Autism Jersey golf day 2020

Autism Jersey golf day raises record amount

Autism Jersey’s annual golf day, sponsored by JT, has been hailed a success after it broke fundraising records whilst navigating between two separate venues to meet health and safety requirements. The popular golf competition raised over £35,000 for the charity, using technology to connect participants and celebrate the day’s results.

The event saw 18 teams of golfers compete at La Moye Golf Club on Friday 21 August with the overall winners being the Brewin Dolphin team, followed closely by a team from Santander in second place. The awards presentation was held at both the La Moye Clubhouse and the Royal Channel Islands Yacht Club in St Aubin using the latest audio-visual technology powered through JT’s full-fibre network to deliver a seamless awards presentation.

Nick Winsor, Chairman of Autism Jersey, said: “We are so thankful for everyone who took part in this event and are delighted to have raised a record-breaking total in such challenging times. Being able to host the prizegiving between two venues actually lays the foundations for many charities to now host their events at multiple locations and we are extremely grateful to JT and Delta Events for their help in making this day a success.”

Last year’s golf day raised £30k, with funds from this year’s event going directly to rehoming the charity at Sans Souci, where they will be able to develop a bespoke multi-million-pound facility to support those on the island on the autism spectrum and their families. JT’s on-going support of this annual event also means the new centre will benefit from the latest technology, ensuring visitors and carers can keep connected via state-of-the-art equipment, made possible by JT’s full-fibre network.

Daragh McDermott, Corporate Affairs Director at JT and a board member of Autism Jersey, said: “We have developed a long-term partnership with Autism Jersey and are honoured to be able to offer our support so that this event could take place when so many others have had to be cancelled. Not only was this an enjoyable social occasion for all involved, but an important chance to lend support and raise money for a very worthwhile cause.”



Broadband Awards

Social impact of Fibre Island in award spotlight

JT’s vision to bring world-class connectivity to everyone in Jersey has earned the Island’s full-fibre network a shortlisting in the ‘Biggest Broadband Social Impact’ category at the prestigious Broadband World Forum Awards 2019.

Since completion in late 2018, JT’s project, which established a world first by committing to provide a full-fibre network to all Jersey premises, has opened the door to digital innovation across the Island. From transformations in education, to smart technology in farming and has generated new revenue streams for financial services.

Deputy Chief Minister and Minister for Economic Development, Tourism, Sport and Culture,
Senator Lyndon Farnham said: “Jersey’s success and growth as an international digital centre of excellence is thanks in no small part to the capability and reliability of our full-fibre network. However, its reach goes well beyond the immediate economic benefits to the Island and includes all areas of social importance to Jersey. We look forward to making full use of this valuable asset for all walks of island life.”

Graeme Millar, JT’s CEO, said: “Our objective was to open the door to digital possibilities for every Islander and every local business, providing the connectivity to flourish and make world-wide connections. I am incredibly proud of JT’s teams whose expertise and commitment made this possible. The accessibility and world-class broadband speeds now enjoyed by everyone in Jersey is a testament to their hard work and the patience of our customers, as we delivered the largest infrastructure project the island has ever seen.”

The global Broadband World Forum Awards is the communications’ industry’s biggest and most prestigious recognition of excellence with the shortlist including many leading household names. The conference, exhibition and awards which make up the forum are taking place in Amsterdam on 15 – 17 October.



Annual Review 2018 / 19

2018: a milestone year for ‘Fibre Island’

JT has today published its Annual Review for 2018, describing a year when the Group laid solid foundations for future growth; both in terms of the completion of the full-fibre network in Jersey, and investment in its growing International business.

Overall, JT’s gross profit increased from £92.0m (2017) to £94.5m (2018) on a turnover of £250.5m 4% below 2017 due to a reduction in low-margin voice revenue. As a result of increased investment in our International business and software development capabilities, JT’s operating profit was £7.4 million in 2018, a fall of £3.7 million on the figure recorded for 2017. The decrease is in line with shareholders’ expectations and the company’s intentional strategic plan to invest heavily in future capability.

It also reflects the Group’s considerable investment in customer experience, including a ‘customer dividend’ in the form of substantially lower mobile roaming charges, and unlimited broadband offers.

The Group returned a slightly increased dividend to its owners, the States of Jersey at £4.8m (2017: £4.7m), which formed a total of more than £17m paid to the Government in terms of employee related taxes, corporate tax, GST and dividends.

69% of JT’s revenue now comes from outside of the Channel Islands. This supports JT’s continued investment back into the world-class local infrastructure for our islands, such as the advanced super-fast 4G networks and island-wide full-fibre network in Jersey.

JT Group Chairman, Phil Male, commented: “Following the completion of the full-fibre network, 2018 was a time to look to the future of our business, which we did by investing strategically in our International operations. Grown from a standing start, JT SIMs now power more than 4,000,000 devices around the world, from connected heart monitors in Canada, to traffic management systems in Central America, right through to ‘smart cows’ here in Jersey. We now have a global reach and a growing International
reputation which has seen us secure projects and partner with global brands such as Kraft, BBC, CNN, Nokia, SAP and Amazon.

“JT is an innovative, global communications player, which is making sure the Channel Islands are amongst the most connected places on earth, while also securing our long- term future as a valuable, locally-owned asset, through growing our International business.”

JT CEO, Graeme Millar, added: “When I first joined JT nearly a decade ago, the most common and often strongly worded feedback I got was that broadband speeds were really slow, performance was poor, and coverage could be very patchy. The maximum download speed was just 2Mb/s, making it probably some of the worst in Europe/UK.

“We listened closely to that feedback from our customers, and by 2018 we had completed the island’s full-fibre broadband network more quickly than it has been done anywhere else in the world, and at no cost to the vast majority of its users.
That achievement by JT’s dedicated team has now pushed Jersey to first place in the world in term of the percentage of users directly connected to fibre broadband.

“When we began the project, some people doubted that we would need it – now it’s fair to say we all might question how we would live our connected lives without it.

“With 5G now firmly on the horizon we’re again looking forward and JT will get a trial network in place by the Summer. For broadband, we are preparing to offer customers speeds of up to 10 Gb/s on Jersey’s full-fibre network; and internationally, we’ll be working with global tech innovators such as ARM to get JT SIMs into millions more devices around the world.

“We will continue to couple our investment in technology with our commitment to providing award-winning standards of customer service across all our disciplines so that we are providing the same high quality of service to both our global partners and our valued local customers.”

ENDS

For further information or to set up interviews please contact Anna Thorne at Direct Input on 01534 735253 or email anna@directinput.je

NOTE: To see a full copy of JT’s Annual Review, please click on the following link https://www.jtglobal.com/AnnualReview2018

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International Women's Day

The World Celebrates International Women’s Day, Friday 8th March

JT Women have been building a career in technology for decades.

At JT, we’re proud of the diversity of the people who work with us and the range of career choices that we can offer. Telecoms and technology may not be an industry instantly thought of for attracting women, however the women within JT have for some years been building strong reputations based on their expertise in their field and are inspiring others — regardless of gender — to get involved in rewarding careers in communications and technology.

To meet seven women from our leadership team, click the link below:

JT International Women’s Day

 

For more information about International Women’s Day visit: www.internationalwomensday.com

For more news from JT, visit our Latest News page by clicking here.



JT Speednet partnership Tom Noel

JT adds to its global reach with new Belize partnership deal

In its pacy drive to establish itself as Europe’s most connected operator, JT has announced the addition of another significant partner to its extensive global network; Speednet Communications. Through this new partnership with Belize’s leading mobile network operator, JT’s International team is pushing ahead with ambitious plans for global growth.

JT will provide a fully managed service, which is GSMA compliant, for both inbound and outbound roaming to Speednet Belize, using JT’s existing 2G, 3G and 4G roaming connectivity and supported through JT’s network extension platform.

Thanks to JT’s Roaming as a Service provision, Speednet Communication’s end-users also gain access to international roaming coverage across JT’s substantial 700+ networks around the world. In addition, JT will provide inbound roaming services, enabling visitors to Belize to connect and roam on Speednet Communications world-class 4G network.

Tom Noel, Managing Director of JT International, said: “JT’s customers in the Channel Islands already have access to one of the widest roaming networks available and our International team are using these unrivalled partnerships to now enable leading emerging markets to benefit from this service. Our energetic roaming team work tirelessly to enable customers access to roam where they want, when they want and this roaming as a service partnership is a natural extension of that success. Adding Speednet to our trusted global network of partners offers benefits and cost savings for their customers and for ours; with the freedom to roam with confidence.”

Leonardo Calle, the CTO at Speednet, said: “JT’s Roaming as a Service is a unique product that brings us the benefits of direct roaming relationships. The immediate access to over 700 of JT’s direct partners will give our customers the ability to roam across the globe seamlessly.”

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Beach clean JT and Super League Triathlon

JT and Super League Triathletes join together to keep our Island clean

Islanders of all ages are invited to join volunteers from JT and professional athletes of the Super League Triathlon to help clean the beach at West Park before the world-class action gets underway.

The big JT Beach Clean will take place on Thursday 27 September from 3.30 pm and is being organised by JT in association with Little Feet Environmental and Jersey Marine Conservation, JT’s chosen charities for 2018. A team of volunteers from across all business areas of JT will be taking part and hope Islanders of all ages will join them to help ready the area for worldwide attention.

Eight athletes who will be competing in the Super League Triathlon that weekend (29/30 September) will also be joining in, providing a great opportunity for the public to meet the professionals before their attention turns to the high-speed competition around the Harbour and Waterfront.

Christophe Chateau, JT’s Head of Culture & Employee Engagement, said: “We’d like as many people as possible to come down to the area in front of La Frégate Café for 3.30 pm, or as soon as you can after the schools finish. The eyes of the world will be on that part of Jersey in the following days, so we want to make sure Jersey is looking its very best. It should be a great community event, with the charities, athletes, team JT and the people of Jersey taking part.”

As the official Technology Partner of Super League Triathlon, JT is actively involved over the weekend, including running the free JT Fan Zone – an area above the Waterfront car park which will include live music, food and drink, children’s activities and a ‘tech zone’ for adults and children alike to test their sporting prowess in a Virtual Reality world.

Michael D’Hulst, CEO and co-founder of Super League Triathlon, said: “At Super League Triathlon, we are passionate about being a sustainable company and reducing our impact on the world. Our athletes share this passion as they are out in nature training for so much of the year. We will be reducing the use of plastic as much as possible across the RBC Super League Jersey event, helped by JT. Come along to the JT Beach Clean and join our athletes in keeping Jersey and our oceans clean.”

The clean will be led and coordinated by Little Feet Environmental and Jersey Marine Conservation. It should last around two hours, although the more people who turn up, the quicker the clean will be.

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NCW national coding week 2018

Inclusivity and innovation provide the key for Fifth National Coding Week (NCW)

Digital excellence, innovation and inclusivity will be at the heart of the fifth National Coding Week, sponsored by JT.

This year’s National Coding Week (NCW) takes place 17 – 23 September and will offer a full programme of events in both Jersey and Guernsey to encourage interest in learning digital skills and provide hubs of activity that highlight inclusivity, social contribution and innovation.

Jersey-based NCW Head of Strategy Jonathan Channing said that the 2018 programme of events demonstrates the relevance of digital knowledge in all sectors of our community.

The week kicks off with a JT hosted launch event at the Digital Hub on 17 September which will look at the opportunities presented by new technologies and will also help people understand how to protect themselves from online threats. At the event, the NCW team will also demonstrate an augmented reality T-shirt and app, which uses computer-generated content to show the inside of the human body.

“The events we have lined up this year are a genuinely exciting mix and really do show the scope of digital innovation and the ways in which it is now embedded in so many areas of our lives. There are a range of events in both Jersey and Guernsey that will showcase the extent of digital innovation within our communities and there will also be many opportunities to join digital networking and leadership events in both islands,” said Mr Channing.

Mr Channing said that he was delighted that NCW’s work had recently been endorsed by the National Cyber Security Centre, which provides advice for the public and private sector in how to avoid computer security threats, for helping to make people aware of the need to be secure online and looking for ways to balance this with accessibility.

Dr Ian Levy, Technical Director for the National Cyber Security Centre, a part of GCHQ, said: “National Coding Week is a great reason to try your hand at coding but take the time to learn about writing secure code as well – it’s even more fun! This week, whether you’re a beginner or pro, I challenge you to learn one new technique to make your code safer. Safer code means a safer UK.”

Jersey Library and Digital Jersey will be the centres of activity in Jersey with Digital Greenhouse playing host to a variety of events in Guernsey throughout the week.

Tamara O’Brien, JT’s Head of Customer Experience, said: “It’s inspiring to see how National Coding Week has continued to grow which is down to the passion and energy of the organisers and their commitment to promoting digital learning and skills for people of all ages and abilities. We have been involved for 5 years providing sponsorship and one of the reasons that we’re very happy to support NCW is that it is centred around the concept of accessible technology and helping people in our communities to adapt to new changes in the digital world. Their events are inclusive and open to all provided in a relaxed environment which I’ve seen first-hand the benefits of, in helping people of all ages grow in confidence and adapt to the opportunities of the digital world.”

NCW was the brainchild of Islanders Richard Rolfe and Jordan Love and over the past five years, it has spread globally with events now being held as far away as the US and Australia.

Guides which explain how to get involved in NCW, case studies and the full programme of events are available on the NCW website https://codingweek.org 

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autism jersey golf day 2018

Autism Jersey’s residential and community-based centre moves a step closer thanks to record-breaking Golf Day

Autism Jersey’s annual Golf Day, sponsored by JT, raised a record-breaking £28,000 for the charity, which will help it build the Island’s first purpose-built centre for people and families living with autism.

The Charity is currently holding a public consultation about plans for a new £1m facility that it hopes to build by 2020. As well as becoming the new home for the charity, it will offer a range of services to the 1,000 Islanders estimated to be on the autistic spectrum and their families. This will include permanent and respite accommodation.

The Golf Day – the most important event on Autism Jersey’s fundraising calendar – was held at La Moye on Friday 10 August, with an impressive 23 local teams taking part, with the overall winning team being Continuum, led by Captain Dan Hare.

Nick Winsor, the Chairman of Autism Jersey, said: “Once again, the Autism Jersey Golf Day was a great community event which raised a record-breaking £28,000 pounds. This will help us achieve our long-term goal of providing a permanent home for Autism Jersey and a hub from which to provide community-based services. I would like to make a special mention of the sponsor for the day, JT, whose continuous contribution is having a positive impact on the lives of autistic Islanders.”

Daragh McDermott, Director for Corporate Affairs at JT, said: “I’ve been involved with Autism Jersey for many years now and I’ve seen first hand the fantastic support the charity provides to many individuals and families. JT is delighted to play whatever part we can to help raise awareness and fund the great work they do, it’s something we are very proud of. The Golf Day itself was, as always, filled with a combination of friendly rivalry and some great golf, I’d like to thank everyone who helped to make the day happen in particular all those that participated and congratulations to Continuum for their very well-deserved victory.”

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Customer service awards shortlist ECCCSA

JT shortlisted in world’s largest and longest-running awards for customer services

JT has reached the final round in two categories of the 2018 European Contact Centre and Customer Service Awards (ECCCSA), a major endorsement of its longstanding service to Channel Islanders. This comes shortly after the team was also shortlisted in the UK Customer Experience Awards 2018 for Customer Service Team of the Year, winners of which will be announced at Wembley Stadium in the autumn.

The only locally owned telecoms operator in the islands, is among a select group of international companies in the running for the Best Customer Service Team and Best Contact Centre of the Year (Small) categories.

The JT Customer Contact Centre services over 50,000 residential and business customers across the Channel Islands, as well as managed services for JT’s international customers. This relatively small, dedicated team can receive on average 13,000 calls, 5,300 emails and 1,500 social interactions and live chats each month. They also respond to 999 emergency calls and provide a 24/7 service to 500 people who carry emergency call system alarms, so it is exciting to see this busy team recognised for their hard work and extremely high standards.

Overall, JT’s strategy and focus are to deliver a consistent and high-quality customer experience and response across every ‘touch point’, however, customers choose to interact with the company: be it in person, over the phone, through social media or via Livechat using their app or website. Since putting in place a dedicated Customer Experience Team a few years ago, all of JT‘s people who interact with customers; from engineers to sales teams, have received special training to ensure that the company provides the best possible service across the organisation.

Tamara O’Brien, JT’s Group Head of Customer Experience, said: “Everyone at JT understands the part they play within the wider organisation in serving our customers to the highest possible standards. None more so than our Customer Experience Team because we recognise that, in our small island communities, our contact centre is not only a source of information but can also be a lifeline. Of course, this is literally the case with 999 calls, but it is also critical that every customer feels as though he or she is being looked after and problems will be fixed quickly and efficiently.

“I’m proud to say that customer experience is at the heart of what we do, and we’re delighted that our ongoing efforts and focus on continuous improvement, have been recognised by being shortlisted at these Europe-wide awards.”

Hosted by BBC presenter Fiona Bruce, the European Contact Centre and Customer Service Awards will take place in Battersea Park, London, on 27 November. Last year, more than 1,100 people attended.

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Pippa Donovan, Digital Customer Experience co-ordinator at JT, has been identified as one of the ‘Top 30 under 30’ in her field

JT’s Pippa shines in CX Network’s ‘Top 30 under 30’

Pippa Donovan, Digital Customer Experience co-ordinator at JT, has been identified as one of the ‘Top 30 under 30’ in her field.

Pippa (27) makes the list of ‘Rising Customer Experience Super Stars’ compiled by the CX Network, the leading online resource for senior customer experience, service, insight, digital and marketing decision makers.

The global list includes professionals from as far afield as Russia, the United States and the Philippines.

Pippa is responsible for collating all customer experience data at JT, ensuring that JT’s high standards of customer service are maintained. She is also central in helping deliver the company’s overall customer experience strategy as part of JT’s dedicated Customer Experience team and helping ensure that it extends to every part of the business.

Tamara O’Brien, Head of Customer Experience at JT and a member of the CX Network, said; “Pippa’s inclusion on this prestigious list is well deserved and recognises her great work and commitment to helping us deliver a unified customer experience across our organisation focused on delighting our customers, from the call-centre team to the engineers on the ground, to our finance teams.   As a team we represent the voice of the customer across our business helping ensure their needs are a priority in shaping the products and services we deliver, Pippa is a passionate and energetic contributor who always puts our customers first. A high level of customer care has also been an essential part of our ground-breaking project to connect every property in Jersey to our full-fibre network, which is very near completion and will be a global first.”

The CX Network 30 Under 30 Rising Customer Experience Super Stars list can be found here.

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