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Service Announcements

Click below for latest news on business service announcements:

Current Service announcements

**Service Announcement Update; CI broadband customers**

Following our previous update, we can confirm that our engineers have now completed the work, resolving the issues impacting a small number of our broadband customers and normal service has resumed.

We are sorry for any inconvenience this has caused and if you are still having issues connecting to your broadband, please switch your router off and then on again (at the power socket) in order for it to re-connect to the network.

For a step-by-step guide on how to do this, please follow the link below and select ‘My Wi-Fi isn’t working’.

Thanks again for your patience and understanding.


The forecasted days of turbulent weather as a meeting of high and low pressure front converge to create heavy thunder and rain storms could cause damage to our landline, broadband or mobile network and create connectivity problems for our customers.
If you have an alternative form of communication, our advice is to consider unplugging your routers and phones before the lightning storm.
We will update our JTHelp social media channels, and this webpage with the latest network information should the storm affect customer connectivity.


There is regularly work scheduled to maintain and improve our service for our customers. In the below ‘Upcoming planned work’ toggle, you will find a list of upcoming work due to take place across a range of services:

Upcoming planned works

No current planned essential maintenance


If you need to talk to us about any current Service announcements or upcoming planned work please do not hesitate to call the Business Solutions Team on +44 1534 882345


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