Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

No service incidents.

Upcoming planned works - JERSEY

 

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Monday 20th  September 2021 Between 23.00hrs on Monday 20th
and 05.00hrs on Tuesday 21st
September
Broadband services During this routine maintenance there is
a possibility that you may experience a
very brief drop in your Broadband service
within the timeframe provided.

If you do appear to have difficulties with
your connection please try rebooting your
router in the first instance to restore
service JT Help Broadband

Please note: The JT Landline and mobile
network will continue to work
as normal
 throughout.

JT JERSEY Broadband customers
in and around the  St Brelade,
St Peter, St Ouen, St Mary, St Lawrence,
St John and St.Helier areas.
Wednesday 23rd  September 2021 Between 23.00hrs on Wednesday
23rd and 05.00hrs on Thursday
24th  September
Broadband services During this routine maintenance there is
a possibility that you may experience a
very brief drop in your Broadband service
within the timeframe provided.

If you do appear to have difficulties with
your connection please try rebooting your
router in the first instance to restore
service JT Help Broadband

Please note: The JT Landline and mobile
network will continue to work
as normal
 throughout.

JT JERSEY Broadband customers
in and around the Trinity, St Saviour,
St Martin,  Grouville, St Clement and
St Helier areas.

 

Upcoming planned works - GUENRSEY

 

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Monday 19th of July to
Friday 24th of September 2021
Between 07.30am and 18.30pm Rd works This essential work on La Grande Rue
in St Martin is part of JT’s commitment
to bring its fibre network to more parts
of the community, improving the island’s
critical infrastructure.

The work will be split into 5 phases and unfortunately there may be times when
vehicle access isn’t possible to individual
properties. All Businesses and people
living in the area have already received
full details of the works directly.

Information regarding the road works
and diversion routes can be found on the
States’ roadworks website:
https://roadworks.gov.gg/GSW/Roadworks.htm

Any business interested in connecting to
JT's fibre network and taking advantage
of the benefits of fibre for their business,
whilst we are in the area, is encouraged
to contact the JT team as soon as possible
and email us gsyplanningteam@jtglobal.com

Businesses and residents
along la Grand Rue from
– St Martins Carpark
(access from Les Camps only)
and Les Merriennes Junction.