Former BT Executive added to the JT Board

A former BT executive who helped the organisation achieve a world number one ranking for customer services has been appointed as a Non-Executive Director of JT.

Angus Flett is the CEO of Smart Data Communications Company, he has an extensive background in telecoms, including roles in product management, marketing and service operations. He held a senior role at Vodaphone, where he was Senior Vice President for Global Enterprise Products.

While at BT, Angus was the Managing Director of Customer Service and Customer Relationship Management, where he was instrumental in BT’s world number one ranking for agent technical expertise and number two for agent responsiveness. He was also responsible for BT’s Internet Service Provider division which was the fifth largest white-label ISP in the UK, providing services to EE, Vodaphone, Post Office and SSE.

Angus Flett said: “JT’s reputation among much larger businesses in the UK and overseas is already excellent and that reputation is growing rapidly. It is a forward-looking company that is doing remarkable things in the Channel Islands and around the world. That’s why I wanted to join the JT Board, and I’m delighted to be working with such a creative, ambitious and diverse company. What impresses me more though is how well embedded JT is in its community. This was demonstrated this year when it won Silver at the UK Customer Experience Awards, beating BT in its category, I might add. Listening to customers and acting on their feedback to develop products and services shows JT is a company that is moving forward and taking its core customers with them.”

JT Chairman, Phil Male, said: “We are really fortunate that we are able to attract people with such a broad level of experience in senior management as Angus. His leadership at some of the world’s most well know telecoms companies will be a huge asset to the JT Board and will no doubt help with our long-term vision for growth and sustainability both in the Channel Islands and internationally. The business world is facing uncertainty at the moment, but this appointment will further strengthen the ability of the Board to oversee JT’s operations and services.”

Graeme Millar, CEO JT Group, said: “We’re delighted to welcome someone of Angus’s calibre to JT. His expertise and experience will greatly bolster JT’s long-term plans and strategies. It is also hugely beneficial that he comes from a background of customer service and customer relationship management, an area that is very important to us and our people as we continue to provide and receive positive customer experience feedback, which is crucial to the success of our business.”



JT vehicles to go all electric within next few years

JT has become the latest large company to begin replacing its vehicle fleet with zero emission alternatives. Ten years ago, it was hard to imagine being able to drive more than a few miles in an electric vehicle, on a single charge – today it is very different and with an ever-growing network of charging facilities, more and more Channel Islands businesses are making the transition from fossil-fuel to low carbon electric transport.

JT have begun their transition by purchasing ten Nissan electric vehicles, starting by replacing the oldest of JT’s fleet of Suzuki vans, supporting their goal of achieving Carbon Neutrality by 2030.

Tom Noel, Director of Corporate Affairs and Sustainability, said: “JT has one of the largest commercial fleets in Jersey, with almost 100 cars used daily by our engineers. Our aim is to not only replace all petrol and diesel vehicles but to reduce the number of vehicles on our roads, supporting that with charging points in key locations. As a business that has placed sustainability at the heart of everything we do, we’ve made initiatives like this a key priority of our Sustainability Strategy over the next decade.”

The EV’s may be new to JT but all have been bought at auctions having previously been used by councils in Scotland in keeping with JT’s policy to reuse, reduce and recycle wherever possible.

JT’s people are key participants and drivers of JT’s sustainability programme with many of their ideas now being adopted companywide, including going 100% paperless for note taking by using Rocketbook Fusion notebooks, re-usable water bottles, a solar panelled building and an employee voucher scheme for e-bikes.

‘Moments of global crisis often lead to historical change and the recovery from the pandemic presents a huge opportunity for Governments, businesses and individuals to put action on climate at the heart of their efforts,” said Tom.



JT launch secure business service after successful hospital trial

JT has announced the launch of its latest service to Channel Island business customers following a successful trial which took place during lockdown, enabling key hospital teams to continue their essential work from home.

JT’s new SD-WAN – Software-Defined Wide Area Network – allowed Jersey’s radiologists to carry out valuable everyday activities securely from their homes, when restrictions meant they couldn’t go to work. This included reviewing scans and x-rays to advise the team at the hospital over the secure link, without patient confidentiality or safety being compromised.

At the start of the COVID-19 crisis, the Government of Jersey’s Digital Health Team asked JT to help find a solution for team members to work from home to ensure patient diagnosis wasn’t hindered. The SD-WAN solution was adapted so that six Consultant Radiologists had secure and fast network access by simply plugging the devices into their home broadband routers.

Daragh McDermott, Managing Director JT, Channel Islands said: “We were in the final phase of our SD-WAN project when the Government asked if we could help essential care workers who, because of COVID-19, were struggling with real emergencies. Although the radiologists were using a dedicated secure connection to their corporate network and systems, the speed with which they needed to communicate became critical. Ordinarily, SD-WAN would be used to connect remote offices to company HQs, but the JT solution is flexible enough to deploy in their homes. All they had to do was plug them in and the SD-WAN box did the rest, creating a fast, super secure network over broadband.”

SD-WAN provides a faster and more versatile network than conventional systems and incorporates a next generation firewall to prevent cyberattacks. Using Cloud based technologies allows our customers to save time and money.

The success of the trial can be illustrated by the fact that the surgeons at the General Hospital were able to receive live information direct from a radiologist while they were in theatre.

Dr Chris Hare, Consultant Cardiologist, Jersey General Hospital, said: “I spent a full weekend on-call deliberately reporting all emergency scans from home. There were quite a few and they were complex. With JT’s SD-WAN, it was possible to review scans while patients were still on the table enabling rapid decisions about whether more was needed to be done or if they could return to their ward. With the system we had in place previously I would never have even considered attempting this, they were too slow, making it quicker for me to drive to work. But this new solution from JT is a gamechanger.”

To find out more and JT’s new SD-WAN service visit www.jtglobal.com/sd-wan



Wi-Fi performance taken to the next level with new JT Plume® partnership

JT has teamed up with one of the leading names in Smart Home services; Plume, to provide Channel Islanders next generation Wi-Fi and new levels of control over the connectivity within their homes.

Hyperfast connectivity to the door isn’t enough anymore, customers want reliable and robust Wi-Fi, online support and a range of Smart Home services which is why we’ve worked with Plume to launch JT Total Wi-Fi.

JT already delivers speeds of up to 1Gbps direct to every property with a broadband connection, this new solution unleashes the full potential of Wi-Fi coverage within those properties. By being cloud-based, Plume’s technology uses artificial intelligence to constantly optimise and improve the overall Wi-Fi experience in the home —which is increasingly important as the number of smart devices in any typical home grows.

Daragh McDermott, Managing Director JT Channel Islands, said: “Our primary focus over the past decade has been to roll out a full fibre to the home network island wide in Jersey. Now completed, the JT network is today recognised as one of the fastest in the world, delivering guaranteed speeds to customers doors.

Our aim now is to provide leading-edge solutions to help customers maximise the potential of the network and the quality of their experience within the home itself. Our purchase of Zero1 was part of that long-term strategy, with the next step being the launch of our partnership with the world recognised leader in home Wi-Fi coverage: Plume’’.

Wi-Fi inside the home is a far more complex technology than most people realise. Performance issues aren’t always straightforward to diagnose due to the way Wi-Fi signals move internally; everything from building materials like steel, granite, insulation to domestic appliances and electronics can block and disrupt Wi-Fi signals in a user’s home. This new JT Total Wi-Fi product will help overcome those barriers ensuring Wi-Fi is evenly and seamlessly distributed throughout the home, as well as providing a raft of features like diagnostics reports, checks, parental protection and control.

Our customer trials have highlighted the reality and practicality of shared spaces — particularly for those who work from home and will continue to do so partially or exclusively moving forward. ‘’User feedback has been really positive’’ said Daragh ‘’For the past few months we’ve been working with customers and our own people to test the product, using a range of large and small homes that had many to a few occupants and varied in the quantity of equipment within. The results have shown consistent internet speeds delivered throughout the home, providing the robust framework required to enable homes to integrate real and virtual activities without Wi-Fi ‘black spots’. Triallists were especially impressed with how simple it was to set-up and manage.

Tyson Marian, Chief Commercial Officer at Plume, said: “In JT, we found a partner that shares our aim of providing best-in-class connectivity with rich, smart home services and user experiences. It’s not only that JT’s full-fibre network provides some of the best results anywhere, but it’s also that they’ll ensure that service is delivered consistently. With the combination of our technologies, experience, and desire to get the best out of networks, JT and Plume will be hard to beat.”



JT shortlisted for Connected Britain Award

JT has been shortlisted in the ‘Internet of Things’ (IoT) category in this year’s Connected Britain Awards.

It has joined the likes of Sky, Cisco and Westminster City Council on the list of finalists at the prestigious telecoms industry awards, with the winners to be announced – virtually – between the 23rd and 25th September.

Supported by more than 600 roaming agreements across the world, JT can offer multiple network access through a single SIM card, which provides robust, secure and ‘always on’ connectivity.

JT’s award entry focussed on the Nomad IoT Management Platform, which allows our customers to reduce their operating costs by enabling them to monitor and control large numbers of SIMs quickly and efficiently.

A ‘rich’ set of features – such as device location, geofencing and data consumption monitoring – can be accessed via API or UI to orchestrate provisioning, billing and support across multiple operators through a single interface.

In 2020 JT launched its first ‘embedded-SIM’ (eSIM) proposition. eSIM allows customers to easily change their network providers ‘over the air,’ eliminating the ‘lock-in’ effects of traditional SIMs.

Barna Kutvolgyi, MD of JT International, commented: “The Internet of Things is now a truly global phenomenon, with applications across the healthcare, mobility, automotive and infrastructure sectors, all of which are now supported by JT’s solutions.

“We have built an excellent reputation as a global supplier of connectivity, building on our large portfolio of roaming and wholesale agreements which the JT team developed as a way of keeping travellers and any devices connected around the world.

“I’m delighted that the hard work and success of JT’s team has been recognised with this short-listing by such a prestigious scheme as Connected Britain.”



Autism Jersey golf day 2020

Autism Jersey golf day raises record amount

Autism Jersey’s annual golf day, sponsored by JT, has been hailed a success after it broke fundraising records whilst navigating between two separate venues to meet health and safety requirements. The popular golf competition raised over £35,000 for the charity, using technology to connect participants and celebrate the day’s results.

The event saw 18 teams of golfers compete at La Moye Golf Club on Friday 21 August with the overall winners being the Brewin Dolphin team, followed closely by a team from Santander in second place. The awards presentation was held at both the La Moye Clubhouse and the Royal Channel Islands Yacht Club in St Aubin using the latest audio-visual technology powered through JT’s full-fibre network to deliver a seamless awards presentation.

Nick Winsor, Chairman of Autism Jersey, said: “We are so thankful for everyone who took part in this event and are delighted to have raised a record-breaking total in such challenging times. Being able to host the prizegiving between two venues actually lays the foundations for many charities to now host their events at multiple locations and we are extremely grateful to JT and Delta Events for their help in making this day a success.”

Last year’s golf day raised £30k, with funds from this year’s event going directly to rehoming the charity at Sans Souci, where they will be able to develop a bespoke multi-million-pound facility to support those on the island on the autism spectrum and their families. JT’s on-going support of this annual event also means the new centre will benefit from the latest technology, ensuring visitors and carers can keep connected via state-of-the-art equipment, made possible by JT’s full-fibre network.

Daragh McDermott, Corporate Affairs Director at JT and a board member of Autism Jersey, said: “We have developed a long-term partnership with Autism Jersey and are honoured to be able to offer our support so that this event could take place when so many others have had to be cancelled. Not only was this an enjoyable social occasion for all involved, but an important chance to lend support and raise money for a very worthwhile cause.”



Katie Corbett JT - Mitel Platinum Partner status

JT meets Mitel’s Platinum Partner status

JT has further strengthened its reputation as a leading telecoms company after receiving the highest level of accreditation from global market leader in enterprise communications, Mitel.

After achieving Gold last year, JT has now been awarded Mitel Platinum Partner status which recognises companies that have achieved the highest standard of sales and technical accreditation in Mitel’s products and solutions. This accolade has only been afforded to a select few, and JT is the only Platinum Partner in the Channel Islands.

Katie Corbett, Director of CI Enterprise and Business Services at JT, said: “We are so pleased that all the hard work and commitment shown by our team, especially over the last few months, has been recognised as we continue to provide a high level of service for our customers. That means making sure we meet the exacting standards set by global businesses like Mitel and to have been recognised for going beyond the point we achieved last year is extremely satisfying.

“With Platinum Partner status, we will continue to offer an enhanced service to our business customers here in the Channel Islands and around the world.”

Mitel is a leading provider of business communications solutions for a range of organisations – from the small, single site offices to the multi-site, large enterprises. They offer customers a wide array of solutions, from simple business communications to sophisticated unified and collaborative communications, whether on-site or in the cloud.

Nigel Tyler, Head of Channel UKI at Mitel, said: “Over the past months, we worked very closely with JT to grow our partnership, with JT showing continued commitment to our range of communications and collaboration solutions and services. They clearly met the criteria and, just over a year after awarding JT the Gold level, we are now delighted to promote the team to the highest status of our partner programme’.



JT marketing and digital expertise in the running for two major awards

JT’s Christmas digital marketing campaign and the way data and insight is used to measure how customers rate their experiences have put JT on the shortlist for two national awards alongside some of the biggest names in the technology world.

The UK Digital Experience Awards has shortlisted JT in two categories – Best ‘Digital Marketing Campaign Initiative’ and Best ‘Use of Analytics and Insight’, alongside global household brands BT and EE.

JT’s ‘Step Into Christmas Together’ campaign which used Snapchat and Augmented Reality technology to create a festive virtual town has earned JT a place as one of five finalists. The campaign brought the highstreets magical appeal of Christmas to customers digitally, resulting in an 86% increase in online sales for the period. JT was also recognised for the changes it has put in place to collect customer experience data, allowing it to drive further improvements and channel more benefits back to its customers. As part of JT’s data analysis, it introduced ‘JT Voice’, an online feedback forum which has seen nearly 1,800 members register in the 12 months since it was launched.

Tamara O’Brien, Group Head of Marketing, Brand and Customer Experience, said: “I am thrilled that our team stands shoulder to shoulder with those in huge international companies like BT and EE. To be shortlisted for these prestigious awards is evidence of the hard work they put in every day, ensuring that the information we gather is used to deliver the very best possible service to our customers.”

This is the 6th year of the UK Digital Experience Awards and the first year in which it will be held entirely online. Judging of the finalists is due to take place on Thursday 16 July.



JT Appoints New Chief Financial Officer

With more than 25 years’ experience working in senior finance roles, Hélène Narcy has been appointed as JT’s Chief Financial Officer, taking a position on the Group Board and the Executive Committee.

Hélène, who started her career in telecommunications, before working for some of the world’s leading financial institutions, takes over from John Kent who is retiring, after serving in the role since 2012.

She joined JT in July 2019 after ten years working for UBS in Jersey and the US, returning to the island after two years in New York. Hélène has also lived and/or worked in France, China and the UAE, in senior management roles and leading financial transformation projects.

Hélène graduated from the prestigious Grande Ecole ESCP, and holds the French accounting Diploma.

She commented: “Leading the finances of a company with JT’s strong global reputation is a challenge I am really looking forward to, and I have been really impressed with the quality and dedication of the whole team at JT.

“Telecommunications is a fast-moving, dynamic sector and providing innovative products and services is so important to all islanders. It is great to be working in this industry again, and to be able to add value to JT’s operations in the Channel Islands, and across the world.”

Graeme Millar, JT’s Chief Executive Officer, said: “I am delighted to welcome Hélène to JT. Her knowledge, skills and experience will really help us to take the business forward, applying the most exacting international financial standards.

“I would also like to thank John Kent, whose vast experience and strategic thinking has played a significant part in the success of the JT story for nearly a decade.

“JT’s purpose is to enable our customers’ connected lives, and Hélène will help us to achieve that throughout challenging times for individuals and businesses, and to play our part in facilitating the Channel Islands’ recovery.”

For more information please click here.



JT publishes 2019/20 Progress Report

St. Helier, Jersey: the JT Group has released its annual update report detailing progress over the last 12 months, as it continues to support its local communities through the Covid-19 pandemic. Over the last eight weeks JT has doubled the minimum broadband speeds (from 500 Mb/s to 1Gb/s) for all fibre customers at no cost, to help them work, and stay connected at home, as well as extending that network to more of those islanders who previously only relied on a landline.

Overall, the Report details a stable financial performance over the last 12 months, with revenue, profits and dividends to JT’s owner, the Government of Jersey, remaining broadly on a par with previous years.
The 2019/20 Progress Report mainly focusses on the last full calendar year before the pandemic changed the way many people across the world are living their lives, and JT has a formal requirement to publish it at this time every year. The Group’s CEO & Chairman, Graeme Millar & Phil Male, have also written a special introduction to the document which sets out how JT has responded to this time of national emergency.

JT Chairman, Phil Male, commented: “We know that our customers and stakeholders have more on their minds at the moment than JT’s performance, however we hope they will find this review of the last twelve months interesting and informative.

“Clearly it mainly focusses on the year before the Covid-19 pandemic, which was another strong one for the Group, as we continued to invest heavily in Channel Island networks. This investment has stood islanders in good stead now so many of us are working from home, and using technology to interact with family, friends and colleagues.

“2019 was also a year when we upped our investment in emerging technologies such as the Internet of Things, Cyber security and 5G. I would like to take this opportunity to thank all the team at JT for their continued hard work and commitment, not least in recent weeks when despite the worrying global health situation, they have worked tirelessly to ensure islanders can stay connected.”

CEO Graeme Millar added: “I’m proud of the way JT has played its part in recent weeks to help its communities deal with the disruption posed by Covid-19. It has been a tough, worrying and uncertain time for many of our customers which is likely to continue for a while yet.

“Our teams and networks have responded very well indeed to the challenge. We have also done what we can to financially support our customers who may be finding it tough, such as by suspending all charges for late payments, or going over broadband usage limits, offering better terms to suppliers and providing local landline calls for free. Throughout this period JT will be calmly focussed on its core role: to make sure the islands, our people, and our businesses, stay connected.”

You can read JT’s Progress Report 2019/20 and Financial Statements by clicking here.