Macmillan Cancer Support

Communications boost for local cancer charity, with JT partnership

JT’s 600 plus people have always played a key role when it comes to choosing which charities will benefit from their annual fundraising and volunteering activities.  Having people with an active interest in their communities means they have strong connections to organisations that make a real difference.

This year, across the seven global locations where JT have an office, people unanimously decided in their annual ballot that charities which support people living with cancer and their families would be the focus of their giving and support in 2020.   The Jersey office has chosen Macmillan Cancer Support Jersey, who offer support to anyone affected by cancer in the island, and their team in Guernsey will partner with Guernsey Cancer support.

Lauren Perchard-Rees, Macmillan Jersey’s Chief Executive said: “We are delighted to be partnering with JT, a team that is clearly passionate about being part of what we do. With their digital expertise and telecoms infrastructure, we are hoping to take our fundraising to a new level, using automated donations and planning ‘drop-in’ sessions in JT’s Queen Street store.   Over half of those that use Macmillan Jersey’s services are friends and family of people who have been diagnosed. Together with JT, we will be helping keep families connected to their loved ones while being away from home for treatment and care.”

Tamara O’Brien, Group head of Customer Expreience said: “With nearly 2,000 cancer diagnoses a year in the Channel Islands, the chances are we all know someone, likely more than one person, who has been affected in some way by this disease.

“For this reason alone, we are all fully committed to supporting Macmillan Jersey and Guernsey Cancer Support as they care for our loved ones. It’s important to us that we get involved with causes that are dedicated to helping others because without additional support, many services would not be so readily available.”

Helping local charities and initiatives is embedded into JT’s culture; it’s a great way to bring people together and give back to the places we call home. We will be working with Macmillan Jersey and Guernsey Cancer Support to make the best use of our expertise to help develop their digital patient services and make a positive impact where it is most needed.

Over the past 12 months, JT teams have raised over £21,000 for charities around the world also supporting our Australian colleagues in the aftermath of the recent devastating bush fires.

Check our latest JT Presents video featuring Macmillan Cancer Support > 



Tamara OBrien - Digital Ace

JT supports Digital Ace in helping families growing up in a Connected World

JT’s retail team will be manning an exhibition stand at this year’s Digital ACE event organised by Digital Greenhouse on Saturday 8th February between midday and 5 pm at Beau Sejour.

This popular annual event takes place ahead of National Safer Internet Day, attracting high numbers of visitors keen to know more about the latest technology and e-safety advice, numbers are expected to exceed last year’s attendance of 3,000 throughout the day. The exhibition features many of Guernsey’s leading tech and digital organisations under one roof, providing both adults and children with a fun interactive day out to learn about e-safety in today’s digital world.

The JT team have lots of information to share about how best to use electronic devices and the Internet, which will empower families to learn, explore and manage their online lives in a positive and safe way.

Visitors to the JT stand will be able to try out the latest gaming console from Nintendo, which is a real example of how modern technology can help with creativity and development. We also have a competition to win a Nintendo Switch and Labo VR Kit, which is a series of DIY kits for building, from cardboard, your very own Toy-Con creations. This is about encouraging children to build and learn in both a virtual and a real environment, encouraging both ‘real world’ manual dexterity as well as virtual gaming skill.

Tamara O’Brien, Deputy Managing Director JT (Guernsey) commented:

“As a parent of a young daughter myself I’m also focussed on finding the right balance between our connected lives and our real lives.  Increasingly our schools encourage homework to be completed online and of course technology is firmly embedded into our education and school systems.  So, this show is a great way to discover the latest technology, understand how to maintain that balance and hear the latest thinking on helping our children stay safe online.”

For anyone who can’t join us at Digital ACE, JT’s High Street shop team are always happy to see people instore and help with useful information and friendly advice on the latest range of technology and help customers with enabling Internet routers to block certain sites, or seeing first-hand the devices we have available to help them stay in control online

All JT’s advice and guidance is available online at: https://www.jtglobal.com/global/e-safety/



Daragh McDermott, Corporate Affairs Director at JT

Broadband speeds to double to a minimum of 500 Mbit/s for all broadband subscribers

Being recognised during 2019 as the first jurisdiction in the world to make full-fibre available to every broadband user and being listed as the third fastest country/territory in the world in terms of broadband speeds was a huge milestone for JT and Jersey.[1]

The next stage in the JT published roadmap is to further increase the minimum speeds available to all subscribers. We are therefore pleased to announce that the JT network will be using its full-fibre network to deliver an increase to minimum broadband speeds from 250 Mbit/s to 500 Mbit/s for all subscribers.

Our engineers will be starting this work on Monday 13th January 2020 and then steadily introduce the increased speeds for all users over the course of that week.

Daragh McDermott, Corporate Affairs Director at JT commented: “Since we commenced our programme of installing full-fibre to replace all copper connections in Jersey, we have committed to a path of increasing the speeds delivered across that network. This is the next step in that process and will be welcomed by customers to match their growing demand for enabling their connected lives.”

Lyndon Farnham, Jersey’s Minister for Economic Development, Tourism, Sport and Culture and Deputy Chief Minister said “This is good news and reflects well on Jersey as we enter a new decade very much on the front foot in this sector. We have invested in a unique asset on the island, which places us well ahead of most places in the world for high speed connectivity. It is therefore pleasing to see JT pressing ahead with its plans to maximise usage of this important fibre infrastructure asset.”

[1] https://www.cable.co.uk/broadband/speed/worldwide-speed-league/



Graeme Millar WCA Awards

World Communications Awards celebrate Jersey’s full-fibre network

JT’s full-fibre network – which means that the people in the Channel Islands now enjoy internet speeds that are among the fastest in the world – has won its greatest accolade yet: being presented with ‘The Best Network Transformation Award’ at the top international communications awards.

The judges particularly praised the speed at which every broadband user in Jersey had been directly connected to fibre broadband – quicker than it has been done anywhere else in the world – and at no cost to users. That achievement has elevated Jersey to first place in the world in terms of the percentage of fibre-to-the-home customers.

The British island now ranks third in the world for average broadband speed, according to the annual 2019 world speeds report from research firm M-Lab and Cable.co.uk. The report noted a 118.32% increase in broadband speed in the island compared to the previous year.

The judges also hailed the social-inclusivity of the network, opening the door to new digital possibilities for every Islander, and providing the capacity for the Island’s business community to continue to expand and flourish.

Graeme Millar, CEO of JT, said “The Gigabit Project involved laying over 3,000 km of individual fibre-optic cable to over 45,000 homes and businesses providing access, (regardless of means) to the whole island. This has transformed businesses and created new revenue streams, catching the interest of multi-national companies to relocate projects to Jersey. This means there are new jobs and training opportunities in exciting roles, including Fintech, Medtech, e-gaming and cloud-computing, all bringing further diversity to Jersey’s economy.

“Outside the business world, full fibre has paved the way for many community projects, not least in education where students are benefiting from new ways of learning. Householders are also embracing the opportunity to go ‘smart’. Homes in Jersey now have an average of 23 devices directly connected to the internet.”

Over 550 telecom companies, representing over 35 countries, took part in World Communications Awards 2019, which took place in the De Vere Grand Connaught Rooms, in London, on Wednesday 30 October 2019.

Other businesses shortlisted in the Best Network Transformation category included TalkTalk Business, Altice Portugal and Saudi Telecom Company.



Autism Golf Day

Golfers putt in the effort for Autism Jersey

Island golfers will be teeing off at La Moye Golf Club on Friday 23 August for this year’s Autism Jersey Annual Golf Day.

The JT-sponsored event is an increasingly popular fixture for enthusiastic Jersey golfers, and this year the event was booked out with 25 competing teams of 4 players, faster than any other year.

In 2018 the event raised a record-breaking £28,000 for Autism Jersey to be used for the building and running of a new residential, community-based Autism centre in the Island. The organisers are hoping that 2019 will be even more successful with competitors ending the day with a raffle and auction featuring many unique items donated by local businesses.

The funds raised at this year’s events will also go towards the purpose-built centre which will provide tailored assistance and improved services for people with autism and their families. JT’s on-going support of this annual event also means the new centre will have the latest technology, ensuring visitors can keep connected via state-of-the-art equipment, made possible by JT’s award winning full-fibre network.

Nick Winsor, Chairman of Autism Jersey, said: “The golf day has become the biggest annual event in our calendar and is our largest single fundraiser. The longstanding partnership with JT as corporate sponsor has played a big part in the continued success and growing popularity of the event. The funds raised by the competition and auction make a huge contribution to our work at Autism Jersey and raises awareness within local community and beyond.”

Daragh McDermott, Corporate Affairs Director at JT and a board member of Autism Jersey, said: “We are very proud of our partnership with Autism Jersey, supporting the fundraising efforts of this vital charity and being part of their efforts to raise awareness is very important to us. The charity provides invaluable support to many families in our community helping people with Autism live a full and inclusive life and promoting a greater understanding of the condition.”



5G – Jersey and Guernsey test sites

The following statement has been released on behalf of JT:

“JT announced today that it has launched a 5G test site in Jersey and a 5G test site in Guernsey, following receipt of a licence to do so from CICRA in March 2019 and in line with a commitment announced in November 2018. The test will provide important technical and planning information to support JT’s forthcoming applications for a licence to extend its leading 2G/3G/4G networks towards 5G, once the process for doing so is announced by CICRA.”

More information about the 5G network for JT customers >



Security Officer Marcel Le Claire, Security Product Manager, David Salisbury, and Security Consultant, John Bridge

Cyber support boost for Jersey charities

Three of JT’s senior security team have become the latest recruits to the Jersey Charitable Skills Pool (JCSP) and are calling on their industry colleagues in cyber security to join the growing number of expert volunteers offering their knowledge and advice to local charities.

The JCSP was set up earlier this year in response to the increasing need for charities, like businesses, to protect their systems and information against cyber attacks and potential data breaches.

JT’s Group Security Officer, Marcel Le Claire, Security Product Manager, David Salisbury, and Security Consultant, John Bridge, will be donating 30 hours of professional advice to local charities on a range of issues including, cyber security policy, procedures, risk assessment and testing.

Marcel said: “Charities are just as vulnerable as larger companies but very often don’t have the resources, time or finances to make the right investment to safeguard their systems and the data they hold. It can be difficult to know where to turn and hopefully by pooling our skills in this way from people across the industry, it will mean that our local charities are able to get some free expert advice that they so desperately need. We’re truly delighted to be in a position to be able to offer something back to our island.”

JCSP chairman Dave Cartwright said that he was delighted with the addition of qualified and experienced volunteers from JT: “Jersey has more than its fair share of world-class expertise in cybersecurity and communications, and we’re really encouraged by the calibre of the people who have made a time commitment to the JCSP and our community.

“Incidentally, the time commitment doesn’t have to be onerous. Any time that someone with the right skill set and knowledge can provide will make a real difference to a charity or NFP that would otherwise be struggling to find the right advice on a limited budget. The more experts and companies that commit just a few hours per year, the more resources the charities and other not-for-profits that support our community will have to draw on.”

The JCSP was founded by the Channel Islands Information Security Forum with the primary purpose of providing cybersecurity consultancy to charities, but it is hoped that the group will broaden its remit to other business areas and across the Channel Islands as a whole if the cybersecurity pilot is a success. Charities and not-for-profits can apply for time from the pool at http://www.jerseycsp.org.uk/.



JT App Silver Success

Silver success for innovative local App

JT’s free My Account customer app, the only one of its kind in the Channel Islands, has been awarded the silver award in the Best App category at the recent UK Digital Experience Awards 2019 (UKDXA) – coming second to BT’s entry and ahead of Manchester United’s football App.

The JT team led by Dominic Vye, Head of Commercial Development, attended the awards held in London on Friday 12 July. “The team were already so pleased to have been shortlisted but being awarded silver in such a competitive category which included national household names is a really fantastic achievement for both the team and our customers, who have helped us to build it,” said Dominic.

Now in its 5th year, the UK Digital Experience Awards (UKDXA) celebrate the ways in which today’s digital technology is used to enhance customer experience. The awards provide a platform for organisations and individuals to celebrate the partnerships they have formed and be rewarded for their digital innovation and customer-centric culture.

The JT My Account App was built locally, in-house, by JT’s team of software developers working together with Hollis Consulting. The App‘s success is thanks to a collaboration with JT’s own customers who provided the feedback that initiated the idea and continued to help via research panels and surveys throughout the development process. The result of working together with JT’s own customers is an App which provides a way for them to manage their services and view their bills on mobile devices, giving them the freedom and flexibility to monitor and control their account, when and where they need to. JT’s App has now been downloaded over 40,000 times with over 32% of JT customers now actively using it daily.

JT customers continue to play a leading role in the evolution and improvement of the App design and functionality, ensuring new trends and needs are considered. The App now includes live chat which allows customers to interact directly with the JT team and contact them to resolve queries faster than ever before. The simple and easy-to-use App has resulted in customer bill queries reducing by over 50% and has also had a positive contribution to JT’s commitment to the environment by reducing the need for paper bills by 62%.

“The interaction we have with our customers remains hugely important to the success of the JT My Account App, without them this would not have been possible. Being recognised by DXA is a testament to the relationship our teams have developed with our customers, so a big thank you to them for their continued support,” said Dominic.



JT Official Tech Partner Triathlon

JT puts the tech power behind RBC Super League Triathlon, Jersey for a third year

JT will power the 2019 RBC Super League Triathlon (SLT) in Jersey, returning as the Official Technology Partner for a third year.

Jersey will once again host the opening weekend of the Championship Series on the 28 – 29 September. Building on the huge success of previous years, JT will provide technical support, mobile communications and full-fibre internet access to the international broadcast team and race organisers.

The Island is due to welcome hundreds of competitors and spectators eager for a weekend of intense competition. The action will be live-streamed around the globe, showcasing both the sporting achievements and Jersey as an island, to a worldwide audience, expected to surpass last year’s figure of 375 million viewers across a 48-hour period thanks to the speed and capacity of Jersey’s full-fibre network.

Returning to Jersey for a third consecutive year, organisers are on track with their five-year plan to make the event a permanent fixture on the Island’s events calendar. Whether you race, spectate or just soak in the atmosphere, organisers are encouraging Islanders to get behind the action and be a part of a legacy in the making.

Daragh McDermott, Director of Corporate Affairs at JT, said: “We are delighted to support such a fantastic event, one that showcases Jersey and the community at its absolute best and are excited to see the Island come to life with Super League Triathlon once again. At the 2018 event, Jersey celebrated the completion of our 100 per cent full-fibre network as a world first and the return of the SLT reminds us all that, in more ways than one Jersey is also in a league of its own.”

Michael D’Hulst, Co-founder and CEO of SLT said: “From the huge success of the past two years, we are thrilled to return to Jersey in 2019 and we’d like to thank JT for their continued support at this multi-national event. With the help of JT’s real can-do attitude and impressive world leading connectivity we look forward to bringing this fantastic island to the attention of millions of people around the world once again.”

During the event, more than 50 world-leading triathletes will compete for the prestigious Super League Triathlon crown, and local individuals are invited to take part in the Age Group and Corporate Team Enduro races as well as the RBC Race for the Kids.

To find out more about Super League Triathlon, visit superleaguetriathlon.com



ookla speedtest-awards-2018

JT’s mobile networks confirmed as fastest in the Channel Islands

Analysis by Ookla® of Speedtest Intelligence® has confirmed that JT customers enjoy the fastest mobile data speeds in both Guernsey and Jersey.

Results from all mobile networks in the Channel Islands were analysed by Ookla, the global leader in fixed broadband and mobile network testing applications, data and analysis between April and September this year.

Those tests, which are carried out by islanders themselves, confirm that JT has the fastest mobile networks.

Ookla’s results are widely trusted by regulators, trade groups and analysts and are used by virtually every major mobile carrier and internet service provider in the world. Each day, more than ten million tests are actively initiated by consumers across all Speedtest platforms, with over 20 billion completed to date.

Daragh McDermott JT, said: “Our customers regularly tell us that they enjoy the speed of our 4G networks in Jersey and Guernsey, and these test results from Ookla provide the research data to confirm their feedback – JT’s networks are the quickest.

“We’re really pleased to have that confirmed, for the third year running, by Ookla, as its clearly good news for our customers, and testament to the hard work of JT’s engineering teams who are responsible for building and maintaining the best possible mobile networks.

“We see it as our responsibility to deliver the best connectivity that we can for Channel Islanders, and have demonstrated that through our fibre broadband networks, our 4G networks, and more recently with the announcement that we will begin to install 5G (subject to the necessary radio spectrum being allocated by the regulator) in 2019.

“Our aim is to make the islands one of the best-connected places in the world, and this recognition from Ookla confirms that work is paying off.”

“With millions of tests taken using Speedtest every day, Ookla has developed a robust and comprehensive view of worldwide internet performance. It is our pleasure to recognize JT as the Fastest Mobile Network in Guernsey & Jersey based on our rigorous analysis. This award is a testament to JT’s exceptional performance, as experienced by their own customers, in Q2 and Q3,” said Jamie Steven, Executive Vice President at Ookla.

ookla-speedtest-trophy