Support services updates 2023

Important Information about your JT Support Services

From time to time, we undertake a review of all our services to update and remove legacy plans that are no longer available for sale. We want to make it simpler for our customers to understand and choose the plans that are right for them, whilst providing the very best customer experience possible.

What does this mean for you?

As a result of the most recent review, we will be consolidating a number of legacy outdated support plans and moving them to the following new support levels:

Pricing charges per month

Old Support Level New Support Level Coreline Broadband Pro Broadband SIP (per channel) Private Circuit 2Mb-1GB Private Circuit 2GB-10GB Capital Connect
Enhanced Care JT Support Basic £2.26 £1.13 £ - £ - £ - £ - £ -
Superior Care JT Support Basic £2.26 £1.13 £ - £ - £ - £ - £ -
Superior Care Plus JT Support Essential £3.75 £1.89 £3.75 £2.50 £111.21 £133.45 £236.99
Ultimate Care JT Support Essential £3.75 £1.89 £3.75 £2.50 £111.21 £133.45 £236.99
Ultimate Care Plus JT Support Advanced £6.78 £3.40 £6.78 £3.50 £169.24 £203.05 £324.76
Remote Support JT Support Advanced £6.78 £3.40 £6.78 £3.50 £169.24 £203.05 £324.76

What happens next?

If you’re happy with the recommended new plan above, then you don’t need to do anything. Your new plan will automatically be updated on 28th November 2023 and you will see it itemised on your next monthly bill.


If you have questions about this change or any of your services with JT, please don’t hesitate to contact your account manager or email business.solutions@jtglobal.com, and a team member will be pleased to help.

Alternatively, you can complete the contact form below, and a member of our Business Solutions team will come back to you as soon as possible.

Contact us