Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

Service incidents for Jersey and Guernsey will display here.

Upcoming planned works

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Thursday 4th and Friday 5th March 2021 Between 08.00am & 17.00pm Mobile services During this work we will be upgrading our mobile services which will mean there is a possibility that you may intermittently experience reduced 2G, 3G and 4G mobile coverage during this time.
Please note:
The JT fixed broadband and landline network will work as normal throughout.
Jersey customers in the Bel Royal area.
Saturday 13th and Sunday 14th March 2021. Between 17.00hrs on Saturday 6th and 09.00hrs Sunday 7th March. JT My Top up App
JT My Top up Portal
JT CSS Portal
JT My Account App
During this work, we will be upgrading several services, within that time you will be unable to use the JT My Account App and Portal, as well as the JT My Topup App and portal.
Please note:
The JT My Account mobile App will be available throughout, however data will not be updated between the hours listed.
All JT My Account and JT Topup Portal users.