Year: 2020

Webex Calling is a cloud PBX system. With all of the core features of traditional PBX systems that enterprises have come to expect, with the flexibility and cost-savings of a cloud solution.

The service combines phone calls, meetings, and messaging into a single app that you and your team can access on any platform. This allows companies to stay connected to each other as well as their customers, even in the face of disruptive market events.

Webex Calling was designed with a cloud-first mentality and comes with the modern collaborative features your team needs to work better together — from any number of locations.

Webex Calling: key benefits and features

1. Everything you've come to expect from a traditional PBX

Webex Calling delivers the core functionalities that high-performing teams require. Phone calls, DID, call routing and forwarding, call recording, receptionist support, extension numbers, and more are all included.

In this way, Webex Calling gives you the versatility of the cloud without any compromise.

Companies that use Webex Calling also save money when they make the switch. That's because you get all of the features of a PBX system with none of the in-person maintenance expense.

2. Cloud-based communication

Of course, Webex Calling is also packed with plenty of exciting features that aren't possible with a traditional PBX. By working through the cloud, your team will be able to make and receive calls at the office, from home, and on the move — anywhere they have an internet connection. You can also hand-off between different devices and gain access to advanced analytics and reporting.

In a world that’s rapidly moving to more flexible work structures, cloud-based communication is a necessity. It makes out-of-office communication simple, professional, and secure — all for an affordable price.

3. Enhanced mobile experience

Webex Calling's dedicated mobile design empowers a streamlined and reliable mobile experience that your team will love.

The app is incredibly simple to use and available on every platform (smartphone, tablet, and desktop). This makes it easy for your team to stay in touch, reduces the strain on your IT department, and simplifies the migration process.

On top of having an excellent mobile experience, Webex Calling features over 150 integrations. Make use of bots and third-party apps with Webex Calling, and totally customise the service to your business's needs — integrating other day-to-day apps your teams use.

4. Next-generation end-to-end Cisco security

Securing your services in a work-from-home environment is extremely difficult — that’s something many companies have had to learn the hard way. Everyone is working in different regions, from different devices, and on different internet access points. Not to mention that when employees are using their personal hardware for work, your data is at risk of being stolen with their device.

That's why Cisco has incorporated its next-generation security into Webex Calling. This security is end-to-end, so every component of your PBX network is protected every step of the way. You can mitigate and deter security threats without needing to upgrade the hardware your employees have at home.

5. A unified application

When you get Webex Calling, you get:

 A fully-functional PBX system
 Video and phone conferencing tools
 Support for a virtual receptionist
 And solutions for team collaboration

What you don't get is several disjointed, single-feature apps that clutter your employees' devices and overcomplicate your workflow.

Instead, everything Webex Calling has to offer is available through a single app. This unification saves you (and your colleagues) from learning a different interface for each different task. You won't be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex.

6. Exceptional control over your telecommunications

Management is a major challenge for companies switching to a remote work structure (even part-time or for part of the team). Keeping up with schedules, your employees' tasks and progress, and addressing issues promptly are all made more difficult when your team is no longer in a centralised location.

To help with this, Webex Calling offers a high level of control over your telecommunications through the Webex app. Administrators have a unique portal where they can quickly access an overview of your teams, analyse performances, and help team members when they run into problems.

Additionally, Webex Calling has procedures in place that make your switch to Webex Calling seamless. Its commercial license offers UCM and hybrid deployment options for whatever environment you happen to be shifting from and to.

7. Built for enterprise performance

Cisco's Webex Calling is globally available — and that has to be one of its biggest selling points. This not only allows your team to travel nearly anywhere and still be able to work, but it also changes the boundaries of who you can hire.

Webex Calling is ultra-reliable, too. It offers geo-redundancy, which means your data is stored and backed up to separate physical locations. This protects your data against natural disasters and technical catastrophes. Meaning Webex Calling can play a pivotal role in your Business Continuity strategy moving forward.

Bonus Benefit

Webex Calling can be taken on as a bundle alongside Teams and Meetings to bring even more capabilities to your Webex suite and rid your teams of more disparate communications and working tools. As a bundle, you can perfect your business's unified communications strategy and streamline application usage all while making the experience better for your teams.

Employees no longer expect to be beholden to an office. They want to be able to communicate with clients and colleagues on-the-go, wherever they are. Free to send information instantly and hold meetings virtually.

The problem is, simply calling (landlines and even standard mobile calling), don’t translate to a flexible working environment. Managing inbound calls, diverting them to the right recipient and maintaining voicemail protocols necessitates a network of expensive and interconnected hardware. Or at least it used to.

Thankfully, the last five years have delivered exponential improvements in the technology, reliability and security of remotely managed communications solutions — thanks primarily to the advent of virtual, cloud-based phone systems like Webex Calling.

Introducing Webex Calling

VoIP — or Voice over Internet Protocol — has untethered business communication.

By migrating this vastly complicated network of landlines and hardware to the cloud, organisations are now able to connect and communicate remotely. Today, they need nothing more than a stable internet connection, with a compatible device and app.

CISCO’s Webex Calling represents the latest advancement in that technology.

Webex Calling facilitates calls, messages and meetings to keep teams connected and productive. Wherever and however they may be working, employees can conduct all their meetings, check-ins, and catch-ups via one single app.

What are the benefits of Webex Calling?

Scalability

Webex Calling has been designed to be scalable from as little as 10 users to any size.

Feature-rich and yet affordable, Webex Calling combines functionality and agility to deliver a complete solution for businesses and enterprises of all sizes seeking to unlock greater efficiencies and connectivity.

For example, in-built voice recording capabilities maintain compatibility with industry-specific regulations. While virtual conferencing tools not only deliver utility in the form of internal meetups but also present a way to personalise customer service operations — helping to differentiate a business’ offering from that of its competitors.

Fully-functioning Cloud PBX

A PBX service routes all incoming and outgoing calls, essentially fulfilling the job of a business’s telephone operator or receptionist.

With Webex Calling, this PBX service is delivered virtually and entirely over the cloud — operating seamlessly via the Webex app, available to all registered employees.

Once installed, staff members can make and receive business calls on their smartphones, desktops, laptops and tablets, with outgoing calls displayed as the company’s landline.

This enables your entire team to work remotely, as and when required, while maintaining their on-site numbers, maintaining consistency for team members and customers alike.

One app, all devices

With the Webex Calling app, on-site desk phones can be synchronised with your staff’s personal devices. Meaning when their desk phone rings, so too do their other screens of choice.

Compatible across the full suite of Android, iOS, Windows and Mac, members can utilise their preferred device depending on situation and location, without suffering from any difference in service quality.

Not only does this facilitate flexible communication on-the-go, but it also minimises reliance on expensive hardware.

Affordable licensing, lower overheads

Designed with all sized enterprises in mind, Webex Calling represents one of the most cost-effective solutions on the market.

Where previously the costs of a VoIP may have been too much for many SMEs to justify, Webex Calling is covered by CISCO’s Flex Plan software subscription. Businesses can simply license the quantity of named users and common area devices they need for a low monthly fee, with the flexibility to mix and match services as required.

What’s more, Webex’s licensing plan can scale alongside your organisation. When 250 users are exceeded, simply sign up to an enterprise agreement to help reduce costs further.

Bonus Benefit

Webex Calling can be taken on as a bundle alongside Teams and Meetings to bring even more capabilities to your Webex suite and rid your teams of more disparate communications and working tools. As a bundle, you can perfect your business's unified communications strategy and streamline application usage all while making the experience better for your teams.

Is Webex Calling right for me?

Optimised for any sized business, Webex Calling delivers a sophisticated and reliable solution for growing and large teams. The flexible pricing and rich feature-set deliver ample capabilities for firms looking to upgrade their remote communication solution, today and in coming months or years.

While other market-leading alternatives offer similar, robust capabilities, they remain targeted at larger organisations, and therefore don’t necessarily scale-down and translate as well for smaller firms.

With simplified purchasing options, enhanced deployment flexibility, and the widest array of collaboration tools in the industry, Webex delivers the tools to answer the remote or multi-office needs of your teams.

The remote working revolution is here.

While flexible working is often credited with great swathes of benefits — from attracting top talent to improving employee wellbeing — it also presents fresh challenges for businesses. Not least in the form of maintaining effective collaboration and communication.

Teams that are used to working closely together in an office environment can often struggle to replicate this connection online. When this happens, collaboration and productivity can invariably suffer.

Webex Calling helps mitigate these issues and keeps your teams connected to each other and to your customers, regardless of where they choose to work from.

What is Webex Calling?

Cisco Webex represents the latest advancement in remotely-managed communication technology.  A virtual, cloud-based phone system, Webex Calling enables employees to work and communicate how and when they want — no longer confined by traditional desk phones or second work mobiles.

Because it utilises cloud technologies, Webex Calling is able to deliver the full breadth of capabilities you would expect from a traditional PBX service, only without the need for a complex network of expensive hardware and cables.

Likewise, by migrating this network to the cloud — and harnessing the latest advancements in Voice over the Internet (VoIP) protocols — Webex Calling facilitates instant communication, from anywhere in the world.

How Webex Calling can meet your remote working needs

Remote working demands novel changes from organisations. From video conferencing to instant messaging and everything in between, getting to grips with the reality of communicating and collaborating online can be a challenge for even the most tech-savvy employee.

Thanks to its unified approach, Webex Calling can help make this transition that little bit easier.

One application, all of your tools

Webex Calling enables staff members to make and receive calls, send messages, and conduct virtual meetings, all from a single app that team members can download to their preferred device — be it desktop, mobile or tablet.

By integrating these multiple functions into one app, team members have the freedom to communicate in the manner that suits them most depending on the task or time, without having to navigate multiple platforms or interfaces.

Not only does this facilitate flexible communication on-the-go, it also minimises reliance on expensive hardware and helps get team-wide buy-in for new remote ways of working.

Collaboration tools built-in

Webex Calling doesn’t just facilitate communication, it fosters collaboration. After all, sometimes it’s easier to demonstrate by showing.

That’s why with the Webex Calling app, users are able to upload and share files with each other, comment and discuss, and even annotate each other's work. There’s also the option to whiteboard as a team. Users are able to create a shared whiteboard and draw out their ideas collaboratively. Changes save automatically and any invited user can edit and add to the whiteboard.

Integration as standard

Webex Calling integrates seamlessly with the majority of industry-leading apps, meaning your teams can collaborate without interrupting their workflow.

By integrating Webex Calling into the productivity apps that you work with every day, your team can schedule, host and join video conferences right from within these apps themselves.

Alternatively, thanks to Webex Teams integrations and bots, those apps can be pulled through into your Webex Calling workflow, allowing your team to access everything from one single place.