine, the number fell quite significantly last year. I’m pleased to say that it’s increasing again and so far this year we’ve collected enough cans to plant a further 20 trees.’’

This project is part of Durrell’s reforestation efforts which are all about restoring, expanding, and linking previously destroyed habitats as well as empowering locals with the tools and knowledge to build better and brighter futures for themselves and their environment. Last month, JT became one of the first large sized companies in Jersey to support Durrell’s Rewild Carbon project which aims to create tree corridors in the Atlantic rainforest linking isolated forest fragments, and thereby creating lifelines for the wildlife including highly threatened populations of black lion tamarins, jaguars, tapirs and giant anteaters.

Tom Noel, Director of Corporate Affairs and Sustainability, said: “At JT we encourage our people to suggest ideas where we can make a difference and we are 100% behind Martin’s efforts to support Durrell by recycling what we use to throw away. Planet and People make up two of the pillars supporting our company-wide Sustainability Strategy, and this project squarely fits into our ambitions to have a circular business model where we encourage our teams and our customers to recycle and reuse as much as possible. I hope that more people will consider taking their cans to Durrell to support this project which is providing a vital lifeline to many species in the Brazilian rainforest.”



Connected Britain shortlists JT for two major awards

JT has joined the likes of Vodafone,  BT and O2 on the shortlist of the Connected Britain Awards, in recognition of the work it has done on sustainability, and supporting the community.

The 2021 Awards shortlist includes JT in both the Sustainibility Award, and the Community Improvement Award.

The final winners will be announced at Connected Britain’s ‘The Future of UK Connectivity” conference on 21st September in London, at which the Managing Director of JT, Daragh McDermott will also be giving a presentation on “The role of digital infrastructure in the delivery of critical public services.”

You can watch more about this major telecoms sector conference here.

#ConnectedBritain is one of the top UK events covering the technology, regulation and investment environment for the rollout of next generation broadband. It says that 2021 will explore in more depth how next generation broadband technologies, especially fibre and 5G, are enabling an economic revolution in the UK.

JT’s MD, Daragh McDermott added: “I’ll be speaking at the conference about how companies like JT can use their digital infrastructure – such as a full-fibre broadband network – to support their communities, particularly in challenging times such as the recent pandemic. I’m really proud of the way the team at JT has pulled together to keep islanders connected throughout everything we have all had to cope with.”

JT’s Director of Corporate Affairs and Sustainability Tom Noel commented: “JT intends to do all it can to help the island meet its goal of becoming carbon neutral by 2030, and we have recently published our sustainability strategy to do just that. To see our efforts marked with this shortlisting suggests we have started in the right way, and can now really ‘kick on’ to support this exceptionally important goal in the years to come.”