How Mitel’s MiCloud Flex improves team collaboration

How Mitel’s MiCloud Flex improves team collaboration

Grant Stephens
Product Manager - Cloud & Collaboration Services

As technology advances it is revolutionising how we work, live and learn. One of the biggest adoptions over the last two years has been hybrid working. Born out of need, this flexible approach allows employees to split their time between working in the office and working from home and is fast becoming the standard way of working across the globe.

However, this newfound freedom in where and how we work has presented a new series of problems for businesses. How can companies ensure effective communication and collaboration among teams, when their employees are across the country or even the world?

Unified Communications with MiCloud Flex

Unified Communications with MiCloud Flex 

We’re seeing a new surge of technology-driven communication tools allowing you to connect on any device, seamlessly — from messaging applications to video conferencing solutions, and everything in between.

The sheer volume of solutions and tools now available can be truly overwhelming for even the most competent worker or IT team, not to mention managing, logging into and being contactable across multiple platforms.

What is Unified Communications?

Unified Comms facilitates the flow of communication among devices and personnel, by combining or integrating multiple functionalities into one platform, which eases the burden of managing separate tools individually.

By combining or integrating multiple functionalities into one platform, Unified Comms facilitates the flow of communication among devices and personnel, easing the burden of managing these separate tools individually.

Unified Communications traditionally relied on a complicated network of hardware and cables, which was often costly for larger organisations.

How do you overcome this? Take your unified comms into the Cloud with MiCloud Flex.

MiCloud Flex delivers exactly the same capabilities that you would expect from a traditional telephony system, but without the purchase or maintenance costs of the associated hardware. By combining IM, VC and other now essential team communication features — this system provides unbeatable value for large organisational teams.

The benefits of Mitel Flex for large business teams

Built on Google’s Cloud infrastructure — yes, that very same framework that Google uses to service over one billion users a day — MiCloud Flex utilises Voice over the Internet Protocols (VoIP) to transfer calls and deliver information safely and securely.

What does that mean for the average business? In short, teams of any size are now free to choose where and how they work, and MiCloud Flex’s suite of Cloud Voice services will help foster collaboration.

Here’s just some of the ways that MiCloud Flex can help teams work better together:

Caters to multi-office environments

With MiCloud Flex, users are free to enjoy the same communications experience anywhere, at any time, and on any device.

Because all of the Mitel Flex services run from a single app — and information is stored virtually — communication and collaboration remain seamless, regardless of where your team chooses to work from on any particular day. It's as easy to schedule and host a meeting between colleagues from home as it is in the office.

All applications feature the same advanced security protection, helping sensitive data remain safe, even when your team is not on site.

Collaborate smarter

MiCloud Flex boasts an extensive and robust feature set, fulfilling the collaboration requirements that are essential to your business (and even some that you may not have considered).

With Mitel, communication is instant. Whether instant messaging, making calls or organising a team-wide video conference, it’s simply a case of choosing who you wish to speak to and by what means. Visual voicemails, an attendant console and presence-based awareness also contributes to a market-leading Unified Comms solution.

Maximum flexibility and scale

With MiCloud Flex, your organisation receives dedicated hosting via Google’s secure Cloud data centres. This means your company is free to create its own bespoke communications environment, without the complexity or responsibility of managing it yourself.

What’s more, you can have full control over upgrades and maintenance, or opt for a managed service; either way, your communications can grow with your business needs.

Transitioning your teams to Mitel’s MiCloud Flex

JT has been a Mitel Platinum partner since 2020, the only telecoms company in the Channel Islands to have reached their highest accreditation available.

As the leading provider for Mitel MiCloud Flex, JT has proven experience delivering communication solutions for varied business sizes, bespoke to a variety of requirements. Also supplying, where required, a suite of intelligent Mitel video and audio hardware, we can ensure a complete, collaborative experience in and out of the office for your teams.

For a demonstration of Mitel Flex’s capabilities, or to get started using the service, contact the JT Enterprise Team today.

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