Service Announcements

As part of our ongoing commitment to provide a high quality, reliable and secure service to our customers, regular maintenance and upgrades on the JT Network will be required. Details of scheduled routine maintenance for the coming weeks can be found below. The work has been carefully planned to take place during lower usage periods to minimise any possible disruption to our customers. We appreciate your understanding as we continue to make improvements to the network which enables us to provide a safe and secure service to you and apologise in advance for any minor loss of service this may cause.

Service Incidents and Disruptions

**Service Announcement 23rd March 17:14; Jersey broadband customers**

We’re currently experiencing a service incident impacting our Broadband Network. Our engineers are working to resolve the incident as a priority, and we hope to restore service as soon as possible.

We will provide regular updates on our Facebook page, JT Help, however, in the meantime we recommend switching your ONT box off for 10 minutes to allow a reboot. Information on how to do that can be found here.

We apologise for the inconvenience that this may be causing you. 

The JT Help Team

No upcoming planned works

Upcoming planned works - Guernsey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Tuesday 28th March 2023 Between 0.15am and 06.15am Broadband and Landline Services During this window Sure Guernsey will be
carrying out some essential maintenance
which will include a controlled downtime
of both Landline and broadband for
approximately 4 minutes during this time.
Your service should return to normal,
however if you are having difficulties with
your connection please reboot your
Router to restore service. Information
on how to do that can be found here

Please note: The JT mobile network will
work as normal throughout.

JT Guernsey customers
Wednesday 29th March 2023 Between 0.15am and 06.15am Broadband and Landline Services During this window Sure Guernsey will be
carrying out some essential maintenance
which will include a controlled downtime
of both Landline and broadband for
approximately 4 minutes during this time.
Your service should return to normal,
however if you are having difficulties with
your connection please reboot your
Router to restore service. Information
on how to do that can be found here

Please note: The JT mobile network will
work as normal throughout.

JT Guernsey customers
Thursday 30th March 2023 Between 0.15am and 06.15am Broadband and Landline Services During this window Sure Guernsey will be
carrying out some essential maintenance
which will include a controlled downtime
of both Landline and broadband for
approximately 4 minutes during this time.
Your service should return to normal,
however if you are having difficulties with
your connection please reboot your
Router to restore service. Information
on how to do that can be found here

Please note: The JT mobile network will
work as normal throughout.

JT Guernsey customers
Tuesday 11th April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

JT Guernsey customers customers in St Martin & St Saviour.
Wednsday 12th April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

JT Guernsey customers in St Martin, St Saviour & St Sampsons.
Thursday 13th April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

JT Guernsey customers in the Lislet area.

Upcoming planned works - Jersey

When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Monday 27th March 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in and around Les Creux, St Peters, la Route des Genets, St Brelade and Les Quennevais areas.
Tuesday 28th March 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in St Ouen & St Peter .
Wednesday 29th March 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in St Ouen, St Peter & St John.
Thursday 30th March 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in St Peter, St John, St Lawrence & Trinity.
Friday 31st March 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in St Peter, St John, St Lawrence & Trinity.
Saturday 1st April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in St Lawrence, Trinity, St Martin & St Saviour.
Monday 3rd April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in St Martin & St Saviour.
Tuesday 4th April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in and around Les Creux, St Peters, la Route des Genets, St Brelade and Les Quennevais areas.
Wednesday 5th April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in Grouville, Trinity, St Helier, St Lawrence, St Clement, St Saviour & St Peter.
Thursday 6th April 2023 Between 08.00am and 6pm Mobile Services We will be carrying out some routine
maintenance checks on our mobile
services which will mean there is a
possibility that you may intermittently
experience reduced indoor mobile
coverage during this time.

Please note: The JT fixed broadband
and landline network will work as normal
throughout.

Jersey customers in Grouville, Trinity, St Helier, St Lawrence, St Clement, St Saviour & St Peter.

 

Upcoming planned works - JERSEY

 
When will the planned work take place At what time Which service is being worked on If there is an impact what will it be And who might it affect
Saturday 18th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience areduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Sunday 19th September 2021 Between 08.00hrs and 17.00hrs Mobile services During this routine maintenance there is a possibility that you may experience areduced coverage in your 2G, 3G and 4G service within the timeframe provided. Please note: The JT fixed broadband and landline network will work as normal throughout. JT JERSEY customers in Sandybrook and Beaumont area.
Monday 20th  September 2021 Between 23.00hrs on Monday 20thand 05.00hrs on Tuesday 21st September Broadband services During this routine maintenance there is a possibility that you may experience avery brief drop in your Broadband service within the timeframe provided. If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help Broadband Please note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the  St Brelade, St Peter, St Ouen, St Mary, St Lawrence, St John and St.Helier areas.
Wednesday 23rd  September 2021 Between 23.00hrs on Wednesday23rd and 05.00hrs on Thursday 24th September Broadband services During this routine maintenance there is a possibility that you may experience avery brief drop in your Broadband service within the timeframe provided. If you do appear to have difficulties with your connection please try rebooting your router in the first instance to restore service JT Help Broadband Please note: The JT Landline and mobile network will continue to work as normal throughout. JT JERSEY Broadband customers in and around the Trinity, St Saviour, St Martin,  Grouville, St Clement and St Helier areas.