CX Customer Experience awards finalist

JT shortlisted for top national Customer Experience Awards

JT is a finalist in two categories of this year’s UK Customer Experience Awards, the biggest ‘CX’ event of its kind in the world. Now in its ninth year, the UK Customer Experience Awards recognise those inspiring organisations who are delivering an outstanding customer experience. JT has been shortlisted in the ‘Best International Business’ and ‘CX Team of the Year’ categories.

JT’s submissions focus on how it introduced new, far-reaching and innovative Customer Experience standards and training to focus on ‘delighting’ customers. JT began a journey in 2015 to improve customers experience as part of a strategy to transform the business from an on-island telecoms provider to a world-class communications brand, pioneering digital technology supported by first-class customer experience. This was implemented throughout the organisation by a specially trained, committed and focused team and led to a positive increase in levels of customer, client and employee satisfaction and engagement.

Tamara O’Brien, JT’s Head of Customer Experience, said: “JT has invested a lot of time and energy into improving our customer experience, and hearing the news we are finalist in two major categories at Britain’s top CX awards against some global operators and brands is testament to the hard work of a very dedicated CX team who represent first and foremost the Voice of our Customers. The most important validation, however, is from our customers themselves, who consistently tell us that JT staff are polite, knowledgeable and helpful.  Customer experience is a journey not a destination, while we are pleased with the progress we are making, keep our customers’ needs right at the heart of our business and ensuring we as a team represent their voice, is central to our strategy of continuous improvement.”

The other shortlisted organisations in the Best International Business Category are: Medallia in partnership with Generali, Barclays, CPM International (New Tech Division), Airbnb and Thomson Reuters.  In the CX Team of the Year category, JT is alongside: Cross Country, Lowell, O2 Telefonica and BT Corporate.

The winners will be announced at an awards ceremony on 11 October at Wembley Stadium.


Team Gravity group photo - Virtual Reality

JT partners with world’s leading professional Virtual Reality eSports team

JT has given its backing to a group of young technology pioneers who have formed the first professional organisation with players competing in global Virtual Reality eSports competitions. JT has become the global sponsor of “Team Gravity”, founded by Jersey resident Tim McGuinness. The team competes in the game Echo Arena, which is a three-versus-three-person game of virtual ‘Ultimate Frisbee’ – however, it plans to compete in more eSports and has recently recruited its fourth member.

The team competes on a weekly basis but also attends major eSports events, such as ESL One in Hamburg and IEM Katowice in Poland, the biggest gaming event in the world, attracting 173,000 people and an online audience of 46 million. Team Gravity recently finished first in the European Stage Finals of Echo Arena and is looking to qualify for the World Finals in September.

Mr McGuinness said: “eGaming and eSports have been around for some time, but the addition of Virtual Reality takes it to a new level and is a growing global phenomenon. With VR, it is much more akin to playing a sport than a game; you need to train and you need to have the right mentality as you can play for up to three hours non-stop – it is a full body workout requiring great fitness, dexterity and skill.

“JT’s sponsorship will be crucial for us as Team Gravity grows in this brand-new industry, which has huge prospects as technology develops even further. As a player, I also have a lot to thank JT for; in the virtual space, I will be playing against people around the world, even my own teammates are based in Sweden and Germany. We rely on having a super-fast internet connection, and with JT’s full-fibre network in Jersey, I know I have the ultimate bandwidth to compete at the highest level.”

Tamara O Brien, Head of Customer Experience at JT said: “JT has been at the forefront of communications technology for more than 120 years so supporting VR eSports – which is fast becoming a global movement – is a great fit, especially as Team Gravity also has a strong local connection through Tim. We’re proud to support Tim and his teammates with both funding and technology, to help them grow and develop and we wish them every success in the forthcoming World Qualifiers. We’re also looking at further local opportunities to work together in the near future to help show young islanders the possibilities this exciting growing sport has to offer, so watch this space.”


Jersey Together 2018

JT joins ‘Jersey Together’ as Festival Partner

JT has become a partner and supporter of Jersey Together, a colourful new three-day summer festival that will celebrate the Island’s many communities through, culture, music and food.

The event will be held at the People’s Park from 6-8 July and is being spearheaded by the Polish United group, which supports Jersey’s Polish community. The festival will have free entry and aims to be a fun family day out, with a range of traditional food and music on offer from Jersey’s multi-cultural society,  including the African, French, Italian, Polish, Portuguese and Romanian communities. With the World Cup in full swing, matches on Friday and Saturday will also be shown on large outdoor screens.

Tamara O’Brien Head of Customer Experience at JT said: “JT has supported the coming together of communities through festivals and music events in the Channel Islands for many years, so partnering with Jersey Together was an easy decision to make. As the only locally owned telecoms operator, we’re proud of our role in joining people together so we’re delighted that this festival will celebrate Jersey as a modern multi-cultural Island that everyone can enjoy living in, whatever their nationality. The JT team will be at the festival giving away summer freebies and joining in the fun.”

Festival co-organiser Andrzej Kopacz said: “The Island has a rich history of cultural diversity and Jersey Together will celebrate that, as well as the many values and experiences that we have in common. JT’s support will be invaluable in making the first Jersey Together a success and I would like to thank them for their fantastic support.”