JT Engineers take home Gold at International awards

JT has won Gold and Silver awards at the International Digital Experience Awards, facing tough competition from global business giants.

The telecoms company was shortlisted for three customer experience (CX) initiatives and won Gold in the Best Use of a Digital Platform for JT’s Field Engineering Worx App which was developed in-house during the COVID-19 pandemic.   Linking the Operations Team at base to JT Engineers out working with customers, the App allowed the teams to work more efficiently and resolve issues quickly when JT’s services were in high demand.  Competition in this category came from global businesses including the Indian telecoms company Tata Communications.

JT also had two CX entries shortlisted in the Best Use of Customer Feedback category, winning Silver after coming second to international energy giants, Shell.

Sara McCarthy, Head of Channel Islands Customer Operations, presented the Worx App to the panel of judges: “I am really thrilled that the many talented people who make up our Operations Team have been recognised with a gold award for all their hard work. We started developing the App before the COVID-19 pandemic because we needed to improve the way we managed the engineering services we provide our customers. JT played a critical role in supporting the community during the pandemic and based on the real experiences of the Ops Team and our Engineers, the team were quick to adapt the App and turn it into a reliable tool so that those out in the field could concentrate on providing a great service to customers. It also reduced the amount of face-to-face contact, helping to keep JT’s people and customers safe.”

Winning silver for the ‘JT Voice’ insight panel in the Best Use of Customer Feedback category, the judges recognised the extensive work done by JT to give people the opportunity to digitally share their views and experiences, and how JT then used those learnings to improve their offerings.

Tamara O Brien, Group Head of Corporate Communications, Brand & CX, added: “Everyone has had to work together in trying circumstances over the last year and that spirit of togetherness is what shines through in the way JT’s people approach their jobs. Our people worked extremely hard to improve the technology that helps us to deliver a better customer experience. We are always learning as a business, and we really appreciate customers who take the time to give us feedback via our JT Voice customer panel, giving us vital and welcome insight into how they feel about our products and services which then helps us to continuously improve.  We now have thousands of customers on our panel and their invaluable feedback helps drive us forward.”

Notes to Editors

For more information contact Chris Rayner at Direct Input on 07797 847039 or at chris@directinput.je



JT creates and sells IoT business

JT creates and sells Jersey’s biggest digital technology business

St. Helier, Jersey – June 24th 2021. JT is delighted to confirm it has reached agreement to sell a majority stake in its Internet of Things (IoT) division to the family backed private equity investor Perwyn. The new business will remain headquartered in Jersey. JT were advised exclusively on this deal by Arma Partners.

This division was created as part of JT’s international expansion drive in 2014 and has doubled in size every year for the last 3 years. It provides device connectivity services to customers around the world. There are almost 10 million JT SIMs in active use today. The sale has been timed to maximise the excellent growth potential of this successful business by securing substantial investment from a new owner who specialises in providing risk capital to rapidly growing technology businesses. JT will continue to benefit from this growth by supplying services to the new company and retaining a minority stake in it.

Phil Male, JT’s Chairman said: “I am immensely proud of the hard work, talent and commitment which the JT team have shown to get our IoT business to this point. Together we have grown this business from inception into an entity now worthy of a sale at this scale. This sale not only shows the vast potential and value of Jersey’s digital sector, but also demonstrates that within Jersey we have both the human talent and the funding to enable and build globally successful digital businesses.

Now is the right time for JT to sell the majority of this business, in order to further turbo-charge that success. Whilst retaining a minority stake and becoming a supplier to Jersey’s biggest technology business, we believe that in Perwyn we have a new owner for the business with the vision and risk appetite to fund and grow this young, dynamic and growing global Jersey business.”

Chief Minister, Senator John Le Fondré, said:
“This is extraordinarily good news for Jersey and a clear marker of just what can be achieved in the digital economy. We welcome this significant inward investment to the Island, which will lead to growth and exciting employment opportunities for Islanders.
“The agreement clearly shows that Jersey is gaining a global reputation as an incubator of successful digital businesses, and I am determined that this will represent the start of an even more exciting time for Jersey’s digital sector.”

Andrew Wynn, Founder and Managing Partner of Perwyn, added:
“We are extremely pleased to have secured the purchase of JT’s IoT business. We have been watching JT’s development in this space for some time with great interest and are impressed by both the speed and scale of their success and growth in this area. They are now one of the most attractive players in this global market. The process of dealing with JT and the island of Jersey during this transaction has been collaborative and productive. We are confident this relationship will bring benefits to Jersey, as well as augmenting the island’s future attractiveness as an incubator for leading-edge innovative businesses. We look forward to working with the JT team to complete the transaction, which is one of important size and scale for us.”

ENDS

For further information, please contact Laura Morel at Direct Input on 07797 816624 or email laura@directinput.je

EDITOR’S NOTES

Potential investors in Jersey digital businesses can get help and support by contacting Digital Jersey on 01534 789333 or emailing info@digital.je

• About JT
From its origins in Jersey in 1888, JT is an innovative global telecommunications firm, employing more than 600 people in 7 global locations. Our clear purpose is to connect our Channel Island customers to their sustainable future. To do that, we form long-standing partnerships with leading communications businesses to deliver the products and services expected from a full-service, world-class communications provider. Our fast-growing International business, also includes successful fraud protection and bulk messaging services.

Owned by the people of Jersey, JT has completed a socially inclusive project to install a full-fibre broadband network in Jersey, making the island the first jurisdiction in the world to have 100% full-fibre connectivity to all premises, with the second fastest broadband speeds in the world. Throughout the Covid crisis JT continues to provide all of its Channel Island Fibre customers with a 1 Gbit/s synchronous service, at no extra cost. Our Channel Island customers also enjoy an award-winning 4G mobile network, with 5G trials currently underway.
www.jtglobal.com @JTbusiness JT Group Limited

• About JT IOT
JT has built a reputation as a supplier of global “Internet of Things” connectivity – applying its telco assets to provide cellular connectivity and remote management of close to 10 million SIMS and connected devices across the world.
JT IoT has demonstrated consistent strong revenue growth since its launch in 2014. Supported by a team of 70 people and over 500+ roaming agreements with global operators, JT IoT offers multiple network access through a single SIM – providing robust, secure and “always on” connectivity. Its in-house developed Nomad Connectivity Management Platform (CMP) provides a differentiated experience through real-time monitoring and control of large SIM estates.
Recognising the massive potential of this nascent technology JT launched its first “embedded-SIM” (eSIM) proposition in 2020. This product eliminates the “lock-in” effects of traditional SIMs by enabling a change of network providers over the air, allowing remote provisioning and billing of operator profiles, enhancing its credentials as the most advanced CMP on the market today.
IoT is now a truly global phenomenon, with applications across the healthcare, mobility, automotive and infrastructure sectors, to name but a few – many now supported by JT IoT solutions.
www.jtiot.com

 

• About Perwyn

Founded in 2013, Perwyn is a family backed, international private and growth equity investor. Perwyn works closely with investee companies applying strategic and operational expertise in addition to providing capital. Perwyn is free from the usual private equity funding cycles, focusing above all on our investments rather than fund raising. We approach investment with an evergreen model and believe in genuine partnership with management teams, seeking to facilitate long term growth and development.

There are two main focuses of our business. Perwyn Private Equity is an active lead investor, seeking buyout opportunities in established, growing, cash generative market leaders headquartered in the UK or Western Europe where it can make a material impact on growth and profitability. We invest in businesses with an EV of £/€50-300m, seeking partnership investment support for growth initiatives or transition. Perwyn Growth Capital invests in growing businesses across the same markets, with a passion for backing entrepreneurs and founders on their winning strategy. We seek primarily minority equity investments of £/€5m-50m to help accelerate growth.
www.perwyn.com

• About Arma Partners
Arma Partners provides independent corporate finance advice to companies and investors active in the global Digital Economy. They act as trusted advisors to Digital Economy leaders throughout the entire corporate lifecycle, from raising private capital for fast-growing disrupters and founder-led businesses to orchestrating complex cross-border M&A deals for private equity investors and global large-cap public companies. Founded in 2003, Arma today is one of the world’s largest dedicated technology advisors.



Support to local Cancer charity

Communications boost for local cancer charity, with JT partnership

This year the JT Guernsey Team have decided to offer their support to Guernsey Cancer Support, a small charity made up of volunteers who help those living with or impacted by cancer, their families and carers.

The Channel Islands telecoms group has kick-started its 12-month commitment with a people donation of £500 and a number of free-roaming devices and sims that the Charity’s members can use when travelling off-island for treatment, giving them one less thing to worry about.

Gill Syvret-Berboda, Chairwoman of Guernsey Cancer Support, said: ‘We are incredibly grateful to JT Guernsey for choosing us as their charity of the year. Like so many other charities, it has been a difficult 12 months particularly during the lockdown periods when we were unable to hold our monthly meetings or spend time with members and give support to those affected by cancer.

‘Improving connectivity will enable us to help our members who are travelling off-island for critical treatment to stay in touch with loved ones. This is going to make a huge difference to us and all the people who use our services. A team like JT, that is clearly passionate about being part of what we do, is already making a difference and means so much to us.’

Tamara O’Brien, Deputy Managing Director, JT Guernsey said: “Unfortunately, one in two people will be affected by cancer in some way, and the chances are we all know someone, likely more than one person, who has been affected in some way by this disease.

“For this reason alone, we are all fully committed to supporting Guernsey Cancer Support as they care for our loved ones. It’s very important to us that we get involved with causes which are dedicated to helping others because without additional support, especially in difficult times, many services would not be so readily available.”

Helping local charities and initiatives is embedded into JT’s culture; it’s a great way to bring people together and give back to the communities we serve.

Throughout 2021, JT will focus their support on charities which helps people living with cancer and their families. The Guernsey office has chosen Guernsey Cancer Support and the team in Jersey will partner with Macmillan Jersey to make the best use of JT’s expertise to help develop digital patient services and to make a positive impact where it is most needed.

Notes to Editors
For further information, please contact Chloe Chescoe at Black Vanilla on 01481 729229 or email chloe@black-vanilla.gg



JT Progress Report 2020

Progress Report 2020 details a strong year for JT’s core business

St. Helier, Jersey: JT Group has today published its Progress Report for 2020, describing a strong year for its core business.

Overall, the Group’s Financial Statements detail an increase in profit before tax of 17% on 2019, at £4.7m – JT was also able to maintain a healthy dividend to its shareholder, the Government of Jersey, of £6m (2019: £7m).

The strong performance of the Group’s core activities meant that the cash generated by the business increased by 30% on 2019, and the level of net debt reduced by 41%.

Total Group revenues fell by 13% as a result of a one-off strategic decision to exit Voice Trading business, but that had little impact on profits, as it was low margin.

The Progress Report also explains how JT played its part in supporting islanders to cope with the effects of the COVID-19 pandemic by doubling broadband speeds to 1Gb/s at no extra cost to support people working at home, providing free local landline calls to its customers, and suspending charges for both late payments, and exceeding agreed data limits.

In addition, the Report details the success of the Group’s Internet of Things (IoT) division which was created by JT in 2014 and has doubled in size every year for the last 3 years. It provides device connectivity solutions to customers across the world.

JT Group Chairman, Phil Male, commented: “Clearly, 2020 needs to be seen through the frame of COVID-19, and in the light of what many people experienced in that year. JT played its part to support the community in any way it could, perhaps notably by doubling broadband speeds to help islanders to work from home. I would like to thank our people who pulled together brilliantly under some really tough circumstances to make that happen quickly, and with the minimum of disruption – I know I speak for the whole leadership team when I say how very proud we are of them all. 2020 was a year when we were all tested – but JT has come through it strongly and is very well set-up to continue supporting the islands as we go forward.”

Graeme Millar, JT Group CEO, added: “2020 was a year when our whole community faced considerable challenges, and I would like to echo Phil’s comments about how well the JT team pulled together in the face of such tough circumstances.

From a trading point of view, it was a very solid performance. We had to contend with the negative effects of Brexit, the pandemic and general volatility in global markets. But we took a prudent approach to those challenges, protected our core business and looked to focus on new opportunities for growth. That core businesses performed very well indeed, and proved how resilient the JT Group is. And we see excellent future opportunities both for our Internet of Things division, but also for Fraud Protection Services, and for our international business generally. Closer to home we enabled the cultural shift to working-from-home, something which demonstrated the deep capability of our network; we will continue to invest in that to make sure the islands have the essential infrastructure they need to prosper.”

ENDS
You can read JT’s Progress Report 2020/21 and Financial Statements www.jtglobal.com/progressreport

Notes to Editors
For further information, please contact Chris Rayner at Direct Input on 07797 847039 or email chris@directinput.je



International Digital Experience Awards Finalists

Jersey talent stands tall next to the world’s largest businesses

JT’s frontline Customer Experience teams are up against some of the biggest business names from the business world after being chosen as finalists in two categories at the International Digital Experience Awards.

Two of JT’s customer experience (CX) initiatives have been shortlisted twice in the Best Use of Customer Feedback category, and JT’s Field Engineering Worx App, developed in-house, during the COVID-19 pandemic to help digitise the case management for JT Engineers, is in the running for the Best Use of a Digital Platform.

Both CX entries are competing in the same category as the global energy giant Shell and the Indian telecoms company Tata Communications.

The winners will be announced on 22 July after presenting their initiatives in full to a distinguished panel of judges from around the world.

Graeme Millar, JT’s Chief Executive Officer, said: “I’m so proud of the individuals whose hard work, dedication and brilliance shine a light on Jersey. It’s not the first time our Customer Experience teams have been up against some of the biggest names in the world of business, so we understand the challenges of being measured alongside these brands and are delighted to be recognised as their peer. It really demonstrates, that our local talent is up there amongst the best and how technology and the use of digital channels is improving the customer experience.”

Tamara O’Brien, Group Head of Corporate Communications, Brand & CX, said: “Making the shortlist with not just one, but three entries is a fantastic achievement and I’m so thrilled that our people are being recognised for their genuine dedication to providing great customer service. They did that while we were all facing daily challenges during the pandemic, at a time when what we do best suddenly became essential, every JT team member played a key role in keeping our community connected.’’

The International Digital Experience Awards recognise innovation and best practice as millions of people moved to becoming digital-first customers during 2020 and 2021.

ENDS
Notes to Editors
For more information contact Chris Rayner at Direct Input on 01534 735253 or at chris@directinput.je



Autism Jersey golf day 2020

Autism Jersey golf day raises record amount

Autism Jersey’s annual golf day, sponsored by JT, has been hailed a success after it broke fundraising records whilst navigating between two separate venues to meet health and safety requirements. The popular golf competition raised over £35,000 for the charity, using technology to connect participants and celebrate the day’s results.

The event saw 18 teams of golfers compete at La Moye Golf Club on Friday 21 August with the overall winners being the Brewin Dolphin team, followed closely by a team from Santander in second place. The awards presentation was held at both the La Moye Clubhouse and the Royal Channel Islands Yacht Club in St Aubin using the latest audio-visual technology powered through JT’s full-fibre network to deliver a seamless awards presentation.

Nick Winsor, Chairman of Autism Jersey, said: “We are so thankful for everyone who took part in this event and are delighted to have raised a record-breaking total in such challenging times. Being able to host the prizegiving between two venues actually lays the foundations for many charities to now host their events at multiple locations and we are extremely grateful to JT and Delta Events for their help in making this day a success.”

Last year’s golf day raised £30k, with funds from this year’s event going directly to rehoming the charity at Sans Souci, where they will be able to develop a bespoke multi-million-pound facility to support those on the island on the autism spectrum and their families. JT’s on-going support of this annual event also means the new centre will benefit from the latest technology, ensuring visitors and carers can keep connected via state-of-the-art equipment, made possible by JT’s full-fibre network.

Daragh McDermott, Corporate Affairs Director at JT and a board member of Autism Jersey, said: “We have developed a long-term partnership with Autism Jersey and are honoured to be able to offer our support so that this event could take place when so many others have had to be cancelled. Not only was this an enjoyable social occasion for all involved, but an important chance to lend support and raise money for a very worthwhile cause.”



Broadband Awards

Social impact of Fibre Island in award spotlight

JT’s vision to bring world-class connectivity to everyone in Jersey has earned the Island’s full-fibre network a shortlisting in the ‘Biggest Broadband Social Impact’ category at the prestigious Broadband World Forum Awards 2019.

Since completion in late 2018, JT’s project, which established a world first by committing to provide a full-fibre network to all Jersey premises, has opened the door to digital innovation across the Island. From transformations in education, to smart technology in farming and has generated new revenue streams for financial services.

Deputy Chief Minister and Minister for Economic Development, Tourism, Sport and Culture,
Senator Lyndon Farnham said: “Jersey’s success and growth as an international digital centre of excellence is thanks in no small part to the capability and reliability of our full-fibre network. However, its reach goes well beyond the immediate economic benefits to the Island and includes all areas of social importance to Jersey. We look forward to making full use of this valuable asset for all walks of island life.”

Graeme Millar, JT’s CEO, said: “Our objective was to open the door to digital possibilities for every Islander and every local business, providing the connectivity to flourish and make world-wide connections. I am incredibly proud of JT’s teams whose expertise and commitment made this possible. The accessibility and world-class broadband speeds now enjoyed by everyone in Jersey is a testament to their hard work and the patience of our customers, as we delivered the largest infrastructure project the island has ever seen.”

The global Broadband World Forum Awards is the communications’ industry’s biggest and most prestigious recognition of excellence with the shortlist including many leading household names. The conference, exhibition and awards which make up the forum are taking place in Amsterdam on 15 – 17 October.



Annual Review 2018 / 19

2018: a milestone year for ‘Fibre Island’

JT has today published its Annual Review for 2018, describing a year when the Group laid solid foundations for future growth; both in terms of the completion of the full-fibre network in Jersey, and investment in its growing International business.

Overall, JT’s gross profit increased from £92.0m (2017) to £94.5m (2018) on a turnover of £250.5m 4% below 2017 due to a reduction in low-margin voice revenue. As a result of increased investment in our International business and software development capabilities, JT’s operating profit was £7.4 million in 2018, a fall of £3.7 million on the figure recorded for 2017. The decrease is in line with shareholders’ expectations and the company’s intentional strategic plan to invest heavily in future capability.

It also reflects the Group’s considerable investment in customer experience, including a ‘customer dividend’ in the form of substantially lower mobile roaming charges, and unlimited broadband offers.

The Group returned a slightly increased dividend to its owners, the States of Jersey at £4.8m (2017: £4.7m), which formed a total of more than £17m paid to the Government in terms of employee related taxes, corporate tax, GST and dividends.

69% of JT’s revenue now comes from outside of the Channel Islands. This supports JT’s continued investment back into the world-class local infrastructure for our islands, such as the advanced super-fast 4G networks and island-wide full-fibre network in Jersey.

JT Group Chairman, Phil Male, commented: “Following the completion of the full-fibre network, 2018 was a time to look to the future of our business, which we did by investing strategically in our International operations. Grown from a standing start, JT SIMs now power more than 4,000,000 devices around the world, from connected heart monitors in Canada, to traffic management systems in Central America, right through to ‘smart cows’ here in Jersey. We now have a global reach and a growing International
reputation which has seen us secure projects and partner with global brands such as Kraft, BBC, CNN, Nokia, SAP and Amazon.

“JT is an innovative, global communications player, which is making sure the Channel Islands are amongst the most connected places on earth, while also securing our long- term future as a valuable, locally-owned asset, through growing our International business.”

JT CEO, Graeme Millar, added: “When I first joined JT nearly a decade ago, the most common and often strongly worded feedback I got was that broadband speeds were really slow, performance was poor, and coverage could be very patchy. The maximum download speed was just 2Mb/s, making it probably some of the worst in Europe/UK.

“We listened closely to that feedback from our customers, and by 2018 we had completed the island’s full-fibre broadband network more quickly than it has been done anywhere else in the world, and at no cost to the vast majority of its users.
That achievement by JT’s dedicated team has now pushed Jersey to first place in the world in term of the percentage of users directly connected to fibre broadband.

“When we began the project, some people doubted that we would need it – now it’s fair to say we all might question how we would live our connected lives without it.

“With 5G now firmly on the horizon we’re again looking forward and JT will get a trial network in place by the Summer. For broadband, we are preparing to offer customers speeds of up to 10 Gb/s on Jersey’s full-fibre network; and internationally, we’ll be working with global tech innovators such as ARM to get JT SIMs into millions more devices around the world.

“We will continue to couple our investment in technology with our commitment to providing award-winning standards of customer service across all our disciplines so that we are providing the same high quality of service to both our global partners and our valued local customers.”

ENDS

For further information or to set up interviews please contact Anna Thorne at Direct Input on 01534 735253 or email anna@directinput.je

NOTE: To see a full copy of JT’s Annual Review, please click on the following link https://www.jtglobal.com/AnnualReview2018

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International Women's Day

The World Celebrates International Women’s Day, Friday 8th March

JT Women have been building a career in technology for decades.

At JT, we’re proud of the diversity of the people who work with us and the range of career choices that we can offer. Telecoms and technology may not be an industry instantly thought of for attracting women, however the women within JT have for some years been building strong reputations based on their expertise in their field and are inspiring others — regardless of gender — to get involved in rewarding careers in communications and technology.

To meet seven women from our leadership team, click the link below:

JT International Women’s Day

 

For more information about International Women’s Day visit: www.internationalwomensday.com

For more news from JT, visit our Latest News page by clicking here.



JT Speednet partnership Tom Noel

JT adds to its global reach with new Belize partnership deal

In its pacy drive to establish itself as Europe’s most connected operator, JT has announced the addition of another significant partner to its extensive global network; Speednet Communications. Through this new partnership with Belize’s leading mobile network operator, JT’s International team is pushing ahead with ambitious plans for global growth.

JT will provide a fully managed service, which is GSMA compliant, for both inbound and outbound roaming to Speednet Belize, using JT’s existing 2G, 3G and 4G roaming connectivity and supported through JT’s network extension platform.

Thanks to JT’s Roaming as a Service provision, Speednet Communication’s end-users also gain access to international roaming coverage across JT’s substantial 700+ networks around the world. In addition, JT will provide inbound roaming services, enabling visitors to Belize to connect and roam on Speednet Communications world-class 4G network.

Tom Noel, Managing Director of JT International, said: “JT’s customers in the Channel Islands already have access to one of the widest roaming networks available and our International team are using these unrivalled partnerships to now enable leading emerging markets to benefit from this service. Our energetic roaming team work tirelessly to enable customers access to roam where they want, when they want and this roaming as a service partnership is a natural extension of that success. Adding Speednet to our trusted global network of partners offers benefits and cost savings for their customers and for ours; with the freedom to roam with confidence.”

Leonardo Calle, the CTO at Speednet, said: “JT’s Roaming as a Service is a unique product that brings us the benefits of direct roaming relationships. The immediate access to over 700 of JT’s direct partners will give our customers the ability to roam across the globe seamlessly.”

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