5G | World-class network and infrastructure

JT is committed to providing our customers with world-class networks and infrastructure. As part of our continuous network investment programme, Advanced 4G and 5G will be fully available this year. ​Partnering with Ericsson, the new modern network will bring enhancements to the mobile network, including greater speed, reliability, latency, security and sustainability benefits.

But why stop there? We are working in partnership with local governments and businesses to harness the power of a next generation network and how it can enable and drive innovations and efficiencies across all sectors and industries.

Find out when our new network will be available in your area. Click on the area number for more information:

Predicted Go Live Date

Here are just some of the benefits

Greater Network Capacity:
Our new network can handle more users and more data, doubling the current capacity, so you won't experience downtime, even in built-up areas, during peak times.
World-Class Reliability:
With three independent cores, the JT network will be more reliable than ever, ensuring a consistent and dependable service.
Improved Coverage:
New RAN antennas will provide more efficient connections and stronger signals to improve coverage.
Increased Indoor Voice Service:
Customers with broadband and VoWi-Fi enabled devices, will see improved voice service, ensuring clear calls even inside granite homes.
Faster Download Speeds:
With the addition of new spectrum and 5G technology, downloading content will be faster, making your online experience smoother and more enjoyable.
Faster Content Upload:
Uploading photos, videos, and other content will be quicker thanks to 5G and advanced technology, allowing you to share moments instantly.
Better Voice Quality:
Enhanced voice technologies will provide clearer and higher-quality phone calls, making conversations uninterrupted and reliable.
Improved Power Efficiency:
Using more efficient technology will reduce power consumption, making our network more environmentally friendly.
Enhanced Security:
5G encryption and traffic separation will better protect your data.

Click on the icons inside the wheel to find out more

Discover the Channel Islands only 5G Standalone network: The Future of Connectivity

Welcome to the next evolution of our mobile network! JT’s exclusive 5G Standalone is here to revolutionise your digital experience with:

  • Enhanced Responsiveness: Enjoy smoother gaming and streaming.
  • Reliable Connections: Stay connected in the remotest of places.
  • Improved Indoor Coverage: Better signal strength and longer battery life.
  • Lightning-Fast Speeds: Experience speeds up to 10 times faster than 4G.

Unlock New Possibilities with 5G Standalone

Experience the power of 5G without the hassle of infrastructure investment. JT’s 5G Network as a Service (NaaS) delivers cutting-edge 5G (SA) & (NSA) network services to MNOs and Enterprises on an as-needed basis.

  • Faster Deployment: Quickly implement 5G and enjoy faster returns on investment.
  • Improved Scalability: Easily adapt to changing network needs and demands.
  • Predictable Expenses: Manage costs effectively with predictable expenses.

Videos


Ericsson - Sustainability

Ericsson - Tech Innovation

Ericsson - Security

FAQs

Will customers have to pay more for 5G?
No, we have invested heavily in our Network Investment Programme to ensure our customers have access to the latest technology as standard.

Will my current device support 5G?
5G enabled phones have been available since 2019, so if you bought a new phone since then, the likelihood is you’ll be ready for 5G. If you’re unsure, we recommend verifying your phone’s 5G compatibility by searching online for its make and model to review its specifications. There are also a number online sites, such as GSMA arena that can help you. Click here

When will 3G be switched off?
As 5G becomes available in each area, our 3G network will be switched-off simultaneously.

If you have an old device it's best to check that it’s compatible with our 4G/5G networks.

If it isn’t, it will still connect to our 2G network, but you won’t have access to data services.

If you only use your device to send texts and make calls this will continue, but you’ll get a better, seamless connection by switching to a phone that is 4G/5G enabled. More information is available at www.jtglobal.com/3gswitchoff

Will it improve my mobile coverage indoors?
5G is more than just faster speeds. It's an enabler for future technologies. Later in the year manufacturers will be releasing Voice over Wi-Fi (VoWi-Fi) across their 5G-enabled handsets. What this means is that, if you have JT broadband at home, then your mobile calls can be made over the fixed broadband network, vastly improving call quality. This is particularly important for homes with thick granite walls, which may have had problems connecting to a mobile mast in the past.

What are the benefits of 5G?
5G is the next-generation of mobile connectivity. For those customers with 5G-enabled devices, it will provide greater upload and download speeds and improved coverage, capacity, security and latency.

Faster speeds mean you can download movies and box sets in seconds rather than minutes, stream live sports on-the-go and you can play games and stream videos without lag.

Improved coverage, capacity and latency means, you’ll get an overall better user experience, particularly in crowded places or remote rural locations.

How does 5G differ from 4G?
Mobile network technology is continually evolving. We’ve moved from 1G to 2G and 3G to 4G, each faster than the previous version, enabling you to do more things with your phone.

5G is not a replacement for 4G, it will work alongside our 4G network and your phone will use both to keep you connected wherever you are.

Does 5G use more data?
5G doesn't use more data than 4G, but because download and upload speeds are much quicker and the connection is instant, you might find yourself doing more things that use data. With mobile data use growing exponentially year-on-year, we’ve created ‘Unlimited’ mobile data packages to keep our customers covered. To find out more visit www.jtglobal.com/plans

Is 5G safe?
5G technology is highly regulated and we work within strict guidelines. 5G uses radio waves, these radio waves have been used for mobile and Wi-Fi networks for decades. They have been tested and there is no evidence of harmful effects.

Radio waves are ‘non-ionising’ which means they don’t have the energy to change the structure of a cell. In contrast, X-rays and gamma rays are ionising, which is why there are lots of precautions when you have an X-ray.

My 5G speed doesn’t compare to the predicted download speeds you indicate on the above cluster map
There are many variables involved in the speeds you receive, some of these include the capability and limitations of the device you are on, your proximity to the 5G mast and the number of other users and devices connected to the mast at the same time. The predicted speeds mentioned above are an average speed predicted, but you may see lower or higher download speeds based on some of the things mentioned.