Pricing Guides

Private Circuit Tariffs

On-Island Tariffs

Service Description Connection Charge Annual Rental
2Mbit/s Megaline Circuit £2,625.00 £3,568.32
34Mbit/s Megaline Circuit £4,620.00 £39,270.00
45Mbit/s Megaline Circuit £4,620.00 £39,270.00
155Mbit/s Megaline Circuit Subject to quotation Subject to quotation

All prices include GST.

Fibre Link Circuits – On Island

Service Description Connection Charge Annual Rental
Fibre Link 10/16 £2,625.00 £5,544.00
Fibre Link 100 £2,625.00 £12,5799.84
Fibre Link 1000 £3,150.00 £17,418.24
Ethernet 10Gb £5,250.00 £64,050.00
Fibre Channel 8Gb £5,250.00 £64,050.00
Fibre Channel 1.25 Gbit/s £3,150.00 £17,418.57
Fibre Channel 2 Gbit/s £3,150.00 £27,858.60
Fibre Channel 4 Gbit/s £7,035.00 £40,370.40

All prices include GST.

Link Loss Forwarding is available on Ethernet circuits as a chargeable upgrade to the connection fee of standard service.

Landline Plans — JT Premier Tariffs (Jersey)

Our Premier and PremierPlus packages are designed to drive down costs for high volume business callers. So the more calls you make to national, international and mobile numbers from your fixed line, the more you save. And we’re constantly revising both JT Premier tariffs to make sure you’re getting the very best value for money.

Premier Scheme

The minimum monthly spend on a JT Premier tariff is £100. For that, you get a 30% discount on all local calls, with national, international and mobile discounts increasing the more you use the service.

Monthly Spend Local Call Discount National Call Discount International Call Discount Mobile Call Discount
£0 – £99 0% 0% 0% 0%
£100 – £499 30% 10% 12% 10%
£500 – £1499 30% 32% 36% 36%
£1500 – £2999 30% 34% 38% 38%
£3000 – £4999 30% 36% 40% 40%
£5000 – £6499 30% 38% 42% 42%
£6500 – £8499 30% 40% 44% 44%
£8500 – £10499 30% 42% 46% 46%
£10,500 30% 44% 48% 48%

Usage charges for calls, texts and data exclude GST which is added at the time of billing.

PremierPlus Scheme

The minimum monthly spend on the JT PremierPlus tariff is £500, with national, international and mobile discounts.

Monthly spend Local Call
Discount
National Call Discount International Call Discount Mobile Call Discount
£100 – £499 0% 0% 0% 0%
£500 – £3500 60% 52% 52% 52%
£3501 – £7499 60% 56% 56% 56%
£7,500 – £9,999 60% 58% 58% 58%
£10,000+ 60% 60% 65% 60%

Usage charges for calls, texts and data exclude GST which is added at the time of billing.

For more information on our Premier tariffs, call the Business Solutions team on 01534 882345

For International Premium Rate call charges, click here.

Landline plans — Coreline Tariffs (Jersey)

Choose the JT Coreline (Jersey) plan that’s right for you.

How do you use your landline?

If your telephony needs range only from simple customer queries to supplier calls, try our entry-level plan, JT Coreline.

But if you make a lot of international calls, then JT Coreline International 15* is probably more your thing; 15 of the most popular overseas call destinations for just 5p per minute, any time.

Plan Monthly Rental (price plan)
JT Coreline £13
JT Coreline International 15 £14.68

Monthly price plans include GST.

*Countries included in the JT Coreline International 15 plan are Portugal, Ireland, Spain, Germany, New Zealand, Madeira, Australia, South Africa, Belgium, Italy, Poland, USA, Canada, Netherlands & France.

Now calling mobiles does not have to be expensive.

You can’t always reach customers and suppliers on their landline. We understand that which is why we’ve come up with three new JT Coreline bundles to add to your JT Coreline or JT Coreline International 15 plan.

JT Coreline Mobile Talk costs just £4.20 per month and gives you 1,000 minutes to local mobile numbers. Or for just £10.50 per month, JT Coreline Super Talk offers 2,000 minutes to all local mobiles and landlines.

Alternatively, if you have customers in the UK why not add JT Coreline National Talk bundle and enjoy 1,000 minutes to UK landline and mobile numbers for just £5.25 per month.

Then add a Talk bundle
Mobile Talk £4.20 1,000 minutes to all local numbers
National Talk £5.25 1,000 minutes to UK landline and mobile numbers
Super Talk £10.50 2,000 minutes to all local mobile
and landline numbers

Monthly price plans include GST.

National & International Charge Periods
Daytime, Evening & Weekend
Daytime (D) Mon to Fri, 8 am to 6 pm
Evening (E) Mon to Fri, after 6 pm and before 8 am
Weekend (W) All day Saturday & Sunday

Unless stated otherwise, charges shown below are the per minute rate from a JT telephone line.

Call Charges
Destination Daytime Evening Weekend
Local landline (01534) 2p 2p 2p
Local mobile 2p 2p 2p
Guernsey landline (01481) 3.5p 3.5p 3.5p
Guernsey mobile 2p 2p 2p
UK Fixed Line 4.5p 4.5p 4.5p
UK mobile 37p 23p 20p
Speaking Clock 20p 20p 20p

Usage charges for calls, texts and data exclude GST which is added at the
time of billing.

A connection charge of 5p applies to all the above rates, including local calls.

There will be a £55.23 connection charge (Inclusive of GST) for new landline connections.
Coreline Super Talk bundle minutes are shared across both calls to local mobiles and landlines.
Local landline calls are only to numbers beginning 01534.
Local mobiles call are to 07797, 07700 and 07829.
These bundles are only available with Coreline and not with any other plan.
A 12-month contract will apply to new connections and service takeovers.
A reasonable use policy applies to all JT landline plans.

For calling international destinations from your landline see the full list of standard International call charger, click here.

For International Premium Rate call charges, click here.

Landline Plans — Coreline Tariffs (Guernsey)

Choose the JT Coreline (Guernsey) plan that’s right for you.

How do you use your landline?

If your telephony needs range only from simple customer queries to supplier calls, try our entry-level plan, JT Coreline at just £11.99 per month.

But if you make a lot of international calls, then JT Coreline 15* at £13.59 per month is probably more your thing; 15 of the most popular overseas call destinations for just 5p per minute, any time.

Now calling mobiles doesn’t have to be expensive.

You can’t always reach customers and suppliers on their landline. We understand that, which is why we’ve come up with three new JT Coreline bundles to add to your JT Coreline or JT Coreline International 15 plan.

JT Coreline Mobile Talk costs just £4.00 per month and gives you 1,000 minutes to local mobile numbers. Or for just £10.00 per month, JT Coreline Super Talk offers 2,000 minutes to all local mobiles and landlines.

Alternatively, if you have customers in the UK why not add JT Coreline National Talk bundle and enjoy 1,000 minutes to UK landline and mobile numbers for just £5 per month.

Then add a Talk bundle
Mobile Talk £4.00 1,000 minutes to all local numbers
National Talk £5.00 1,000 minutes to UK landline and mobile numbers
Super Talk £10.00 2,000 minutes to all local mobile
and landline numbers
National & International Charge Periods
Daytime, Evening & Weekend
Daytime (D) Mon to Fri, 8am to 6pm
Evening (E) Mon to Fri, after 6pm and before 8am
Weekend (W) All day Saturday & Sunday

Unless stated otherwise, charges shown below are the per minute rate from a JT telephone line.

Call Charges
Destination Daytime Evening Weekend
Local landline* (01481) 0.23p 0.23p 0.23p
Local mobile 12p 10p 9p
Jersey landline* (01534) 3.5p 3.5p 3.5p
Jersey mobile 20p 15p 13p
UK Fixed Line* 4.5p 4.5p 4.5p
UK mobile 26p 16p 14p
Speaking Clock 20p 20p 20p

* Minimum call charge of 7p applies

Local landline calls are only to numbers beginning 01481.

Local mobiles call are to 07911, 07781 and 07839.

Please note – these bundles are only available with Coreline and not with any other plan.

A 12-month contract will apply to new connections and service takeovers.

A reasonable use policy applies to all JT landline plans.

Fixed line connection charges are £52.60 for a standard connection and £136.60 for a connection requiring an engineering visit.

Countries included in the JT Coreline International 15 plan are Portugal, Ireland, Spain, Germany, New Zealand, Madeira, Australia, South Africa, Belgium, Italy, Poland, USA, Canada, Netherlands & France.

Call charges for JT ISDN, SIP and Cloud PBX Services

Call Charges for JT ISDN, SIP and Cloud PBX Service
Unless stated otherwise, charges shown are the per minute rate from a JT ISDN, SIP or Cloud PBX service, all calls are charged in increments of 1 minute, with a minimum charge of 7p
Call Charges
Destination Daytime Evening Weekend
Local landline (01534) 0.23p 0.23p 0.23p
Local mobile 12p 10p 9p
Guernsey landline (01481) 3.5p 3.5p 3.5p
Guernsey mobile 20p 15p 13.5p
UK Fixed Line 4.5p 4.5p 4.5p
UK mobile 26p 16p 14p
Speaking Clock 20p 20p 20p

Usage charges for calls, texts and data exclude GST which is added at the time of billing

National & International Charge Periods Daytime, evening & Weekend
Daytime (D) Mon to Fri, 8am – 6pm
Evening (E) Mon to Fri, after 6pm & before 8am
Weekend (W) All day Saturday & Sunday
Call charges for non-geographic services vary.

 

NEW JT SIP
Price Per Channel £16.00
Connection Fee £300 flat fee
Change/Shift/Add £75 flat fee
Support
Ultimate Care Plus £3.50
Ultimate Care £3.00
Superior Care Plus £2.50
Superior Care £2.00

JT Fibre for Business Tariffs (Jersey)

JT Fibre for Business is designed to suit all business users regardless of size or industry sector. JT Fibre for Business will revolutionise the way you use the Internet, enabling you to concentrate on growing your business.

  • Lower contention ratio – Ensures you always receive a high-speed service. JT Fibre for Business is set at a contention ratio of 10:1.
  • Free fixed IP address – Enables a mail or web server to be set up on the connection.
  • Unlimited off-peak usage – All JT Fibre for Business plans include UNLIMITED off-peak usage.
  • Enhanced Care support included – Year-round, 24/7  helpdesk for any faults or queries.
Plan 500Mb 500Mb 1Gb
Monthly price
(Inclusive of GST)
£53.00 £91.00 £249.00
Download speed 500 Mbit/s 500 Mbit/s 1 Gbit/s
Average peak download speed 472 Mbit/s 472 Mbit/s 944 Mbit/s
Upload speed 50 Mbit/s 50 Mbit/s 100 Mbit/s
Average peak upload speed 47 Mbit/s 47 Mbit/s 94 Mbit/s
Peak-time usage allowance 200 GB UNLIMITED 1500 GB
Off-peak usage allowance UNLIMITED UNLIMITED UNLIMITED
Contention ratio 10:1 10:1 10:1
Fixed IP address Yes Yes Yes

Monthly price plans include GST. Usage charges for calls, texts and data exclude GST which is added at the time of billing.

If you want to experience what Fibre Broadband can really do, upgrade your speed to our fastest JT Fibre for Business plan.

JT Fibre for Business 1Gb Services

1Gb JT Fibre for Business is the ultimate Broadband plan that will future-proof your business. Whether you need to transfer large files daily or you need a reliable connection to support multiple users, a 1GB JT Fibre for Business plan will provide you with all the bandwidth you will ever need.

Terms and Conditions

The JT Fibre for Business is provided under and subject to the JT Data Services Terms & Conditions of Service. Customers are strongly advised to read these Terms and Conditions on our website before applying for the Service.

Customers wishing to upgrade to the new 1Gb plans can do so on a 12-month contract.

JT Fibre for Business Tariffs (Guernsey)

JT Fibre for Business is designed to suit all business users regardless of size or industry sector. JT Fibre for Business will revolutionise the way you use the Internet, enabling you to concentrate on growing your business.

  • Lower contention ratio – Ensures you always receive a high-speed service. JT Fibre for Business is set at a contention ratio of 10:1.
  • Free fixed IP address – Enables a mail or web server to be set up on the connection.
  • Unlimited off-peak usage – All JT Fibre for Business plans include UNLIMITED off-peak usage.
Plan 500Mb 1Gb
Monthly price £49.50 £235.00
Download speed 500 Mbit/s 1 Gbit/s
Average peak download speed 472 Mbit/s 944 Mbit/s
Upload speed 50 Mbit/s 100 Mbit/s
Average peak upload speed 47 Mbit/s 94 Mbit/s
Usage allowance UNLIMITED UNLIMITED
Contention ratio 10:1 10:1
Fixed IP address Yes Yes

1Gb JT Fibre for Business is the ultimate Broadband plan that will future-proof your business. Whether you need to transfer large files daily or you need a reliable connection to support multiple users, a 1GB JT Fibre for Business plan will provide you with all the bandwidth you will ever need. If you want to experience what Fibre Broadband can really do, upgrade your speed to our fastest JT Fibre for Business plan. JT Fibre for Business 1Gb Services.

Terms and Conditions

The JT Fibre for Business is provided under and subject to the JT Data Services Terms & Conditions of Service. Customers are strongly advised to read these Terms & Conditions on our website before applying for the Service.

Customers wishing to upgrade to the new 1Gb plans can do so on a 12-month contract.

JT Pro Broadband (DSL) Tariffs (Guernsey only)

The price of business broadband plans in Guernsey are as follows:

Pro Standard
Plan Average peak download speed Average peak upload speed Monthly price
20Mb / 1Mb 16.5 Mbit/s 0.7 Mbit/s £50.99
40Mb / 5Mb 34.1 Mbit/s 4.1 Mbit/s £58.99
60Mb / 10Mb 53.7 Mbit/s 7.6 Mbit/s £65.99
100Mb / 20Mb 87.8 Mbit/s 17.5 Mbit/s £76.99
Pro Mobile Linked
Plan Average peak download speed Average peak upload speed Monthly price
20Mb / 1Mb 16.5 Mbit/s 0.7 Mbit/s £46.99
40Mb / 5Mb 34.1 Mbit/s 4.1 Mbit/s £51.99
60Mb / 10Mb 53.7 Mbit/s 7.6 Mbit/s £59.99
100Mb / 20Mb 87.8 Mbit/s 17.5 Mbit/s £69.99

Above pricing issued 08/03/2019.

JT One for Business Tariffs (Jersey)

Price Plan

UNLIMITED
CI Minutes & Texts
UNLIMITED
Broadband Data
UNLIMITED
Local Landline Minutes
All for £65 p/m

Optional Extras

Service Price per service Description
Broadband £26.25 Fixed IP, 10:1 Contention Ratio & Enhanced Care Support
£210.00 1Gb / 100Mb Unlimited Usage Allowance Fixed IP and 10:1 Contention ratio
Mobile
(On Island)
£13.55 Additional Mobile Services linked to JT One (4 MAX PER JT ONE)
(Includes unlimited minutes to all CI Mobiles and Landlines and unlimited texts)
£10.50   10GB Local Mobile Data – Shared or Individual
£21.00   25GB Local Mobile Data – Shared or Individual
£31.50   100GB Local Mobile Data – Shared or Individual
£5.25      Share data across multiple users (£5.25 per user sharing)
£10.50   Include UK Mobiles and Landlines – Individual
£15.75   Include International Mobiles and Landlines (Top 10 Countries) – Individual
Mobile
(Roaming)
£10.50 50MB Worldwide Data, 30 texts, 30 minutes  – individual
£103.95 1GB Worldwide Roamed Data (excluding Maldives) – Individual
£5.25 Free Received Calls when roaming – individual
£5.20 Reduced Data price when roaming – individual
Landline £10.50 Unlimited Fixed Line Minutes to UK Mobiles and Landlines

 

JT One for Business Tariffs (Guernsey)

Price Plan (Fibre)

UNLIMITED
CI & UK Minutes & Texts
UNLIMITED
Broadband Data
UNLIMITED
CI & UK Landline & Mobile Minutes
All for £54 p/m

Optional Extras (Fibre)

Service Price per service Description
Broadband £200 1Gb / 100Mb Unlimited Usage Allowance Fixed IP and 10:1 Contention ratio
£25 Fixed IP and 10:1 Contention ratio
Mobile
(On Island)
£16 Additional Mobile Services linked to JT One
(Includes unlimited minutes to all CI & UK Mobiles and Landlines and unlimited texts)
(4 MAX PER JT ONE)
£10 10GB Local Mobile Data Shared or Individual
£20 25GB Local Mobile Data Shared or Individual
£30 100GB Local Mobile Data Shared or Individual
£5 Share data across multiple users (£5 per user sharing)
£7 Include International Mobiles and Landlines (Top 10 Countries) Individual
Mobile
(Roaming)
£10 50MB Worldwide Data, 30 texts, 30 minutes Individual
£99 1GB Worldwide Roamed Data (excluding Maldives) Individual
£5 Free Received Calls when roaming Individual
£5 Reduced Data price when roaming Individual

Price Plan (Copper)

UNLIMITED
CI & UK Minutes & Texts
UNLIMITED
Broadband Data
UNLIMITED
CI & UK Landline & Mobile Minutes
All for £54 p/m

Optional Extras (Copper)

Service Price per service Description
Broadband £30 40Mb Fixed IP and 10:1 Contention ratio
£41 60Mb Fixed IP and 10:1 Contention ratio
£51 100Mb Fixed IP and 10:1 Contention ratio
£25 20Mb Fixed IP and 10:1 Contention ratio
Mobile
(On Island)
£16 Additional Mobile Services linked to JT One
(Includes unlimited minutes to all CI & UK Mobiles and Landlines and unlimited texts)
(4 MAX PER JT ONE)
£10 10GB Local Mobile Data Shared or Individual
£20 25GB Local Mobile Data Shared or Individual
£30 100GB Local Mobile Data Shared or Individual
£5 Share data across multiple users (£5 per user sharing)
£7 Include International Mobiles and Landlines (Top 10 Countries) Individual
Mobile
(Roaming)
£10 50MB Worldwide Data, 30 texts, 30 minutes Individual
£99 1GB Worldwide Roamed Data (excluding Maldives) Individual
£5 Free Received Calls when roaming Individual
£5 Reduced Data price when roaming Individual

JT One for Business Terms of Reference (Jersey)

JT One – Terms of Reference (Jersey)

The following terms of reference are in addition to and must be read in conjunction with the following JT Terms & Conditions:

  • Data Service Terms & Conditions;
  • Exchange Line Service Terms and Conditions; and
  • Post-paid Mobile Service Terms & Conditions.

Unless otherwise specified, terms used in these Terms of Reference have the same meaning as defined in JT’s Exchange Line Service Terms and Conditions.

The services and prices set forth in these Terms of Reference apply as at the effective date of the Customer’s Contract for the JT One plan.  Thereafter JT may vary these services and/or prices in accordance with the applicable JT Terms and Conditions.

Requirements

In order to qualify for JT One, the Customer must agree to the following:

  • The Customer must sign up to a broadband service, a mobile service, a landline service and the entry level landline call bundle, which must all be on the same account.
  • Online billing and payment by Direct Debit are a pre-requisite for this service.
  • The Customer agrees to a twenty-four (24) month contract term for each of their broadband service and landline service (including the entry level landline call bundle).

A Customer who is within the minimum term of a contract for their existing mobile service, whether with JT or another mobile service provider, cannot transfer their mobile service to a new JT One service until they either: (i) complete the minimum term of their contract; or (ii) pay JT or their mobile service provider (as applicable) for the remainder of that minimum term.

A Customer who is within the minimum term of a contract for their existing JT broadband service or JT landline service may transfer their broadband and/or landline services to a JT One service by signing a new JT One twenty-four (24) month contract for both services, provided that a Customer cannot downgrade their broadband speed at the time of the transfer.

JT One Service

The JT One entry plan includes the following per month:

Broadband Up to 500Mb service with unlimited usage.

Mobile Unlimited calls to all Channel Island landlines and mobiles and unlimited text messages to any destination.

Landline the entry level landline call bundle provides unlimited calls to all local landlines and the fixed landline rental.

Mobile allowance:

  • Up to four (4) JT One mobile services (each charged at the applicable rate for the mobile option selected by the Customer) are allowed per JT One package.
  • Up to four (4) devices purchased by means of a JT Pay Monthly plan are allowed per JT One package.

JT One Broadband Terms

Once signed up to JT One, a Customer may add the following upgrade to the speed of their broadband service at any time without being required to renew or extend the contract term:

  • 500Mb/500Mb, unlimited usage – will be charged at an additional £24.15 per month.
  • 1Gb, unlimited usage – will be charged at an additional £38.85 per month.
  • 500Mb download/50Mb upload Professional Broadband service with a fixed IP and 10:1 contention ratio – will be charged at an additional £26.25 per month.
  • 1Gb/100Mb Professional Broadband service with a fixed IP and 10:1 contention ratio – will be charged at an additional £210 per month.

Although there is no fixed limit on monthly broadband usage, JT reserves the right to apply a fair usage policy.  If JT, acting reasonably, is of the opinion that a Customer’s broadband usage is excessive compared to standard home or small business usage or has a detrimental effect on other customers, then JT may set a limit on the Customer’s monthly usage.  Should that limit be persistently breached, JT may restrict, suspend or terminate the Customer’s broadband service.

JT One Mobile Terms

Add additional call destinations to the JT One entry level mobile service with the following options:

  • Unlimited calls to CI & UK fixed and mobile numbers for an additional £10.50 per month
  • Unlimited calls to CI, UK & selected international destinations* fixed and mobile numbers for an additional £15.75 per month.

*The international destinations included are: Australia, Botswana, France, Ireland, Kenya, Latvia, Poland, Portugal, South Africa and USA.

Add data to the JT One mobile service with the following options:

  • 1GB for an additional £5.25 per month;
  • 10GB for an additional £10.50 per month;
  • 25GB for an additional £21 per month;
  • 100GB for an additional £31.50 per month;
  • Mobile data share for an additional £5.25 per month per device.

Additional JT One mobile services (up to a maximum of four (4)) may be added onto an individual JT One Plan.

Existing pay as you go users may transfer their mobile service to the JT One package. The JT account holder of the account on to which the mobile will be transferred, must bring photographic identification together with the pay as you go mobile handset itself into the retail outlet, where the retail staff will process the request.

The call minutes allowance is unique to the JT One mobile service and will not be shared with any other mobiles on the same account. Mobile data can be shared across the same account if a data share bolt-on is purchased for an additional £5.25 per month per device. The text messages and mobile data allowances are for the billed month. Any data and/or text messages that remains unused at the end of a month will not be carried over to the following month. All usage in excess of the above allowances will be charged at JT’s standard rates.

The text messages allowance only applies to text messages sent from a mobile connected to JT’s network in Jersey or Guernsey, but such text messages can be sent to any number worldwide. JT cannot guarantee delivery of any text message.

Any calls, text messages and data used whilst roaming will be charged at JT’s standard roaming rates. See www.jtglobal.com/roaming for more information.

JT One Landline Terms

Add additional call destination bundles to the JT One fixed line service with one of the following options:

  • Unlimited calls to local fixed and mobile numbers for an additional £5.25 per month; or
  • Unlimited calls to local, CI & UK fixed and mobile numbers for an additional £10.50 per month.

General terms

Subscription to JT One cannot be taken in conjunction with any other JT landline, mobile or broadband promotional offers.

If the Customer removes the mobile service, the broadband service, and/or the landline service or the entry level landline call bundle from the JT One account, JT One pricing for the remaining service is no longer valid. The account holder will be liable to pay for the remaining minimum term on any disconnected service and the remaining connected services will revert to the following tariffs (the price of which will be at the monthly rate advertised by JT at the time of disconnection, subject to change from time to time at JT’s discretion):

  • JT broadband – 500Mb download speed with 100GB peak time data usage allowance, or JT Professional Broadband service with 500Mb download speed and 200GB peak time data usage allowance, if the customer has opted for a Professional Broadband service
  • JT landline – the standard Coreline rate without any landline call minute bundle.
  • JT Pay Monthly mobile – 10,000 Channel Island minutes and SMS with any existing data bolt-ons to which the Customer had subscribed to remain valid.

Online Billing and payment by Direct Debit are standard on the JT One plan. JT will be entitled to charge an additional £1.31 per month for each of: (i) billing not received online; and (ii) payment made other than by Direct Debit. Therefore, a Customer that does not sign up to either online billing or payment by Direct Debit may incur a total additional charge of £2.62 each month.

JT One landline and mobile allowances do not include calls made and text messages sent to premium rate numbers or any other specialised landline or mobile services that incur charges in excess of standard call charges, as detailed on www.jtglobal.com.

JT One for Business Terms of Reference (Guernsey)

JT One – Terms of Reference (Guernsey)

The following terms of reference are in addition to and must be read in conjunction with the following JT Terms & Conditions:

  • Data Service Terms & Conditions;
  • Exchange Line Service Terms and Conditions; and
  • Post-paid Mobile Service Terms & Conditions.

Unless otherwise specified, terms used in these Terms of Reference have the same meaning as defined in JT’s Exchange Line Service Terms and Conditions.

The services and prices set forth in these Terms of Reference apply as at the effective date of the Customer’s Contract for the JT One plan.  Thereafter JT may vary these services and/or prices in accordance with the applicable JT Terms and Conditions.

Requirements

In order to qualify for JT One, the Customer must agree to the following:

  • The Customer must sign up to a broadband or fibre service, a mobile service, a landline service and the entry level landline call bundle, which must all be on the same account.
  • Online billing and payment by Direct Debit are a pre-requisite for this service.
  • The Customer agrees to a twenty-four (24) month contract term for each of their broadband/fibre service and landline service (including the entry level landline call bundle).

A Customer who is within the minimum term of a contract for their existing mobile service, whether with JT or another mobile service provider, cannot transfer their mobile service to a new JT One service until they either: (i) complete the minimum term of their contract; or (ii) pay JT or their mobile service provider (as applicable) for the remainder of that minimum term.

A Customer who is within the minimum term of a contract for their existing JT broadband service or JT landline service may transfer their broadband and/or landline services to a JT One service by signing a new JT One twenty-four (24) month contract for both services, provided that a Customer cannot downgrade their broadband speed at the time of the transfer.

JT One Service

The JT One entry plan includes the following per month:

Broadband Up to 20Mb service with unlimited usage, or 500Mb download/50Mb upload broadband service if the Customer is connected to JT Fibre.

Mobile Unlimited calls to all Channel Island & UK landlines and mobiles and 1,000,000 text messages to any destination.

Landline Unlimited calls to all Channel Island & UK landlines & mobiles and the fixed landline rental.

Mobile allowance:

  • Up to four (4) JT One mobile services (each charged at the applicable rate for the mobile option selected by the Customer) are allowed per JT One package.
  • Up to four devices purchased by means of a JT Pay Monthly plan are allowed per JT One package.

JT One Broadband Terms

Once signed up to JT One, a Customer may add the following upgrades to the speed of their broadband service at any time without being required to renew or extend the contract term:

  • 40Mb, unlimited usage – will be charged at an additional £10 per month.
  • 60Mb, unlimited usage – will be charged at an additional £16 per month.
  • 100Mb, unlimited usage – will be charged at an additional £26 per month.
  • 500Mb/500Mb Broadband (Fibre service only) – will be charged at an additional £23 per month.
  • 1Gb download/100Mb upload Broadband (Fibre service only) – will be charged at an additional £37 per month.
  • 20Mb Professional Broadband service with Fixed IP and 10:1 contention ratio – will be charged at an additional £25 per month.
  • 40Mb Professional Broadband service with Fixed IP and 10:1 contention ratio – will be charged at an additional £30 per month.
  • 60Mb Professional Broadband service with Fixed IP and 10:1 contention ratio – will be charged at an additional £41 per month.
  • 100Mb Professional Broadband service with Fixed IP and 10:1 contention ratio – will be charged at an additional £51 per month.
  • 500Mb/50Mb (Fibre service only) Professional Broadband service with Fixed IP and 10:1 contention ratio – will be charged at an additional £25 per month.
  • 1Gb/100Mb (Fibre service only) Professional Broadband service with Fixed IP and 10:1 contention ratio – will be charged at an additional £200 per month.

Although there is no fixed limit on monthly broadband usage, JT reserves the right to apply a fair usage policy.  If JT, acting reasonably, is of the opinion that a Customer’s broadband usage is excessive compared to standard home or small business usage or has a detrimental effect on other customers, then JT may set a limit on the Customer’s monthly usage.  Should that limit be persistently breached, JT may restrict, suspend or terminate the Customer’s broadband service.

JT One Mobile Terms

Add additional call destinations to the JT One entry level mobile service with the following option:

  • Unlimited calls to CI, UK & selected international destinations* fixed and mobile numbers for an additional £7 per month.

* The international destinations included are: Australia, Botswana, France, Ireland, Kenya, Latvia, Poland, Portugal, South Africa and USA.

Add data to the JT One mobile service with the following options:

  • 1GB for an additional £5 per month;
  • 10GB for an additional £10 per month;
  • 25GB for an additional £20 per month;
  • 100GB for an additional £30 per month;
  • Mobile data share for an additional £5 per month per device.

Additional JT One mobile services (up to a maximum of four (4)) may be added onto an individual JT One Plan.

Existing pay as you go users may transfer their mobile service to the JT One package. The JT account holder of the account on to which the mobile will be transferred, must bring photographic identification together with the pay as you go mobile handset itself into the retail outlet, where the retail staff will process the request.

The call minutes allowance is unique to the JT One mobile service and will not be shared with any other mobiles on the same account. Mobile data can be shared across the same account if a data share bolt-on is purchased for an additional £5 per month per device. The text messages and mobile data allowances are for the billed month. Any data and/or text messages that remains unused at the end of a month will not be carried over to the following month. All usage in excess of the above allowances will be charged at JT’s standard rates.

The text messages allowance only applies to text messages sent from a mobile connected to JT’s network in Jersey or Guernsey, but such text messages can be sent to any number worldwide. JT cannot guarantee delivery of any text message.

Any calls, text messages and data used whilst roaming will be charged at JT’s standard roaming rates. See www.jtglobal.com/roaming for more information.

General terms

Subscription to JT One cannot be taken in conjunction with any other JT landline, mobile, broadband or JT Fibre promotional offers.

If the Customer removes the mobile service, the broadband service, and/or the landline service or the entry level landline call bundle from the JT One account, JT One pricing for the remaining service is no longer valid. The account holder will be liable to pay for the remaining minimum term on any disconnected service and the remaining connected services will revert to the following tariffs (the price of which will be at the monthly rate advertised by JT at the time of disconnection, subject to change from time to time at JT’s discretion):

  • JT Unlimited broadband – unlimited broadband at the same speed the Customer was subscribed to on JT One at the time of disconnection (Professional Broadband service will be provided if the Customer had upgraded to that service).
  • JT landline – the standard Coreline rate without any landline call minute bundle.
  • JT Pay Monthly mobile – 10,000 Channel Island & UK minutes and SMSs with any existing data bolt-ons to which the Customer had subscribed to remain valid.

Online Billing and payment by Direct Debit are standard on the JT One plan. JT will be entitled to charge an additional £1.25 per month for each of: (i) billing not received online; and (ii) payment made other than by Direct Debit. Therefore, a Customer that does not sign up to either online billing or payment by Direct Debit may incur a total additional charge of £2.50 each month.

JT One landline and mobile allowances do not include calls made and text messages sent to premium rate numbers or any other specialised landline or mobile services that incur charges in excess of standard call charges, as detailed on www.jtglobal.com.