The guardians of data under the spotlight: Driving trust in the protection of our personal information

As the rapid adoption of a digital-first approach continues across every part of the economy, levels of fraud have soared. An increasingly sophisticated ecosystem of organised cybercriminals has led to mounting financial losses and greatly damaged customers’ experience, and more importantly their trust in how data processors and controllers safeguard their personal information.

Leading expert, Clare Messenger, Head of Fraud Protection Services at JT has been invited to lead a discussion panel on fraud prevention and management at this month’s Digital Trust World conference, examining the measures and solutions being taken to protect consumers online. Together with experts from UK Finance, Remote Payment Channels, Vodafone Identity Hub and FICO they will explore what digital trust means and what measurable steps can be taken to improve the trustworthiness of digital technologies through security and responsible technology use.

JT is an industry leader when it comes to customer security. Located in Jersey, Channel Islands one of the world’s premier financial jurisdictions, with years of experience in delivering stability and security for their business partners, JT’s innovative services are empowering clients to align with industry regulations and protect their consumers.

Clare said: “Businesses need to simultaneously combat fraud and provide customers with a seamless digital experience, if not, their trust in us is at stake. More than ever, the global economy is reliant on connectivity, the use of data and innovative digital technologies. But the risks are growing every day as criminals are finding increasingly creative ways to commit fraud to steal people’s identity and money. Simple tasks, such as being able to prove you are who you say you are need to take place in milliseconds to ensure seamless customer experience – as solution providers and custodians of data we must create a secure digital world. It is the basis of building customer confidence in how a company protects their data and personal details.”

Conference organiser Alan Goode, CEO & Chief Analyst, Goode Intelligence, added: “Digital trust means the secure way that businesses and customers carry out transactions and if you think of data as being the life blood of the digital economy, then digital trust is its heart. While the concept of trust has developed over thousands of years of human civilisation, the digital world has only been around for a matter of decades and needs to catch up. This exciting event, which brings together leading technology providers with business decision makers, investors, technology integrators and solution providers such as JT, will examine what the future may hold and how these challenges are being met.”

Taking place on Monday 21st November 2022 in London, Digital Trust World 2022 covers the following interconnected themes and technologies:

  • Digital Onboarding (Identity Verification)
  • Digital Identity
  • Authentication & Privacy
  • Fraud Management

REGISTER HERE >

For more information on JT, please visit www.jtglobal.com/International



JT Board appoints new Chair

The Board of the JT Group is pleased to announce Meriel Lenfestey has been appointed as its new Chair, taking over from Phil Male, who has held the position since 2018. Meriel has been a Director on the JT Board since 2016 and was its Senior Independent Director until this new appointment.

Meriel is a customer experience entrepreneur with experience across a wide range of business sectors. Her attention is always on the impact business decisions have on stakeholders, in the short and long term.

After completing a Masters degree from the Royal College of Art, she worked for Microsoft in Seattle and the BBC in London in the 1990s. She founded, grew and sold a pioneering Customer Experience Design agency in London over the next 19 years. Meriel currently chairs Gemserv, a professional services and consulting firm in the energy and low carbon market, is a Non-Executive Director for Boku, an AIM listed global leader in mobile payment solutions, Aurigny in Guernsey, and two FTSE 250 infrastructure funds. She holds voluntary Board roles with the Guernsey IoD, and Art for Guernsey.

Meriel has lived and raised a family in the Channel Islands over the past 18 years.

Daragh McDermott, CEO of JT Group, said: “With her experience in the Channel Islands, and long-standing role on the JT Board, Meriel is the ideal candidate to help guide JT forward, and deliver on our five-year strategy. Making sure we deliver the very best customer experience for the future is a key part of that strategy, and Meriel is ideally placed to lead that.

She is taking over from Phil Male who helped to steer JT through some huge developments including making Jersey the first place in the world to connect full fibre broadband to every property, followed by the creation and eventual sale of the IoT business. I would like to thank Phil for his leadership, support and considerable achievements.”

Meriel Lenfestey added: “I’m really looking forward to taking over as Chair from Phil and supporting JT as we deliver our new five-year strategy. JT is already making great strides in ensuring the needs of all our stakeholders are at the heart of everything we do, and I’ll be working closely with the team to develop that further.

As the Channel Islands’ only locally owned full service provider, JT’s mission is to connect our communities to their sustainable future, and that means putting the best digital technology at the heart of all we do. It’s a really exciting time in JT’s long history in the Channel Islands, with the development of new full-fibre broadband (in Guernsey) and mobile networks; I’ll be helping the executive team to nurture the immense talent we have at JT and helping our people to reach their full potential.”



Mitel rewards JT’s continued commitment to business excellence

JT is excited to announce that it has retained the highest level of accreditation from a global leader in business communications. JT was first awarded Mitel Platinum status in 2020 and is still the only telecoms company in the Channel Islands to have reached that level.

Platinum status is the highest accreditation available, making JT one of Mitel’s key partners and one of only 14 businesses across the UK, Ireland and the Channel Islands to have ever received the accolade. Earlier this year JT was chosen as Mitel’s Innovation Partner of the Year after not only setting up its own state-of-the-art Mitel Contact centre but also for completing a world-class, multi-dimensional and complex migration process of IT systems for the Government of Guernsey.

James Singleton, Strategic Partnership Manager said: “We are really thrilled that Mitel continues to recognise  JT as one of its key partners, rewarding our commitment and the team’s genuine hard work. It means that once again our teams have met the highest level of expertise in delivering exceptional service to our customers. Together we have deployed, managed and supported many complex Mitel solutions across the Channel Islands. It’s thanks to the dedication of an exceptional team that not only are our customer’s communication needs in good hands but that world leaders such as Mitel distinguish us as an elite partner.”

Mitel services are found in businesses and organisations all over the world, providing a wide array of solutions, from simple business communications to sophisticated unified and collaborative communications, whether on-site or in the cloud.

Nick Riggott, UKISA Sales Director at Mitel, added: “We demand high standards from the channel partners we work with in our partnership programme and JT has shown its continued commitment to providing a service that surpasses most. They reached the Gold level in 2019 and then Platinum a year later. This achievement demonstrates that JT is a reliable highly-skilled partner with whom we built a strong and fruitful relationship to address current and future UC needs of businesses in the Channel Islands and beyond.”



JT protects Australian consumers from fraud

JT International, a division of the JT Group headquartered in Jersey, Channel Islands, is partnering with mobile network operators across Australia to help businesses identify and prevent fraudulent activity. JT’s Fraud Protection Services (FPS) platform has the ability to access rich network data in real time, to help businesses identify and prevent fraudulent activity.

The Australian Telecoms industry (Comms Alliance and all the leading Australian Mobile Network Operators) have selected and implemented the JT FPS solution to identify SIM Swap activity. JT’s FPS was chosen as the only real time solution which could identify SIM Swap fraud across all Australian operator networks.

Implemented with a leading bank in Australia, the network data provided by the JT FPS solution has already proven to be highly effective in protecting their clients against account takeover fraud.

By working with mobile and virtual network operators worldwide, JT’s Fraud Protection Services provide the broadest global coverage possible to help prevent account takeover fraud. The service is widely used by banks, financial institutions and payment solution providers throughout the UK and around the world, providing additional security to mitigate risk; and is now available to all business sectors in Australia.

The risk of compromising personal and financial data remains a major challenge for many businesses as they seek to protect their customers from scams, despite stricter online security measures. In addition to rich data sources, JT provides an SMS firewall solution that protects consumers against smishing attacks. In conjunction with its Mobile Network Operator partners around the world, JT provides secure connectivity for mobile communication channels and authentication processes that validate transactions.

Clare Messenger, Head of Fraud Protection Services at JT, said: “Account take over by criminals is a significant problem. Mobile Network Operators (MNOs) have the ability to provide rich information that in turn helps businesses determine if a customer’s account has been compromised. Working on behalf of MNOs, JT has developed a platform that provides them with real time data, crucial to preventing scams such as Sim Swap Fraud. I’m delighted that our launch in Australia has been so successful.’’



Daragh McDermott appointed as CEO of JT Group

Following a rigorous appointment process, the Board of JT Group is pleased to announce the appointment of Daragh McDermott as its new Chief Executive Officer, who takes over with immediate effect from Interim CEO John Diamond.

He has worked in JT for over 20 years, with a key role across all strategic decisions during that time, from the rollout of fibre to the creation and development of JT’s recently sold IoT business. The Board concluded that Daragh’s experience and deep understanding of the business made him the ideal person to lead the company into its next phase of development.

Chairman of the JT Group, Phil Male, commented: “JT has a proud tradition of developing its people, and it is with great pleasure that we have appointed Daragh to the role of Chief Executive Officer.

“He has an exceptional track record of service to JT and understands the business and the ambitious five-year strategy recently approved by the Board and our shareholder. We ran a thorough process, overseen by the Jersey Appointments Commission, and I am delighted that we are now able to announce Daragh’s successful appointment. He thoroughly deserves this opportunity and I am certain that our people, our customers and our stakeholders will join me in congratulating him.

“I would also like to thank John Diamond for his hard work as Interim CEO – his calm and incisive leadership has been a real asset to all at JT.”

Daragh McDermott added: “It is a huge privilege to step up to the position of CEO and to continue working with the fantastic team here in JT to take full advantage of the opportunities that lie ahead, as well as manage some significant challenges that are coming down the line. Central to this will be putting customers interests’ at the very heart of what we do, while continuing to invest heavily in the Channel Islands’ critical national infrastructure and rebuilding and growing our international portfolio. Our ambitious investment plans for the next five years will see JT invest in excess of £100m in our networks and I want to ensure this is done in a way that benefits both the wider economies that we serve and every single customer that will be making use of the reliable and robust world-class networks that we operate.”



JT awarded for commitment to innovation

JT awarded for commitment to innovation

Channel Islands telecom company JT has been named on a national stage as Innovation Partner of the Year by Mitel, a global market leader in business communications services.

JT was chosen as Innovation Partner of the Year ahead of many other UK & Ireland leading businesses after not only setting up its own state-of-the-art Mitel Contact centre but also for completing a world-class, multi-dimensional and complex migration process of IT systems for the Government of Guernsey. The accolade has further strengthened JT’s reputation as a leading telecoms company, achieving the ultimate recognition within Mitel’s award-winning partner programme.

JT achieved Mitel’s highest level of accreditation two years ago, when it was awarded Platinum Partner status, a partner level that is only given to a select few. JT is the only technology company in the Channel Islands that has been granted that status.

Rob King, IT and Facilities Manager, Healthspan, said: “We take 3,000 calls a day, and there was absolutely no downtime in terms of those phones ringing from one day being in the office to the next when those agents were working from home. We had the backup of JT’s people to help us and be on hand at that changeover to answer any questions. Most of our staff are still working from home and want to continue to do so and I think if the technology or functionality wasn’t right there certainly wouldn’t be that high percentage of staff wanting to do that.”

JT also worked with Mitel to update the Government of Jersey’s communications systems and enabled leading online supplements business, Healthspan, to move its call centre agents from the office to their homes without interruption to their services.

Daragh McDermott, Managing Director, JT Channel Islands, said: “Thanks to the ongoing partnership with Mitel, JT continues to push ahead with innovative products, providing exceptional services to business customers all over the world. That comes with hard work and commitment from our team who work closely with our partners at Mitel to provide a high level of service to our customers. Mitel rightly demand exacting standards and to go beyond those is an amazing achievement.”

Nick Riggott, Country Sales Director from Mitel, added: “JT have always represented a true partnership with Mitel, and this award is testimony to the collaboration, creativity and engagement we share. It’s one thing to develop world class enterprise communication solutions, but it’s another thing to really make them come to life. JT have delivered solutions from the broad scope of the Mitel portfolio, providing quality, secure and reliable solutions for their customers without compromise in any way.”



Employee Recognition goes digital with JT All-stars

JT has launched a new digital initiative that gives their people the opportunity to recognise and reward team members across all locations and in real-time for delivering on the company’s strengths.

With a passion for people and a drive for digital innovation, JT set about creating an easy to use, digital platform, that was managed by their own people, and was simple and engaging.

The new JT All-Stars recognition platform gives everyone the ability to thank their peers, colleagues and co-workers, and also gives Managers the option to allocate points that can be redeemed from an extensive range of prizes.

Having launched the scheme less than a month ago, already over 85% of JT’s 586 strong global team have activated their accounts, with over 1,000 peer recognitions being made.

This latest scheme is just one of a few digital initiatives being launched by JT resulting directly from listening to employee feedback. It’s part of the company’s innovative culture and drive to building an inclusive working environment, where people are encouraged to have a voice, so everyone feels valued and heard. So now, when a co-worker does something great, they can share that moment with the whole team or business by sending them a recognition in real time.

Laura Belo, JT’s Head of HR, said: “We’re so proud of our people and everything we achieve together, but what’s really special is seeing people taking the time to thank and reward each other. This new platform not only puts our people first it empowers them to create positive business outcomes and sustainable performance. Simple acts of kindness can go a long way and we’re thrilled with both the adoption rate and feedback from our people so far.”



Telecoms & postal services to be made free to support Ukraine

JT and Jersey Post are working together to support Islanders who have relatives and friends in Ukraine.

As of 1st March 2022, all fixed and mobile calls and SMS messages from the Channel Islands to numbers in Ukraine will be free.

Meanwhile, Jersey Post will waive postage charges for mail addressed to Ukraine from today.

Pip Carpenter, Head of Consumer Market at JT, said: “We have all seen the deeply disturbing images and news coming from Ukraine and our hearts go out to the people caught up in this tragedy. We want to do what we can to help and, working with Jersey Post and others, we hope by making phone calls free will support those who are trying to contact and stay in touch with friends and loved ones.”

David McGrath, Group Marketing Director from Jersey Post, said: “As both JT and ourselves are in a position to help, we started working on how to make this happen over the weekend. Keeping in touch with people at moments like this are vital, and we will do all we can to help those caught up in these tragic events.”

Mail should be hand-delivered to both Broad Street Post Office and Rue des Pres Post Office for processing by Jersey Post.



JT partners with Sky Mobile to protect customers from fraud

JT partners with Sky Mobile to protect customers from fraud

JT has partnered with Sky Mobile, voted Uswitch Best Pay Monthly and Best Value Pay Monthly network, to provide additional security for its millions of customers when carrying out financial transactions on their mobile device.

By partnering with JT’s Fraud Protection Services (FPS) Sky Mobile can help UK Banks’ fraud detection systems to query valuable network information, providing an extra level of security to Sky Mobile’s customers against SIM swap fraud. Criminals use SIM swap fraud to gain access to bank accounts by hijacking one time pass codes sent to mobile phones.

Once triggered by the bank, JT’s system, in conjunction with Sky Mobile, can carry out a seamless background check to verify whether the SIM has been swapped on the customer’s phone, a key indicator of potential fraud and prevents criminals from stealing customers’ identities.

By working with mobile and virtual network operators globally, JT’s Fraud Protection Services provides the broadest coverage possible to prevent criminals from stealing customers’ identities. The service is already widely used by banks and businesses throughout the UK and around the world, providing additional security and peace of mind.

Clare Messenger, Head of Fraud Protection Services at JT, said: “SIM Swap Fraud is on the rise around the world and on average a customer loses £2,500 when a successful fraud is carried out. JT’s Fraud Protection Services provide an enhanced level of security when customers are making payments or using other sensitive information. What’s different about JT’s FPS platform is that it takes away the complexity of using multiple arrangements with mobile operators to create a single system to quickly verify transactions. We are delighted that our innovative services have been trusted by a leading brand like Sky Mobile to provide that extra confidence that their customers are protected against this type of fraud.”

Paul Taylor, Managing Director, JT International said: “The pandemic transformed our world in so many ways and one of those was increasing our reliance on using mobile phones to access the internet as part of our everyday lives. Fraudsters saw opportunities to use sophisticated techniques to target system vulnerabilities and we at JT International have been working hard to provide the necessary extra layers of protection to identify and prevent potential fraud.”

Paul Sweeney, Managing Director, Sky Mobile said: “With SIM swap fraud on the rise, it’s important to us that Sky Mobile customers are kept safe, which is why we’ve partnered with JT FPS to provide them with an additional level of protection and peace of mind.”



JT partnership with leading tech company helps with global supply issues

JT is doing its bit for the planet while also providing its business clients with a solution to the ongoing global supply chain problems and shortage of components thanks to their Cisco Premier Partner status.

Businesses that are facing difficulty replacing equipment such as phones, routers and security products are being offered re-manufactured digital equipment by JT through its Cisco Refresh service. Re-manufactured equipment saves resources and reduces waste by breathing new life into old or used products.

As part of JT’s commitment to addressing increasing environmental pressures in its 10-year Sustainability Strategy, the company is working with its partner Cisco, one of the world’s leading suppliers and manufacturers of digital services and equipment, to repurpose and reuse legacy kit under their circular economy pillar.

Katie Corbett, Director of Enterprise and Business Services, said: “Many islanders will know how hard it can be at times to buy items such as games consoles due to a global shortage of components, such as computer chips. It’s the same for businesses trying to upgrade or replace essential equipment. The solution we’re offering means our customers can avoid supply chain disruptions whilst also being able to buy sustainable products that have a low carbon footprint. Business customers get the same warranty protection and support that they would with brand new products, but it gives us the opportunity to service them faster, in a more  sustainable and cost effective way. The feedback so far has been fantastic and we’re excited to help and support more businesses in the same way going into 2022.”

Find out more here: business.jtglobal.com/cisco-refresh/