Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

No service incidents.

Upcoming planned works - JERSEY

 
When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience areduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience areduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20thand 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience avery brief drop in your Broadband service within the timeframe provided. If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help Broadband Please note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Wednesday 23rd  September 2021 Between 23.00hrs on Wednesday23rd and 05.00hrs on Thursday 24th September Broadband services During this routine maintenance there is a possibility that you may experience avery brief drop in your Broadband service within the timeframe provided. If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help Broadband Please note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.

No upcoming planned works

Upcoming planned works - JERSEY

 

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Friday 7th October 2022 Between 11pm and 6am Mobile services During this work we will be upgrading our
mobile services which will mean there is
a possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT’s fixed broadband
and landline network will work as
normal throughout.

Jersey customers in the
areas around Rue Des
Fosses, Crabbe, La Verte
Rue St Lawrence sports
centre, Les Landes,
St Peters Tech park and
La Rue des Charrières.

Upcoming planned works - GUERNSEY

 

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Tuesday 11th October 2022 Between 11pm and midnight Mobile services During this work we will be upgrading our
mobile services which will mean there is
a possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT’s fixed broadband
and landline network will work as
normal throughout.

Guernsey customers in
and around Fort George,
Gervaise and Marais..

Upcoming planned works - SARK

No upcoming planned works