Using your personal information
By signing up to JT’s newsletter you are consenting to us using this information to provide you with service(s) or marketing promotions from our JT Group of companies. If we need to handle personal information about you this will be processed in accordance with the Data Protection (Jersey) Law 2018 / Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found at www.jtglobal.com/GDPR. Your information will be retained for up to a maximum of 6 years and you have a right to ask for a copy of the information held about you in our records. If you require us to correct any inaccuracies please email customer.services@jtglobal.com

Skip to content
  • Enterprise
  • Personal
  • Shop
  • International
Get Help My Account
Service Announcements
  • Enterprise
    • All Solutions
    • Network
    • Managed Services
    • Voice Services
    • Cloud
    • Mobile
    • Cybersecurity
    • eGaming
    • Small Business
    • Home Office Equipment
    • Help
  • Personal
    • Pay Monthly
    • Pay As You Go
    • JT One
    • Broadband
    • Roaming
    • JT Apps
    • 5G
    • Help & Support (Personal)
  • Shop
    • Phones
    • Tablets
    • Gaming
    • Speakers & Headphones
    • Security, Wi-Fi & Landline
    • Smart Watches & Accessories
  • International
    • Mobile Intelligence
    • Messaging
    • Roaming Solutions
    • Support (International)
  • Get help
 My Account  Announcements
Generic filters
Exact matches only
X
  • Help and Support

    Help & Support

    Find helpful resources and answers
    to your frequently asked questions.
Home > Help and Support

< BACK TO HOME

Help and Support

Contact us

Contact Us

Report a fault

Report a Fault

Frequently
Asked Questions

Frequently Asked Questions

JT Billing
Manager

Billing Manager

Pricing guides

Pricing Guides

Resources

Resources

Residential Services

If your business has residential services and you need help using your services or managing your account, please fill out this form and a member of our Residential Support team will get in touch as quickly as possible



< BACK TO HOME

Company Info

  • About Us
  • Our People
  • Our History
  • Our Partners
  • JT Community Giving
  • Sustainability
  • Customer Promise
  • Latest News
  • Careers
  • Customer Satisfaction Results
  • Case Studies

More Sites

  • JT Group
  • JT Shop Online
  • JT International

Help and Support

  • JT Billing Manager
  • JT Enterprise Blog
  • Resources
  • Report a fault
  • FAQs
  • Pricing Guides
  • Contact us
  • Service Announcements
  • Press Enquiry

Follow us

  • LinkedIn
  •  Twitter
  • Facebook
  • Facebook JT Help
  • Instagram
  • Sign up for latest news
  • JT Voice

Company Info

  • About Us
  • Our People
  • Our History
  • Our Partners
  • JT Community Giving
  • Sustainability
  • Customer Promise
  • Latest News
  • Careers
  • Customer Satisfaction Results
  • Case Studies

More Sites

  • JT Group
  • JT Shop Online
  • JT International

Help and Support

  • JT Billing Manager
  • JT Enterprise Blog
  • Resources
  • Report a fault
  • FAQs
  • Pricing Guides
  • Contact us
  • Service Announcements
  • Press Enquiry

Follow us

  • LinkedIn
  •  Twitter
  • Facebook
  • Facebook JT Help
  • Instagram
  • Sign up for latest news
  • JT Voice
Terms and conditions  |   Privacy policy  |   Anti-Modern Slavery Statement  |   Anti-Bribery Statement  |   Responsible disclosure  |   Supplier Code of Ethical Purchasing  |   Wholesale Portal  |   LC37

JT (Jersey) Ltd  |  JT (Guernsey) Ltd  |  © JT Group Limited
JT (Guernsey) Limited is licensed by the Guernsey Financial Services Commission pursuant to the Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022.