Jersey’s digital talent wins 2 major awards

Jersey’s digital talent was recognised among the winners of the prestigious UK Digital Experience Awards with JT’s Customer Experience and Marketing Team winning two major awards against tough competition from UK and Global household names such as BT, EE, ASDA and The Very Group. The team gained the Silver Award in the ‘Best Digital Marketing Campaign’ category and a Bronze Award for Customer Experience programmes in the ‘Use of Data Analytics & Insight’ category.

JT’s 2019 Christmas digital marketing campaign was praised by judges for the use of Snapchat and Augmented Reality technology to create a festive virtual town blending the online world with the traditional retail environment securing Silver Award to BT’s gold. Working closely with two local digital businesses, Comnexa and Continuum, the methods JT introduced to measure, track and analyse customer feedback to drive change and improvement earned a Bronze Award for ‘Use of Data Analytics & Insight. These awards have secured recognition of the talent Jersey has to offer, alongside some of the biggest companies in the UK digital market.

Graeme Millar, JT’s Chief Executive Officer, said: “Having worked in many global organisations, I understand the challenges of being judged alongside large-scale international brands like BT. The fact that Jersey and JT made it to the shortlist shows just how far our teams’ achievements are being recognised. We were certainly walking amongst giants and I’m proud of the individuals whose innovation, creativity and vision will help shape our digital leaders of tomorrow. It is another example of how, with the support of organisations like Digital Jersey, our world beating local talent is being developed.”

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I’m very proud my team were initially shortlisted given the competition, however, to go on and win these awards in both categories was a genuine surprise. The judging of all the entries was intense and it’s thanks to the dedication of my small local team that we were ranked so highly amongst all the companies there. We are always looking at ways to improve our service and evolve our offers to better meet our customer needs. This recognition demonstrates the success we can achieve, together, by adopting a customer first focused approach.”

The 6th UK Digital Experience Awards recognised the greatest accomplishments from the UK’s digital sector, evaluating entries from businesses of all sizes and across multiple sectors. Previous winners of the Awards have included Three, EE and Sky. This is the second consecutive year JT has been recognised as part of these Awards, receiving a Silver Award in 2019 for ‘Best App’.



Spirit of Guernsey celebrated at first Balcony Gig

Music lovers in Guernsey have been among the first in the British Isles to enjoy live music since the start of the Covid-19 crisis. They danced and celebrated with The Big Band Collective at the first of Guernsey’s family friendly outdoor Cobo Bay Hotel’s Balcony Gigs, which are sponsored by JT.

The popular fixture of the Guernsey summer calendar was due to begin in May with a series of tribute acts supported by local bands, but those were cancelled due to Covid-19. Now, thanks to the fact there are zero cases in Guernsey, large outdoor gatherings are permitted, so the Balcony Gigs could return.

Guernsey’s Chief Minister, Deputy Gavin St Pier, opened the event and said: “For me, like thousands of Islanders, it was great to be able to enjoy the first in the series of Cobo Bay Balcony Gigs. It’s thanks to the efforts of this community working together in its response to COVID-19 that we’re now in a position where events like this can be held, but we cannot take that for granted, especially knowing how unpredictable the global situation is and that the good position we’re in may not last forever. While we can, we should make the most of events like this both because they support our hospitality sector and because they’re a special part of Island life.”

JT’s Deputy Managing Director in Guernsey, Tamara O’Brien, said: “It’s so good to see the local economy starting to take a small step forward again and I’ve been blown away by the public response. We’re incredibly lucky to be able to enjoy large gatherings again and this event marks a very special moment for Guernsey.”

David Nussbaumer, who organises the events for Cobo Bay Hotel, said: “I was a little nervous about whether people would turn up or not, but the response has been fantastic. I’ve never seen so many people here. I’d estimate we’ve had well over 3,000 Islanders supporting local businesses and enjoying our brilliant local talent. This has been an extremely difficult year for the hospitality industry and we’re not through it yet. But to see so many coming together during tough times is humbling. I want to say how grateful we are to JT without whom we would not have been able to put this on.”

Tim Langlois, band member with The Big Band Collective, added: “We’re so fortunate in Guernsey that our government has managed the Covid-19 situation so that we are one of the few places in the British Isles able to put on events. We were so excited about this gig and being the first to perform after such an up and down year was a rare privilege none of us will forget.”



JT marketing and digital expertise in the running for two major awards

JT’s Christmas digital marketing campaign and the way data and insight is used to measure how customers rate their experiences have put JT on the shortlist for two national awards alongside some of the biggest names in the technology world.

The UK Digital Experience Awards has shortlisted JT in two categories – Best ‘Digital Marketing Campaign Initiative’ and Best ‘Use of Analytics and Insight’, alongside global household brands BT and EE.

JT’s ‘Step Into Christmas Together’ campaign which used Snapchat and Augmented Reality technology to create a festive virtual town has earned JT a place as one of five finalists. The campaign brought the highstreets magical appeal of Christmas to customers digitally, resulting in an 86% increase in online sales for the period. JT was also recognised for the changes it has put in place to collect customer experience data, allowing it to drive further improvements and channel more benefits back to its customers. As part of JT’s data analysis, it introduced ‘JT Voice’, an online feedback forum which has seen nearly 1,800 members register in the 12 months since it was launched.

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I am thrilled that our team stands shoulder to shoulder with those in huge international companies like BT and EE. To be shortlisted for these prestigious awards is evidence of the hard work they put in every day, ensuring that the information we gather is used to deliver the very best possible service to our customers.”

This is the 6th year of the UK Digital Experience Awards and the first year in which it will be held entirely online. Judging of the finalists is due to take place on Thursday 16 July.



Intelligent Sustainability for homes and businesses thanks to JT’s acquisition of technology automation company Zero1

JT has recently expanded its intelligent engineering and home automation service offering by acquiring Jersey-based company, Zero1. Founded in 2010, Zero1 made its name as a leading designer and supplier of environment and entertainment automation systems for homes and business in the Channel Islands.

Partnering with industry-leading manufacturers and using Jersey’s world-class full-fibre network, Zero1 designs and installs intelligent lighting and shading, security, heating and entertainment systems which fit seamlessly into homes and businesses. As more homes become workplaces and home schools, they need to be capable of running the smart applications and connected devices needed to keep our lives and economy going. Zero1’s tailor-made solutions combined with JT’s world-class fibre network and resources, will support making those places more efficient, comfortable, economic and sustainable.

Daragh McDermott, Managing Director of JT Channel Islands, said: “JT’s purpose is to connect our customers and enable their sustainable future. We have a proven track record in bringing products and services to market before our competitors, and Zero1 provides us with an opportunity to move into the exciting and growing world of ‘Smart’, automated and sustainable living. Having one of the fastest broadband networks in the world, JT and Zero1 can now bring our solutions past the router into homes and businesses, improving sustainability, efficiency, comfort and productivity. Services like this rely on the superior connectivity our fibre network provides and this is just another way of maximizing the potential of our islands network.

“Amongst many benefits of this joining together, will be combining the knowledge and design expertise of Zero1 with the engineering resources and capabilities of JT. For example we can now use green technology to create sustainable buildings that keep track of our energy and water consumption and then decrease it through automation and connectivity. This will reduce environmental impact, contributing to the island’s target to be ‘carbon neutral’ by 2030.”

For more information on Zero 1 visit www.zero1.je



JT provides Macmillan Jersey with lifeline digital equipment to continue supporting vulnerable islanders

Research from Macmillan Cancer Support in the UK shows an estimate of around 2,000 people a week are going undiagnosed and nearly half of cancer patients have had their treatment changed, cancelled or delayed due to the coronavirus pandemic. Macmillan Jersey wants to remind islanders that health services are still open for other concerns and conditions too. With JT’s help, the local charity has made various operational changes and by using the powers of technology has continued helping islanders and their families at home and away throughout.

To be able to support Jersey patients and their families from a safe distance, JT has helped Macmillan Jersey by providing the charity with Cloud PBX technology, a phone system accessed through the internet, which enables the Macmillan Team to work remotely and continue emotional support and wellbeing services for patients and their families.

To make sure families stay connected to their loved ones while they undergo treatment and care away from home, JT will be loaning a number of basic mobile phone which will have incoming and outgoing calls and texts included free of charge. JT will also be loaning some portable mobile Wi-Fi devices which connect to the patient’s loan mobile phone to enable the use of free Wi-Fi.

Lauren Perchard-Rees, Chief Executive of Macmillan Cancer Support Jersey, said: “We are so thankful to JT for providing this lifeline equipment for our teams and patients to remain connected. It will make a tangible difference to their lives and improve the overall wellbeing of patients separated from loved ones due to self-isolating or ongoing treatment. Cancer affects the lives of so many of us, in so many challenging ways and we’re grateful at Macmillan Jersey that we can continue to operate. Charities have been hit hard due to Covid-19 and we need the support of our local community to enable us to continue helping islanders and their families living with and beyond cancer.”

Tamara O Brien, Group Head of Customer Experience for JT, said: “Part of our purpose at JT is keeping our customers connected and doing the very best we can for our people and our communities. We are all proud to support Macmillan Jersey, helping them to maintain their services in supporting islanders living with cancer and keeping patients in touch with their families. We know now more than ever how vital digital technology is, which, for many has been the only way of communicating with family and friends during lockdown. During such challenging times, it’s important we help those most vulnerable and raise awareness of the excellent work Macmillan Jersey does in caring for our loved ones within our community.”



JT Appoints New Chief Financial Officer

With more than 25 years’ experience working in senior finance roles, Hélène Narcy has been appointed as JT’s Chief Financial Officer, taking a position on the Group Board and the Executive Committee.

Hélène, who started her career in telecommunications, before working for some of the world’s leading financial institutions, takes over from John Kent who is retiring, after serving in the role since 2012.

She joined JT in July 2019 after ten years working for UBS in Jersey and the US, returning to the island after two years in New York. Hélène has also lived and/or worked in France, China and the UAE, in senior management roles and leading financial transformation projects.

Hélène graduated from the prestigious Grande Ecole ESCP, and holds the French accounting Diploma.

She commented: “Leading the finances of a company with JT’s strong global reputation is a challenge I am really looking forward to, and I have been really impressed with the quality and dedication of the whole team at JT.

“Telecommunications is a fast-moving, dynamic sector and providing innovative products and services is so important to all islanders. It is great to be working in this industry again, and to be able to add value to JT’s operations in the Channel Islands, and across the world.”

Graeme Millar, JT’s Chief Executive Officer, said: “I am delighted to welcome Hélène to JT. Her knowledge, skills and experience will really help us to take the business forward, applying the most exacting international financial standards.

“I would also like to thank John Kent, whose vast experience and strategic thinking has played a significant part in the success of the JT story for nearly a decade.

“JT’s purpose is to enable our customers’ connected lives, and Hélène will help us to achieve that throughout challenging times for individuals and businesses, and to play our part in facilitating the Channel Islands’ recovery.”

For more information please click here.



Gigabit Jersey Glotel global telecoms awards shortlist 2017

JT’s pioneering fibre project shortlisted for Global Telecoms Awards

Global Telecoms Awards shortlist — Gigabit Jersey – JT’s project that will soon see every home and business in the Island connected directly to super-fast broadband – has been shortlisted in the world’s premier awards for the telecoms industry.

The Gigabit Jersey project began in 2012 and 94%* of broadband services have now been directly connected to the fibre network. It means that Jersey is now ranked first in the world in terms of percentage broadband services with a full-fibre connection to broadband.

It will also allow the Island to become the first in the world to completely replace its ageing copper wire network – which has served the telecoms industry well for over a century – with fast,
reliable and secure fibre-optic cables.

Now in its fifth year, the Global Telecoms Awards celebrates a broad range of global accolades, which sees JT shortlisted in the Fixed Network Evolution category of the awards, against some
big players from around the globe.

JT Chief Executive Officer Graeme Millar said: “When we began the Gigabit Jersey project, some people were understandably cautious and questioned whether it was necessary for the Island.
However, we knew then that device use and bandwidth would grow, in line with more and more services being delivered digitally, and I’m pleased that the Global Telecoms Awards judges have
recognised the importance of our insight and investment in full-fibre connectivity by this shortlisting. The need for fibre is now evident publically and I’m so glad we made the decision
early on – we’re now in the fortunate position where major UK operators are trying to catch up.”

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Find out more about the Global Telecoms Awards here.